Rhodeskin Reviews 454

I ordered the salty tan peptide lip tint for my granddaughter for Christmas and had it mailed to my address where she was coming to celebrate Christmas. It was oily and had no color. She contacted the company but because I ordered it, I had to be the person to write about the issue. I included the order number and batch number and pictures of the product. After several communications with the company, they agreed to send a new product. I gave the address of my granddaughter so it could be delivered to her because she lives in another state. Today I received a message that said it can only be sent to the state of the original order. I have never experienced such poor customer service! I will never order from Rhode again! This is not only unbelievable but also very disappointing and frustrating after over a week of trying to get the issue resolved!

Rhode skin has been absolutely putting in the time and effort for all the products especially the peptide lip tints and treatments which have now have a smooth texture instead of grains. The customer service has been a 10/10 experience for me. Although it can be pricey for some of the items.

I was worried that I won’t get my items before my flight, but everything was great, the delivery was fast, and I’m so grateful 🙏🏻

After ordering an item for my daughter’s birthday I was worried about the negative comments on delivery.
However my item was delivered the very next day! Fantastic service

I haven’t received my order & they are NOT emailing me back!! Since December 30

Turns out I ordered the wrong product, when i reached out to customerservice they helped very adequate. I hope to receive the right product soon.

My favorite was the lip products. I didnt like the way that peptide fluid was so I threw it away, also the bottle was small. The barrier butter is such a luxurious hotel-esque amazing product, I recommend! My initial reaction with the glazing milk is that it left my Asian skin stinging (I have porcelain skin) ...But after a while my skin got used to and liked glazing milk

Wish I’d read the one star reviews BEFORE ordering.

I don’t usually write reviews or use company’s I’ve not ordered from before and this is why!
Being a mum to a teenager she requested the edits from those for Christmas it was expensive but she didn’t ask for anything else so I bought it……
I never received it!!!
No package received - told to wait…. 3 days then 3 days then 3 days
Sign up with shipping updates from courier!
Then wait again 3 days
All auto responses from “team rhode”
I find it extremely rude there’s no name, maybe just me?

Ordered 14 November - it’s now December 30 and latest response? Wait 3 days!!!!!!!
I’m not I’m getting my bank to do a chargeback for the £69 but this company is horrendous
I can’t believe any celebrity would back this shame on you hailey.
Evri cannot deliver something they do not have!!!!

Edit:
I ordered her the branded products from Sephora, same price and delivered 2 days later.
If you really want this brand order it from Sephora!!
Personally I hope my daughter hates it and I never have to order it again from anywhere. Begrudge putting money in their pocket and keeping them going!

I ordered two products on December 12th from the Rhode UK website but the order never arrived. Rhode doesn’t refund my order, even though the tracking says it hasn’t been delivered. Seems like the parcel got lost in transit but the customer service keeps telling me to wait it out.

I was very happy to have the shipment granted at a delivery point so that I didn't have to concern whether I was to wait at home or not: that really made my day! I was just a little concerned because of the delay in the shipment, it took a little more than the usual time, but the customer care team was magnificent as usual and gave me a perfect assistance. Thank you so much. Greta

Did the express checkout and payed via PayPal. After weeks of not hearing anything regarding the shipping, I wrote the support.
The support is unable to find my order and is always asking for the same stuff I already provided. It feels like they trained an AI to help you in the customer support, to save money. But the problems is they trained it to write like a 14 year old girl. It's nice when you are also a 14 year old girl. But if you need real support it does not help you at all.

Ordered gifts on 11/12 for Christmas. Had no feedback other to say order received. Chased after one week and kept getting told delivery was on its way. Then told would be here by 23-25 December. Still not arrived and it’s evening of 26/12!!!! No apologies!

I have already contacted Rhode customer service multiple times regarding my order, and have only had a silly response stating I need to wait 3 more working days for the order to be shipped out. Please bear in mind I made sure I ordered this in plenty of time for Christmas, nowhere on the website did it state my order would not arrive in time for Christmas, in fact it said delivery would be 3-5 working days, and possibly an extra 3 working days during the busy Christmas period. This order was placed on the 1st December. I waited 13 working days for my order to be shipped out, which is absolutely shocking and I was not notified at all of the delay, and this is not what was paid for when selecting a delivery option. I still have not received this order. I am absolutely disgusted with this company and the customer service. Throughout the busy Christmas period and no point have they stated on the website how long delivery to the UK is taking, in fact it stated 1-3 working days which is absolutely not true and false advertising. 26 days later I still have not received my order and is still in the country of origin (USA). I have had absolutely no response regarding the timeframe of expected delivery of my order. I no longer want this, I just want my money back, this order was a total of £65. I am disgusted. Stay away!!

I placed an online order on November 17th. About a week later, the tracking number showed that my order had been delivered, which was completely false. I never received the package, nor did I receive any notification by email or SMS, which is mandatory to collect a parcel from a Point Relais.
After contacting customer support, they sent the order a second time on December 15th. Unfortunately, the exact same thing happened again. I received no delivery notification by email or SMS, and when I checked the tracking number, it said the package was delivered on December 24th to the Point Relais.
I personally went to the Point Relais, and they confirmed that no parcel had arrived in my name.
This is extremely frustrating and unacceptable, especially because this was a very expensive order. After two failed deliveries, I still have no products and no clear explanation. Honestly, I don’t understand what is going on with Rhode France, but this experience has been awful and very stressful.
I would not recommend ordering unless this delivery issue is seriously addressed.

Ordered 3december as Christmas gift. Took until 16dec to send the order. It’s still not delivered! Orders takes time in transport of course but 13 days to send is way to bad!!

This has been the most annoying website I've ordered from, and impossible to contact/cancel the order. Absolutely terrible. No cancelation even though I just placed the order, so it obviously hasn't shipped or even begun the production or fulfillment process. I tried emailing, and I got a return email saying I can't contact their email. I tried using the contact us button on the website, which, shocker didnt work.

I ordered on 1st December for a birthday present and they shipped 10 days later (despite saying 1 to 3 businesses days) so we missed the birthday. Now it looks like it won't be here for Christmas either. The package is now sitting in a warehouse for 9 days. Evri website says if a package hasn't moved in 7 days the sender should get in touch with them. Rhode have no interest in doing this, instead they send irrelevant autoresponse emails with suggestions like "sign up for shipping updates" . Frustrating waste of time and money

Ordered 27 Nov. Evri lost the package. Rhode not interested in helping, sending standard responses to Comms.

Edit: turned up on 22 Dec with no further comms from Evri. Rhode continue to be unable to write a relevant email, so upgraded to 2, but wouldn't touch this company with a barge pole. Who needs this stress from online ordering?

Don't order from these fraudsters.

This order was placed on December 16 with the intention of having it before Christmas. I received no shipping updates and only after reaching out was I told to wait another three days, putting Christmas delivery at risk. If an item is unlikely to arrive in time, that should be clearly communicated upfront. Very disappointed with the experience.