Reward Mobile Reviews 

194
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... See more

Company replied

Rated 5 out of 5 stars

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... See more

Company replied

Rated 2 out of 5 stars

How to create the most annoying bad website to lose potential customers. I knew exactly what i wanted but this dire site will frustrate the hell out of you to the point you just give in. Links don't m... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(194)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Good service. It was just 11 days after my order then I got my iPhone 15 Pro Max device and sim. Needed a little more improvement of message or update of order. But all is good. thank you rewards mobile.

November 2, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your feedback to the relevant department.

Kind regards

Reward Service

Rated 5 out of 5 stars

Fab deal

Fab deal, excellent service 🙂

November 2, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 1 out of 5 stars

Waste of time

Waste of time, attempted to buy a new EE Sim Only contract but it kept rejecting bank / card details and wants me to fill out everything again from step 1, after filling everything perfectly! I've tested this with two separate banks and checked info thoroughly so there's something wrong with the website, or at least with the contract I'm attempting to order. That's an hour of my life I'll never get back.

"Payment error.
There was a problem when verifying your card, please check your details and try again.
Your card has not been charged."

October 31, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues trying to order.

Please contact us at customerservices@rewardmobile.co.uk and we will look into this for you.

Kind regards

Reward Service

Rated 5 out of 5 stars

Outstanding customer services

Outstanding customer services. Dealt with queries promptly. iPhone 15 was delayed due to stock shortage kept me upto date with information regularly. They have the best phone deals and very reliable.

October 21, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi,

Thank you for taking the time to leave a review.

We hope you enjoy your new iPhone.

Kind regards

Reward Service

Rated 5 out of 5 stars

Unbeatable Value and can’t be matched !

Very Pleased, Got a contract with EE for 100gb for less than £15 per month 😃 You can get similar deals for around this price but they have restricted speeds. Going through reward mobile is was completely unrestricted speeds. Sign up went smoothly and I transferred my number over to EE. You can’t get this price even going to EE directly !!

October 21, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi,

Thank you for taking the time to leave a review and we are pleased to hear you are happy with your new contract.

Kind regards

Reward Service

Rated 5 out of 5 stars

Easy to use website

Easy to use website, really good prices on the bundles. Quick delivery of the phone

October 27, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi,

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Good customer service

Ella working on the online chat and phones was amazing, so quick and helpful - made a stressful situation 100 times easier!

October 25, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thanks for taking the time to leave a review.

I will pass your feedback to Ella.

Kind Regards

Reward Service

Rated 5 out of 5 stars

Highly recommend Reward Mobile.

Great service from the day I placed my order. A very professional customer service team who kept me fully updated on my order. More than happy with the service i received.

October 19, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thanks for taking the time to leave us a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

The delivery was so fast and my iPhone…

The delivery was so fast and my iPhone came in perfect condition.

October 13, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave us a review.

We are pleased to hear you are happy with your new product.

Kind regards
Reward Service

Rated 1 out of 5 stars

Worst experience in terms of mobile provider

I have been reassured by Reward Mobile that the line cancellation was being sorted after I cancelled the order within cooling off period and stil receiving a bill. That was two weeks ago. I get another bill reminder today from EE saying that the line is now suspended and will be passed onto debt collector if not paid. Obviously not sorted despite me never using their services and cancelling the purchase within the cooling off period. Spoke to customer service and the note on the account says-line manager involved. That was two weeks ago. Poor.

October 11, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi Agata

Thank you for getting in contact with us.

As discussed on email, we have sorted out the issue with your cancellation and I hope you are satisfied with the outcome.

Should you require any further details, please contact us at customerservices@rewardmobile.co.uk.

Kind regards
Reward Service

Rated 1 out of 5 stars

supposed to receive a phone nearly a…

supposed to receive a phone nearly a month ago never sent phone didn't replay to any emails, waited on the phone for an hour when cancelling the contract - they said fine but still waiting for confirmation.

Regarding reply I tried that 4 times - Went with another company (town & country) who have got it sorted in 2 days

There is no chance I have put the review against the wrong company it was under my wife's name Victoria Branston but it could be an affilliate of yours under the banner reward mobile I have submitted extra info to trust pilot

October 9, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Update reply:

Hi Toby,

I am really sorry but I cannot locate an open or cancelled order for you.

Please could you contact me on customerservices@rewardmobile.co.uk as I believe you may have put the review against the wrong company.

Kind regards
Reward Service

Hi

We are really sorry to hear you are having issues.

Please email us at customerservices@rewardmobile.co.uk and include your order number and we will be in contact as soon as possible.

Kind regards

Reward Service


Rated 5 out of 5 stars

Great price and easy website to setup

Easy website and best price I could find for what I wanted

October 5, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

We are glad we were able to offer you a great deal.

Kind regards

Reward Service Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Easy to navigate sign up. Speedy response and received the phone in less than 24 hours. Really impressed so far and wouldn’t hesitate to recommend for a competitive deal.

September 27, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

We are glad we were able to offer you a great deal and hope you enjoy your new product.

Kind regards

Reward Service Team

Rated 5 out of 5 stars

Soldiering on

My experience has been made perfect for me by your easy no fuss approach appreciating and understanding the simple needs of all care givers within the community ,acknowledgement-shown to lesser unsung heroes soldiering on .

October 2, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

We hope you enjoy your new product!

Kind regards

Reward Service Team

Rated 5 out of 5 stars

Perfect experience

Great service. Speedy delivery. Everything delivered as it should be. And not to mention an excellent deal.

September 23, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

iPhone 15

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any discount. It’s such a relief there are companies who are not all about greed

September 22, 2023
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks you for taking the time to leave a review.

We are really pleased you are happy with your new product.

Kind regards

Reward Service

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