I have been buying from Revo America for over ten Years. My oldest NVR was ten years old and going strong until the power adapter died. I decided to buy a newer model and the improvements are amaz... See more
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Just got my 6 camera system up and running. Had to go and buy a 50' length of cat 6 cable, as one of the supplied 100' cat 5 cables was non-functional, and I didn't want to wait for a replacement, a... See more
i have had system for a long time and it works fine. only ordered remote control to replace one that stopped working and can not get the new one to work came with no instructions or codes
REVO Shipping Dept. I have not received my order to date. I can see where the order was made and that it was shipped to my address but, I have not received the system w/8 extra cameras.... See more
Company details
Information provided by various external sources
REVO one of the leading sellers of high definition security cameras, DVRs, wireless security cameras, home monitoring solutions and surveillance systems.
Contact info
850 Freeport PKWY SUITE 100, 75019, Coppell, United States
- (866) 625-7386
- account@revoamerica.com
- revoamerica.com
4.1
Great
571 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The equipment works as advertised, however…
The equipment works as advertised and was able to integrate our legacy Revo cameras relatively painlessly. Not five stars because of the lack of documentation on their website for the hybrid model DVR. The info delivered with the unit is a one page setup guide. I called Revo tech support for some information before purchase and was given some very helpful information that helped me spec out the system properly, but there's no excuse for there being no support documentation for this model on their website. I ended up having to use the doc on a different model which differed somewhat from the the Hybrid.
October 25, 2021
Great Product Great service!
October 21, 2021
Never received the product that was…
Never received the product that was paid for terrible customer service
October 19, 2021
Reply from Revo America
I truly apologize about your order. I am working to get this item shipped to you. Please contact me at 214-614-6311.
The technician that helped me was very…
The technician that helped me was very patient and extremely knowledgeable with assisting me to solve my connection issues.
October 13, 2021
This was a great upgrade to our older…
This was a great upgrade to our older REVO system.
October 10, 2021
I took 2 days off work to try to have…
I took 2 days off work to try to have them get 3 add on cameras to work with the system. They tried to say it had to be my internet causing it. Never have or had the other system that I have. Have any issues adding cameras to it. So I sent them there system back. And ordered the night owl system that I no that will have no problem adding cameras to. They should be open at least on Saturday to help customers that work the same hours as them . That way customers can get help with there systems. And not have to take days off from work
October 4, 2021
had no problems wit installing my new…
had no problems wit installing my new camera. customer service was very helpful.
September 21, 2021
On time without any issues
On time without any issues. System up and running in one day.
September 21, 2021
Always very helpful
Always very helpful. Very impressed with your support because they always get back and fix my issue(s).
keep it up guys.
Thanks,
Asif
September 20, 2021
Ordered what was suppose to be a new…
Ordered what was suppose to be a new camera and got a used one not all parts were there. Called got run around over it. Shipped camera back once they received it was suppose to be refunded within 3 to 5 business days .That's totally a lie it took then 22 business days to refund me and I had to keep calling them. Definitely not a trusted company.
September 15, 2021
Apple app needs work
Cameras are great, but your app for Apple needs work, because it is useless now.
September 8, 2021
Great Customer Service.
August 19, 2021
best camera system i had
August 15, 2021
Why I chose REVO is because anytime I…
Why I chose REVO is because anytime I need tech help no questions asked they help you until you are up and running thank again revo
2nd purchase of real products
August 14, 2021
I have 4 of their $1,100.00 systems
I have 4 of their $1,100.00 16 camera systems for many years and their cameras are JUNK. I can't fathom how they have so many positive reviews especially about their cameras... Anytime there is a power outage 2/3's of my cameras don't come back on. I have to manually unplug and then plug back in the cameras and even then often they still won't come back on! What good is a security system that has cameras that become disabled by a power outage??? I have spoken to the support guys at Revo about this and they are well aware of it!! Their answer was "I should buy a battery backup for the cameras"!! If this is a known issue why don't THEY include a battery backup in the system?? Not to mention battery backups don't last for 8 hour power outages!!! I have 2 of the systems on my property in Wisconsin 2 hours away so I have to drive 2 hours each way to try and get the cameras working again??? And some of those cameras NEVER start working again!!! I started with 32 cameras and now I have 13 left working!! Anyone up for a class action lawsuit?
August 11, 2021
Unprompted review
REVO is the BOMB!!!
Excellent customer service, professional, and resolves issues at the speed of light!!! Manual is the man!!!!
August 10, 2021
The equipment is great
The equipment is great. Works well and has a good life expectancy, I have 4 of my original 6 still working fine after 3 years, 2 just went from sun exposure. The tech support is very good when you can get a hold of them and if you leave a call back number if they call you back. I left a number 3 weeks ago still waiting on the callback. Fortunately, I figured it out on my own. Overall good stuff. just don't wait on technical support.
August 3, 2021
just purchased my second revo camera…
just purchased my second revo camera system the last one was still working fine after 8 yrs of nonstop 24/7 security, but thought a new one with more cameras was needed, customer service was outstanding when i had called for help or product advise
July 29, 2021
I did not realize that I needed a…
I did not realize that I needed a monitor to set this up. Can not figure out how to use my laptop to complete install
July 21, 2021
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