Rhodeskin Reviews 454

Absolutely terrible customer service. I ordered from them on 1st December as a Xmas gift and as of 18th December, I’m still yet to receive any meaningful update on when my order will be shipped, let alone delivered.

Contacted customer service to get an update and they said to wait an additional 3 business days for the order to be processed.. sent a follow up email asking if this would arrive before Xmas and they responded saying they couldn’t find any orders relating to my email and to send the order number??? Like are they not reading previous emails??? Anyway, sent them what they requested and they sent THE EXACT SAME email as the original response, stating to wait an additional 3 business days, bearing in mind this was now 5 whole days since I sent out the original email requesting an update.

I sent out a few more emails but it was mostly the same useless false hope nonsense.
They clearly don’t have actual people on customer service and instead use a very old automated chat bot.

Avoid ordering from their site and go in-store instead!

WARNING: Please read ALL reviews and then decide whether to click “proceed to payment”.

You will see below that a lot of the positive reviews are contradictory:

“The package came quick and if anything problems came up they repsonded quick and everything is great and I am very happy with my order”

(If the package came quick and you are happy with your order, then why did you have to engage with customer services with any problems?)

“ I am very happy with Rhode and their services. Even if problems occur they try to resolve the situation and they respond quickly. I am customer for over three years and so far I had only once an issue but it got resolved fast and my order arrived the next day.”

(Again, there’s a theme here — the customer is very happy with Rhode yet they go on to say if “problems” occur they try to resolve the situation yet according to this customer they have only ever once had an issue!)

I’ll leave consumers to work out the rest but it’s clear the reviews are trying to convince people that there isn’t an issue with Rhode or customer services and that they are helpful and resolve issues, yet at the same time express how pleased they were with orders arriving quickly without any issues.

Don’t risk your well earned money buying from Rhode. I’m still waiting for my order placed at the end of November but fortunately my bank have agreed to step in and investigate Rhode.

The response was quick and they were were kind! The best customer service🤍

Great products and customer service. Highly recommended✨

Never order from Rhodes if you actually want to receive your products. I really wish I had listened to other reviews about how bad the customer service and delivery is.

All I’ve got is a genetic response from customer services telling me to wait 2 more days, then 3 more days, then a further 3 days. Again today, their response …. wait 3 more days.
Thru don’t give me a refund for what was a substantial order and they won’t provide any meaningful justification or update.

The announcement they put out about shipping, whereby they advised customers that all orders made before the 7 December had been despatched is not the case. Given my order was made on the 1 December and still not dispatched.

What’s really disappointing is the lack of customer care. Especially given the time of year. They must be aware that people will be buying gifts for friends and family.

I will never order again and be sure to warn others not to risk it. Too much stress and hassle.

Love the brand so much. Great products. I had an issue with the delivery but the customer support was great and very helpful

The package came quick and if anything problems came up they repsonded quick and everything is great and I am very happy with my order

Delivery dates falsely advertised. States items dispatched within 3 days. Its been 7 days and item still not dispatched and haven't been advised as to when the item can be expected. If delivery times cannot be met then companies should not falsely advertise them. Not impressed at all I doubt I would ever order from them again.

I honestly love Rhode products so much. Great packaging, quality products, amazing design. Quick and helpful replies from their customer service. My fav beauty brand.

No product or refund ............

I am very happy with Rhode and their services. Even if problems occur they try to resolve the situation and they respond quickly. I am customer for over three years and so far I had only once an issue but it got resolved fast and my order arrived the next day.

Easy to contact and quick to respond. They truly care about ensuring customer satisfaction. The products are excellent, and the customer service is even better.

Ordered a week ago and it said it would take 4 days to ship out and there is still no update and customer service is just horrible not giving me any answers or when it will be sent out

Bad customer service, lack of care and just send you automated messages to dismiss any issues or concerns.

I was struggling to locate my package, turns out the courier had returned the package to Rhode, I emailed rhode and they helpfully sent out a new order for me within a few days.

When I had a problem, the rhode team responded very quickly and explained everything to me :)

I reached out to Rhode’s customer service to cancel an order. I received an answer within five hours, letting me know that they had contacted the warehouse. My request was fulfilled in less than 24 hours. Everything was very quick and the customer service was very effective even though my order had been placed a few days prior.

The rhode customer service team were so so helpful and nice when my package got lost in the mail, and were there for the whole process. They responded within a day and were really there for every concern i had. overall no complaints at all they were polite, nice and helpful. 10/10

Excellent and fast help with canceling an order. I ordered the wrong product, but they were able to stop it in time. A quick response and refund were received within two days.

The best site ever! I own an iPhone 17 pro max but ordered the wrong cover. They were able to immediately cancel my order and refund. I ended up getting the right one!