RguitarsReviews 

I originally purchased an Auden Emily Rose guitar from Richards Guitars as a special birthday present for myself. I asked for the guitar to be delivered on the day before my birthday and Richard made sure I received it on the day requested. Unfortunately, as I had not played the guitar before ordering it, I quickly discovered that the guitar was not for me (string spacing was too close for finger style). I returned the guitar and re-ordered an Eastman E20P (wider string spacing). This was not a problem and Richard was very helpful in sorting this out for me. I can only say that throughout the whole process all of the team were really good. The Eastman guitar is perfect for me and I am glad to have purchased my guitar from Richards Guitars. I should like to thank the whole team (Richard, Jon and Sally) for their help. I cannot recommend Richards Guitars enough and will definitely use them again when purchasing further guitar.

It's not just the best built guitar I've owned, it's the best setup from the case I've had and it plays beautifully.

As I write we're mid coronavirus, so I've not had chance to try it at volume yet. But it sounds fantastic at bedroom levels. It's my first semi, but it's more comfortable than I expected too.

Great service and an excellent case. Couldn't be happier.

The experience was a really good one! From the receipt of my online order, I was kept continually up to date with progress. If there was a query from me, Sally answered it in quick time with detailed explanations. Considering the difficult period we are all in, the process was a credit to all concerned!!

Excellent sales and delivery process. Very happy with instrument

Absolutely great service from richards guitars. The guitar came perfectly set up by his team. Very happy

I find Richard & Jon of Richards Guitars 🎸 first class to deal with. It’s not just about buying a musical instrument. They care about what they do & they’ve been very helpful in every aspect of my dealing with them. I’m very happy now to know that I’ve Found the best musical instrument 🎸 Shop to do business with. Also like the videos on You tube. Keep up the good work. Regards Noel. (Dublin)

Great buying experience. Very happy with my Eastman and it came set up perfectly. The team were really helpful and kept me informed during this difficult time.

Richards guitars does exactly what he says on the tin.
Excellent all round genuine service .
Could not recommend Richards guitars highly enough I would not go anywhere else.
Keep up the good work.

I am so pleased that I stumbled upon Rguitars while searching for a new guitar. The advice I received made me aware of many aspects of choosing the right guitar that I was oblivious to. I was warmly welcomed to the premises and was left to try several different guitars chosen on the basis of the previous discussions. After choosing one it was set up to exact requirements. I am absolutely delighted with it!
I will definitely use Rguitars for my Next purchase and recommend them wholeheartedly.

Richard seems to come in for some unwarranted criticism. I've now bought four items from him (3 guitars and an FX) and have ALWAYS received first class, personal service. He is enthusiastic and knowledgeable about guitars and has a very - er -idiosyncratic (eccentric?) style for his many Youtube uploads but his service is superb. The fact that he makes sure the setup of every guitar he sells is spot on is one of the features of his business that sets him apart from all the big online dealerships. This does, of course, mean that you have to wait for the guitar to be delivered but unless you're one of the "I want it tomorrow" brigade, this is a small price to pay. And let's face it, if you are one of those who want next day delivery from a dealer, you're likely to have to spend hours (or more money) resolving all the setup issues that are likely to ensue from an instrument that is simply shifted out from a warehouse. I have no hesitation whatsoever in recommending Richard and his guitar shop.

Hi I have purchased a looper today and can only applaud Jon on his help today and excellent customer service.

This would have been 5 stars only the miscommunication about delivery, albeit Richard Guitars we’re moving premises, there could have been a bit more clarity about the situation, we bought two Faith Neptune PJE Legacy guitars and they absolutely amazing and set up fantastic, I still would highly recommend Richard guitars as they are very informative and easy to talk to with fantastic wealth of knowledge, we were offered two guitar straps for our trouble which was nice, I think if Richard had of been dealing with this himself there would have been no problem at all so probably all about unfortunate timing.. I feel really bad for the 4 stars as Richard is so passionate about what he does and his team ensure only guitars in the absolute perfect condition go out to everyone..

Excellent service, thank you. See you again soon as will definitely be buying from you again.

Great shop, friendly, knowledgeable people, they have an enthusiasm for the guitars they sell. Richard found many guitars for me to play and compare and in the end I went for the Furch yellow series, which I love to bits.

Excellent from start to finish!

Im a returning customer and will return again , great service interesting stock with great quality

Excellent communication, great products. Everything went like clockwork. This was the second time I have used Richards Guitars and will definitely be using them again.

OK first off let me say that Rguitars sent me a beautiful Eastman AC330 12 string acoustic guitar for a really good price and that I would certainly deal with them again if purchasing another guitar.

So why not the full 5 stars? Well, my feeling is, that when looking at and considering a guitar from Rguitars, you get a lot of love, time and passion, especially from Richard, in terms of his time, his advice and customer care..

However, when you've parted with your cash, you can be left to feel like the love affair has cooled a little. In my case, before the purchase I was told that four of the guitars were due in the following week. So I'm thinking, great, allowing for it being set up etc. I might get it in two weeks and at a pinch within one.

It arrived four weeks later. This wasn't a big deal, but it would have been nice just to have some updates on the status update page (which remained empty), even to say things were being held up because they were busy (or to do with the shop move which I know was under way at the time). I did get one update to say that Richard would be personally testing the guitar but this was over three weeks after the order.

When the guitar did finally arrive, it didn't come with anything other than a certificate of authenticity from Eastman, nothing from Rguitars themselves like a note to say thanks and hope you like the guitar, give us a call if there is a problem etc. It's not a big deal but I think it feels nice to have a bit of a personal touch rather than this anonymous cardboard box turning up.

I kind of had a similar experience with a guitar strap ordered from Rguitars a little later that simply came in a felt pen written envelope with nothing else - it felt a bit thrown together.

Additionally I discovered my guitar came not with a Fishman Matrix pickup (as advertised) but with an LR Baggs Element VTC. Now, I understand fully that Rguitars may not have known about this (though one would think the absence of the Fishman logo would have shown up in their inspection) and in any case I'm not complaining as it sounds great, but it would have been nice to have been alerted about this change in spec in advance in case it was an important factor in my purchase.

I understand that Rguitars isn't a huge outfit with heaps of staff and was undergoing a change of premises so I'll take that in mitigation and ultimately I'm very happy with my purchase, but I'm saying these things as I'd like to see this great little supplier do and be even better than they are.

Addendum - 16/3/20:

Thanks Rguitars for your reply - I think it speaks volumes when a company replies to feedback good or bad, so +1 to you for that. I know I personally have been swayed by even one star reviews when I see that the company has taken time to address or follow-up on that review.

Anway thanks again and all the best for the new shop/tech and website - hope to do business again in the future!

Nice little looper pedal! Thanks.