Revive Financial Reviews 

1,653
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, often highlighting individuals who go above and beyond to help. People appreciate the excellent customer service, noting clear explanations and constant reassurance throughout their financial journey. This support significantly reduces stress and provides immense relief for many. The overall service is described as effective and life-changing, helping customers navigate challenging situations with ease. Reviewers frequently mention the process is simple, smooth, and well-explained, contributing to an easy and stress-free user experience. Many feel supported and guided, ultimately achieving financial stability and peace of mind.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Service

Consumers find service to be positive, with many expressing gratitude for the help and support received,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, stress-free, and... See more

Payment

People report ambiguous experiences with payment, with some consumers expressing relief and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have thought about doing this for a long while but on the couple of occasions I’ve enquired (elsewhere) I’ve felt like I was being spoken down too. Not with Anette. She has been so lovely every inte... See more

Rated 5 out of 5 stars

My revive specialist is Baha she has been a hammer throughout my experience thus far . She carries her self with the highest level professionalism and no mucking around , she very clear and straig... See more

Rated 5 out of 5 stars

I had the good fortune to work with Kylie to help manage my debt agreement. Unfortunately, due to injury and illness, I was no longer in a position to meet my financial obligations. Through the many h... See more

Rated 5 out of 5 stars

I called Kylie at Revive and she was so empathetic and helpful. I was very impressed with her professionalism and kindness. Kylie always advised me clearly about the steps required and responded quic... See more


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

We’ve been helping Australians take back control of their financial future since 2005. With a large range of debt solutions, a dedicated professional team, and market-leading digital tools and technology, we are paving the way in providing financial wellbeing for all Australians struggling with debt.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,653)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Firstly

Firstly, my contact Liz was amazing. She has helped me every step of the way. I really can't thank her enough 10/10

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Bonnie has been wonderful

Bonnie has been wonderful , she has been so helpful throughout the whole process and very understanding and kind. She has gone beyond and above of all expectations to make the process as easy as possible , never once has she made feel ashamed or judged for asking for help because you are in Debt. I would 100% recommend Bonnie and Revive Financial to help fix your Debt issue.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

This was a great decision.

This was a great decision to turn our way of life around, small weekly payments, and always there to help if needed, always friendly and courteous. Give them a call, you’ll be glad you did. 😀😀

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ben Stewart is very polite

Ben Stewart is very polite, professional & patient. Definitely recommend revival finance to any one facing the same financial difficulties as the staff is very helpful with experience.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Warranee is an absolute gem

Warranee is an absolute gem! She has helped me out in more ways than one and has even gone above and beyond. The stress this company has taken off my shoulders is unbelievable. 10/10 would recommend

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

I was lied to from the beginning

I was lied to from the beginning. I specifically said if this agreement would affect my credit history I would NOT GO through with it. I was promised it would be an informal debt agreement or verbal agreement and would not go on my credit file. Everything went well they collected all the details and started collecting my payments right away. After about the 7th or 8th payment for my application (about $500-600) came time to sign the debt agreement I was told that it was a part 9 debt agreement and that was all they could offer me and if I didn’t go through with it I’d lose my 500-600. This was a shock, a massive let down and 100% I was lied too. Yea it ultimately was my decision to go through with it but I was lied too and felt like I had no other choice seeing as I had already reached out for help for a debt agreement and 2 more months had past worsening my position. Revive financial also use a payment provider called ezi debit and just google ezy debit reviews and you will see they are scamming ripoffs making money out of people already in bad situations. Communication was extremely poor at times and if you want to change your payments if issues arise they won’t let you. You will also be scammed out of $15 everytime you miss a payment or try to change a payment and revive financial don’t respond or don’t acknowledge anything you email them. Revive staff (M Chua) was Constantly sending **HIGH PRIORITY** or **URGENT** emails and it gets annoying after you have already explained your situation to them. Staff (M Chua) are abrupt, condescending and rude and zero people skills, no compassion and doesn’t really get real life situations outside of her job!! If you miss payments revive staff (M Chua) are forever threatening you with creditors terminating your debt agreement. 5 years of this sh*t finally coming to an end this friday. Also revive say they are making your debts smaller when in fact they are just paying creditors about 60% of your total debts and then they pocket the rest with account fees over the course of your debt agreement. All they really do is stop the interest on debts and phone calls. Bad reviews say it all about revive financial. If I could go back I would never engage with revive financial. DONT FALL for their lies to get you to sign up for a debt agreement that won’t have any adverse affects on your credit history because it will be on your credit file for 5 years. Don’t fall for the spill about an “informal debt agreement” because revive will throw you onto a part 9 debt agreement! Would give negative 5 stars if I could. NEVER AGAIN! Try to find any other solution other than this!

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have had the easiest time with revive…

I have had the easiest time with revive they provided a solution that was achievable for me, I didn’t have an enormous amount of debt but I had other things get on the way of being able to repay it sustainably and I cried with happiness when they said they could help, the service is fantastic and very responsive

January 20, 2025
Unprompted review

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