Rhodeskin Reviews 454

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 265 reviews, most reviewers were somewhat happy with their experience overall. Many customers are really happy with the products, finding them effective for skin hydration and overall appearance. Reviewers often praise the customer service for being responsive and helpful, quickly resolving issues with orders and deliveries. The delivery service is also frequently mentioned positively for its speed and efficiency. However, some people were dissatisfied with the delivery service, reporting significant delays and lost packages, especially around peak times. There are also instances where customers found the customer service unhelpful or unresponsive, particularly when dealing with complex order problems or missing items. A few people also felt that the product descriptions were misleading or that the products did not meet their expectations.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the products, highlighting their... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the customer service team... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Delivery service

Consumers find delivery services to be ambiguous, with many reporting significant issues such as lost... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s the fourth time I order something from rhode, and I’m always satisfied by their products, maybe the spedition should be faster but for the rest it’s all amazing and I love every of their products... See more

Rated 5 out of 5 stars

Rhode skin has been absolutely putting in the time and effort for all the products especially the peptide lip tints and treatments which have now have a smooth texture instead of grains. The customer... See more

Rated 5 out of 5 stars

had an issue with my order and the customer service team were amazing!! immediately resolved my problem with evri and stopped me worrying. they responded within a few hours and my order was confirmed... See more

Rated 5 out of 5 stars

The product I purchased was the glazing milk. I have ordered this multiple times, and I never am disappointed with the end results. This is such a truly hydrating, refreshing, and nice skincare produc... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Outstanding Assistance from the Rhode Team

I was genuinely panicking when my order arrived missing. I’m a huge fan of Rhode, and since this was a limited-edition item that had already sold out, I thought there was no chance of sorting it out. When I contacted the Rhode team, I honestly wasn’t expecting much but you really came through and kept me in the Rhode squad. I truly appreciate how reassuring and kind you were throughout.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and a quick resolution

I had a small issue with my order and needed to return one product. The customer service team impressed me with their extremely positive attitude — my return was accepted immediately.

Rhode truly shows that they care about their customers. This wasn’t my first purchase, and it definitely won’t be my last.
A high-quality brand — this level of service is something I genuinely appreciate.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Love it! 💕

It’s the fourth time I order something from rhode, and I’m always satisfied by their products, maybe the spedition should be faster but for the rest it’s all amazing and I love every of their products: skincare is fastastic and it makes your skin so hydrated and glowy, the blushes and lip tint and lip contour are magnificent. Right now I’m waiting for my cover but I know it’s gonna be super!! Love u Haileyy ♥️

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

My products didn’t get delivered

My products didn’t get delivered! When contacting customer service they are taking no responsibility!! The fact they can send thousands of free products to influencers and don’t even try to help paying customers is discusting! Do not use this company, other products out there with better customer experience!!

November 20, 2025
Unprompted review
Rhodeskin logo

Reply from Rhodeskin

Hi ER, We're sorry that you did not have a positive experience ordering from us - if there is anything further we can help with please reach out to us at hello@rhodeskin.com.

Rated 1 out of 5 stars

I will never use Rhode again

I will never use Rhode again. The only hype is that Haliey promoted it. Maybe she should go back to what she is good at as this will all fizzle out soon.

November 23, 2025
Unprompted review
Rhodeskin logo

Reply from Rhodeskin

Hi Catherine, thank you for taking the time to leave a review. We appreciate all feedback and hope you'll try us again soon. If you have any specific concerns, please feel free to reach out to us via hello@rhodeskin.com 🤍

Rated 2 out of 5 stars

Horrible courier used by Rhode

Horrible courier used by Rhode. For one whole week, they notify that my parcel is out for delivery but then by the end of the day they cancel it. If ordering in the UK beware!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

Been purchasing rhode since its first launch. And the customer service is getting better. Especially on this specific one on monday 17th 10pm SGT. a very helpful online assistant. Been asking about my orders and they got back to me quite quick.

November 17, 2025
Unprompted review
Rated 4 out of 5 stars

Really nice

The glazing mist is not as hydrating as i expected it to be. It feels a bit too light on skin even though it feels good on skin. Does't smell.
The glazing milk is exactly as i expected it to be. fully hydrating feels good even though the smell is not top tier. I really enjoy the soft tooching it gives to the skin. I though it was gonna be a bit too wet or sticky but not at all. really soft.
The peptide lip tint feels so good it's hydrating and doest feel sticky AT ALL. I got it in shade salty tan and it looks so pretty. thank you! I'm also acne prone skin and it didnt break me out at all! it calmed my rednesses like crazy in just few days i noticed my skin barrier felt so much better. so much healthier.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quick Responses and Top-Notch Products

I’ve had a fantastic experience with Rhode! Their replies are incredibly fast, making communication effortless. The products are high-quality, exactly as described, and any replacements or exchanges are handled super quickly. I really appreciate their professionalism, reliability, and commitment to customer satisfaction. Shopping with Rhode is stress-free and enjoyable. I highly recommend them!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

amazing customer service

had an issue with my order and the customer service team were amazing!! immediately resolved my problem with evri and stopped me worrying. they responded within a few hours and my order was confirmed so quickly. truly could not have been better. plus, their products are amazing 🤭 super good for sensitive skin and just gorgeous

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

The lip treatment made my lips and all…

The lip treatment made my lips and all around my lips so sore also got dermatitis all around my eyes from the blush from applying it on my cheeks and eyelids absolutely disgraceful that this is being sold was so expensive too a complete waste of money.

November 26, 2024
Unprompted review
Rhodeskin logo

Reply from Rhodeskin

Hi Skyela, thank you so much for taking the time to leave a review. We appreciate all feedback and are sad to hear our peptide lip treatments didn't work for you. If there is anything we can do, please reach out to us so we can help: hello@rhodeskin.com.

Rated 5 out of 5 stars

The product I purchased was the glazing…

The product I purchased was the glazing milk. I have ordered this multiple times, and I never am disappointed with the end results. This is such a truly hydrating, refreshing, and nice skincare products. I have been using this product for a year now, and my skin as become softer and clearer. Overall, the company its self is great, the delivery was on time, and the customer service providers were amazing. I really recommend trying any of Hailey's products!

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ooops there was already 41% one star…

Ooops there was already 41% one star sooo I don’t maybe even have to give mine. Atleast that overpriced milk s*it…. Are you kidding R? You can get better real korean skincare Torriden etc. And it Work really. Save your money sis.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, evri have lost my parcel apparently and i have contacted Rhode on 5 occasions.
Very frustrating as its an email with a 2/3 day waiting window for a reply.
On the reply they’re assuring me my orders is on its way but my tracking number said its not.
I called evri put in my order number they reply with parcel is lost contact seller for a refund then seller (rhode) tell me everything is fine!!
SORRY ITS NOT FINE AND IM OUT OF POCKET DISAPPOINTED AND STILL NO RESOLUTION TO THE PROBLEM… Rhode PLEASE SORT THIS MATTER.
I have even messaged in instagram.

October 19, 2025
Unprompted review
Rhodeskin logo

Reply from Rhodeskin

Hi Hayley, We're sorry that you did not have a positive experience ordering from us - if there is anything further we can help with please reach out to us at hello@rhodeskin.com.

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