Rguitars Reviews 991

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great experience. Drove down from Notts to Stratford to try out some acoustics and had a number of electro acoustics ready to go on arrival. Jon was very knowledgeable and more than happy... See more

Rated 5 out of 5 stars

Excellent First Class Service. Friendly Knowledgeable and Experienced Staff Team.I purchased an Eastman AC330e 12,string Acoustic. Perfect Setup, Packaging and Delivery and the Guitar is Awesome! The... See more

Rated 5 out of 5 stars

I watched Richards YouTube video about using loop pedals as a practice tool, and as a long time acoustic guitarist who plateaued a while back I thought I’d give the jam pal a whirl with my little Squ... See more

Rated 5 out of 5 stars

The delivery was little late but that's understandable in the current situation.There was a problem regarding colour but Sally at customer services sorted things out.The guitar wasn't an expensive... See more

Company details

  1. Guitar Store
  2. Guitar Instructor
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Used Musical Instrument Store

Written by the company

We have 3500 5 star reviews on our main review platform here https://rguitars.co.uk/pages/richards-guitars-review (using Yotpo). We use Yotpo because it enables our customers to review specific products along with the service received. Sadly -we cannot pay for both systems and therefore we find, although customers are sometimes kind enough to post TWO reviews - one on our site and one here, most customers tend to only resort to posting on here when they have had a problem which is naturally distressing but unavoidable. The result is a very unfair representation of how many unhappy customers we actually have. I (Richard) am fanatical about providing a unique level of service and if anyone ever has a problem I will contact them in person to help resolve their issue. Richards Guitars provides a bespoke service for anyone requiring a quality acoustic or electric guitar. Live Help is available throughout the day and night via our website, we have a growing Youtube video library and of course you are welcome to visit in person and chat to me - Richard who has specialised in Guitar retail for 27 years - or one of my lovely team :) Every guitar sold is set up to perfection in our workshop and play tested before dispatch to ensure your guitar feels like "your" guitar on arrival and not just "a" guitar. Hope to hear from you soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

991 reviews

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1-star

No history of asking for reviews

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4.8

All reviews

(991)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Richard and his team are brilliant. I have had several guitars from Richards Guitars and they are very professional. My guitar arrived in Spain from the UK yesterday 14th April. Packaging was excellent and the guitar was perfect. Big thank you. Regards John

April 15, 2020
Unprompted review
Rated 5 out of 5 stars

perfection

Very professional and helpful staff, will always purchase from here when possible. Great as always

April 14, 2020
Unprompted review
Rated 5 out of 5 stars

The most amazing guitar

The most amazing guitar I have ever played. Completely convinced it wouldn't have been this great from any other store. The guitar is in absolute perfect condition, superbly set-up. Shipped from UK to Spain without any inconvenience. 100% recommend Richards Guitars!

April 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Richards Guitars has YouTube chanel reviewing the guitars they sell which is very helpful. The service was great would definitely recommend!

April 14, 2020
Unprompted review
Rated 5 out of 5 stars

I'm delighted with this guitar-as…

I'm delighted with this guitar-as Richard has said, it's a "tone monster"! I found Richard to be extremely helpful and informative-he even made a 14 minute video to illustrate the differences between the G CM model and the G OM, which I found immensely helpful. As I live in N Ireland and couldn't travel to Stratford, I was totally dependent on Richard's advice and of course was somewhat nervous at the prospect of ordering a guitar I hadn't played. I'm so glad that I took the plunge, this Furch Blue series G CM is a revelation, and at about £850, it is astonishingly good value. Thanks to Richard and everyone else at Richard's Guitars for their unfailing helpfulness and courtesy at a highly stressful time for us all (the pandemic.) I hope to buy another Furch before too, and will certainly be shopping at Richard's.

April 13, 2020
Unprompted review
Rated 4 out of 5 stars

Pleased with the outcome.

After some initial hiccups due to communication over webchat/emails, Richard and team did a good job to select a guitar, expedite set up and dispatch to me; all during the hight of this pandemic.

Thanks all.

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend Richard…

I would definitely recommend Richard guitars, I asked for his recommendation on which guitar to buy, being an absolute beginner, not convinced he understood my needs.
A electric Acoustic was recommended, which I’m sure would have been wonderful, but i didn’t want to get into amps etc. Choose an Eastman, very pleased with it. And the service provided by Richard Guitars.

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

vintage v 130CRS

The delivery was little late but that's understandable in the current
situation.There was a problem regarding colour but Sally at customer
services sorted things out.The guitar wasn't an expensive model and apart from being well out of tune the fretwork was first class the action was just right and the guitars playability very good.The tone and volume control are very responsive giving good range of sounds.
If your looking for a guitar in this price bracket £259 Iwould recommend you try out this one.

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

Faith FNCEBMB

Faith FNCEBMB. A little nervous about buying a used guitar unseen but shouldn't have worried. Guitar looks and plays like new and is really well set up. I wanted the guitar in a hurry - the team at Rguitars couldn't have been more helpful. No hesitation in giving Richard, Sally and the team 5*****

April 9, 2020
Unprompted review
Rated 1 out of 5 stars

Not happy expected a much better quality guitar

My girlfriend definitely bought me this from Richards Guitars on line. I received vintage guitar. To be honest I was expecting it to be much better quality for the money. Also I have some issues higher up the neck. Not happy , We will not use again for sure. Lacking in comparison to other purchases elsewhere. Best to go to store first if you can, honestly can’t be bothered as it wasn’t an expensive guitar

April 8, 2020
Unprompted review
Rguitars logo

Reply from Rguitars

Hi!

I am sorry that we were unable to find a solution that met with your satisfaction.

I was however looking over the past 5 years of negative reviews and I have found 25 - many of which I know I have resolved with the customer but the review hasnt been updated. I make a policy of contacting any negative reviewer in person to hopefully make ammends. Sadly I am not always allowed to.

We take orders for around 5-6 high quality guitars every day - and every single one is set up to perfection in our workshop. Every guitar I list on my site is a personal recommendation.

With over 2000 guitars a year delivered to our customers - most of which are personally recommended by myself - to receive just 25 negative reviews over 5 years is quite incredible - especially when you take into account just how resource heavy our sales are - many are hand made - take months to build and our quality standards are the highest in the industry - so a lot of opportunity for things to go wrong for a customer.

If I could do anything to make 100% of my customers happy - I would do it. I would do anything.

So I was thinking what I could do and this is it....

I have 25 negative reviews and if you and every other customer who has received a negative review were to contact me with your chosen charity I could raise over £1000

If there were ever a positive reason to have experienced the hardship you have endured - this is it.

SO - It seems everything DOES happen for a reason! Lifes balance restored.

Please just email me richard@rguitars.co.uk and if you could give me the name of the charity you would like the money to go to I will arrange it and confirm my payment here.

Hope you love the idea and I am truly sorry you felt let down

Richard

Rated 1 out of 5 stars

Sale fell through

Sale fell through, no fault of the shop, but dilly-dallied over refunding my money, four days of unanswered calls and messages, I claimed through PayPal in the end which refunded within 2 days.

I put the review on Facebook and then Richard decided to insult me, which he then deleted his messages and insulted me through private email instead!

He's a bit of a nob.

April 8, 2020
Unprompted review
Rguitars logo

Reply from Rguitars

Hi!

I am sorry that we were unable to find a solution that met with your satisfaction.

I was however looking over the past 5 years of negative reviews and I have found 25 - many of which I know I have resolved with the customer but the review hasnt been updated. I make a policy of contacting any negative reviewer in person to hopefully make ammends. Sadly I am not always allowed to.

We take orders for around 5-6 high quality guitars every day - and every single one is set up to perfection in our workshop. Every guitar I list on my site is a personal recommendation.

With over 2000 guitars a year delivered to our customers - most of which are personally recommended by myself - to receive just 25 negative reviews over 5 years is quite incredible - especially when you take into account just how resource heavy our sales are - many are hand made - take months to build and our quality standards are the highest in the industry - so a lot of opportunity for things to go wrong for a customer.

If I could do anything to make 100% of my customers happy - I would do it. I would do anything.

So I was thinking what I could do and this is it....

I have 25 negative reviews and if you and every other customer who has received a negative review were to contact me with your chosen charity I could raise over £1000

If there were ever a positive reason to have experienced the hardship you have endured - this is it.

SO - It seems everything DOES happen for a reason! Lifes balance restored.

Please just email me richard@rguitars.co.uk and if you could give me the name of the charity you would like the money to go to I will arrange it and confirm my payment here.

Hope you love the idea and I am truly sorry you felt let down

Richard

Rated 5 out of 5 stars

Five stars and no reservations.

That I have now bought three guitars from Richard says it all. This time I wanted advice on a suitable parlour guitar and Richard guided me towards an Auden - a brand I would probably not have considered in my big name driven youth. Buying online can be daunting but Richard is passionate about guitars and his reputation for honesty and straight talking. If you're thinking about buying a Martin, Taylor, Gibson, Fender etc. please first take a look at Rguitars for alternatives. You will be surprised, probably save a whole heap of money and end up with better sound and build quality. You'll get great,informed personal service to boot.

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

11/10

Richard was very responsive and lead me down the path of buying the right guitar for the right price. Very honest and truly helpful. I asked him for advice and he went home and made a YouTube video for me! I will definitely buy my next guitar from him!

11/10

April 7, 2020
Unprompted review

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