RHINOSHIELD UK Reviews 207

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting quick, friendly, and informative responses, with issues often resolved promptly and respectfully. Reviewers are very satisfied with the quality and protective capabilities of the products, noting that cases are sturdy and effectively safeguard phones from drops and impacts. The overall experience is often described as positive, with many recommending the products and appreciating the excellent service. However, some people were dissatisfied with the product's durability, reporting that cases warped, became loose, or deformed after a year or less of use, leading to concerns about the quality and longevity of the items. A few other people also felt that the products were overpriced given these issues, and some noted a decline in quality compared to previous versions. Additionally, some customers experienced compatibility problems between certain products or found customer service unresponsive in some instances.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with the durability and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising products as very good,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the amazing customer care and... See more

Response time

People report positive experiences with response times, often describing them as quick, prompt, and better... See more

Price

Reviewers mention ambiguous feedback about price, with many finding products to be expensive and not worth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve updated my review because while it did take ages and was very expensive (and knowing it was coming from Taiwan might have made a difference to my final order), I’ve now got my case and I’m really... See more

Company replied

Rated 5 out of 5 stars

Installing the 3D impact screen protector was good when you used the alignment frame. Their returns department was first rate and once they had received and checked the returned items the money came s... See more

Company replied

Rated 5 out of 5 stars

Quick, friendly and informative respons 😀 Furthermore. The service is impeccable, the line of merchandise they sell is of perfect quality. If an item is needed what this company sells don't both... See more

Company replied

Rated 5 out of 5 stars

The SolidSuit case is great. I’m very clumsy and drop my phone all the time. After a bit more than one year the case started becoming very loose and deformed. I contacted the Customer Service showin... See more

Company replied


Company details

Written by the company

RHINOSHIELD is more than just phone protection — it’s impact with intention. From lab-developed shock technology to zero-waste materials, we push boundaries to safeguard what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to endure — every product is purpose-built, guided by innovation, and rooted in a commitment to do better.


Contact info

3.8

Great

TrustScore 4 out of 5

207 reviews

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Rated 1 out of 5 stars

Super bad!!

Super bad!!! The Design peeled off after just 2 weeks of use. It not only looks awful and dirty now, the case also doesn't even fit on my samsung galaxy s23 ultra??!

January 29, 2024
Unprompted review
Rated 4 out of 5 stars

My SolidSuit Case does not fit my iphone 13.

My SolidSuit Case arrived today for my iphone 13, I have had previous Rhinoshield cases that have fitted perfectly, yet this case arrived warped, and it does not fit well. most of the metal sides of my phone are showing, and this should not be so, I immediately submitted a request to return the item. In less than 12 hours Rhinoshield Customer Service responded and refunded me in full, this is a very welcomed response.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

BAD SCREEN PROTECTOR

I recently purchased a Rhinoshield screen protector, and I must say I'm disappointed. The protector is incredibly thin, offering minimal impact protection. It feels like it won't do much in case of a real impact, making me question its effectiveness. DO NOT BUY THE SCREEN PROTECTORS. HORRIBLE.

The case is okay too

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Delivery is bad there company is…

Delivery is bad there company is rubbish there prices are bad don’t trust them really poor customer service too
Update: it’s come and it feels like it was made from Poundland

December 7, 2023
Unprompted review
Rated 2 out of 5 stars

Don't recommend, poor quality.

I so disappointed with the quality and the price, the case is hard plastic and it much better spiegel costing a third part of this one, the customizable case is just a sticker on a black case.

I can't recommend it at all, it's overpriced and I expected better quality.

Spiegel is 100 times much better for less money.

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

Cards for wrist strap or lanyards useless

Purchased a card to use with their case to fix a wrist strap to. Within a week the metal clip had started to come away from the card. Sent two emails to them to report it but no response. Their warranty is about as solid as their products.

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy this phone case

Do not buy this phone case! It is an absolute rip off for the price. I love the design, but within the first two weeks of having it parts of the design are already chipping off. The material of the phone case feels like poorly made plastic from China. And the shipping is two weeks! It is not worth it, don’t buy this phone case

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

I purchased the RhinoShield iPhone 11 bumper case with high hopes, but unfortunately, I've been quite disappointed with my experience. Within just a few weeks of use, the white case has turned a dingy beige color, and it has accumulated unsightly black marks on every corner. It's not just an issue of appearance; it's become nearly impossible to keep the case looking clean and presentable.

I expected a phone case to not only protect my device but also maintain its appearance. Regrettably, the RhinoShield case has fallen short on both fronts. It's frustrating to have a case that not only fails to preserve its color but also seems to attract dirt and discoloration so easily.

I've tried to clean it, but it doesn't seem to help, making the case look rather unappealing. A case should enhance the look of your phone, not make it look worse. For these reasons, I cannot recommend the RhinoShield iPhone 11 bumper case.

Overall, I'm left feeling unsatisfied with my purchase and would advise potential buyers to consider other options for a more durable and visually appealing case for their iPhone.

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. It took nearly 2 weeks to arrive. When it finally arrived the screen protector, which cost £30, was no thicker than cling film. Complete con

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Bought a ZenFone 10 screen protector…

Bought a ZenFone 10 screen protector and they sent a (poorly disguised) ZenFone 9 one the just put a new sticker over.
Result, it is too small as screen the ZenFone 10 is slightly bigger. The quality looks nothing like advertised on RHINOSHIELD or Asus websites (not covering properly and not nice to use with android side gestures.)

Avoid, the "premium" shtick is a sham.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve ordered several cases from…

I’ve ordered several cases from RHINOSHIELD had good experience with them. The cases were good quality and I liked their customisation options. Delivery was a bit long which it would be more helpful if stated early. But overall I like their products.

October 21, 2023
Unprompted review
Rated 4 out of 5 stars

Good quality. Happy customer

I read reviews on here and questioned my sanity on purchasing a phone case for best part of £40 with bad reviews. However 6 days after I ordered, I did email to ask for an update and got a reply straight back with an update. Arrived within 2 weeks as advised upon purchase. Perfect fit. Really pleased.

October 22, 2023
Unprompted review
Rated 1 out of 5 stars

My phone would have been safer without a case.

I used my bumper case on my brand new iPhone and because the bumper did not fit tightly around the phone, bits of dirt got inside the bumper case and scratched all of my phone. My phone would have been safer without a case.

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

Super slow delivery

Upon reading the FAQ’s after waiting a week for delivery, I find in the small print that every case is sent individually from Taiwan. So my phone is currently naked waiting for international shipping - not what I expect for a case I’ve paid over £50 quid for. Been better off buying from Amazon.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

The case was awful

The case was awful, even holding it caused the buttons to make contact with the volume buttons which constantly made the sound go up and down on the phone. The magnet in the case fell off from the glue within a day proving awful workmanship, I have tried to contact the company numerous times and have been completely ignored. DO NOT USE THIS COMPANY they’re robbing people and not responding to emails, have initiated a complaint with my card issuer to get the money back from these thieves !

September 19, 2023
Unprompted review
Rated 1 out of 5 stars

Seemingly protective …

First time buyer of Rhinoshield - normally Casetify as the go-to.

I regret it … the case felt good but on the iPhone 15 Pro Max was extremely difficult to take off. Which amazing if you drop it ! No.

After about 5 days of use - the first drop on the phone caused it to pop out of the case slightly which therefore damaged the phone … luckily mostly the screen protector, but unfortunately also the titanium frame itself …

I never write reviews - but if you’re spending upwards of £1000 on a phone I would advise you not buy from Rhinoshield

September 26, 2023
Unprompted review

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