After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer ser... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
Company replied
I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy t... See more
Company replied
3.1
Average
499 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very Dissatisfied Customer!!!
I have read other comments from unhappy customers and wished I had seen these reviews prior to getting involved in something with a monthly charge. I thought I was buying a kit with all the interpretations of the tests on detailed color graphs etc. I am being charged a monthly fee of $19.99/ month!!! I can’t get in touch with anyone except via texting and even that’s difficult! The customer support kept telling me to go to my bank. I know what the bank will say as well as pay pal or however the payment is being made, the banks kick you back to the Seller!!!
That is a vicious cycle with no solution!
I am not happy at all with this company!
There’s no place to find out how to cancel the subscription, and God forbid there’s a phone number to call and if there is one they never answer!!! Don’t ever get involved with this website bc you will see the problems you will have to get out of the mess. I’e tried for months to reach this company with no success until recently through texting. This woman would not get her supervisor and she abruptly ended my communication!
I cannot deal with having money removed from my account when I clearly do not want their product!!! I was told you didn’t pay for the Ribbon Box Test Kit, but rather paying for an App that you compare your test results on!!! It’s not made clear on their site just what they want. This I found out when I said ok I’ll just suck up the cost of the lit but please stop making withdrawals from my account as I don’t want it for months now bc it’s not easy to contact them. I requested my money back by original meirhod of payment and she said NO that the purchase was beyond 30 days!!! Have they stretched the time frame out on purpose so as not to reimburse me???
All I know is I am very angry and feel taken advantage of bc of a poorly constructed website or some reason!!!
I cannot afford money taken from my account bc they won’t cancel this account when they don’t answer or return Texts and attempts to call. Nicely put it’s all a total scam.😡😡😡🤬
April 25, 2026
Unprompted review
Reply from RibbonWell™
Hi Beth,
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We sincerely apologize for the difficulty you experienced trying to reach support and manage your subscription.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. We also understand your concerns regarding communication and cancellation access. At this time, our active support channels are live chat and email support, and we do not currently offer phone support.
You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
If you need further assistance, please contact us through our active chat or email channels so our team can review your account and help resolve your concerns as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Michelle
Stupid waste of time and $
This is a stupid waste of time and money and RibbonWell knows it—they DO not care about your health. They care about getting your $$ over and over and over again.
April 25, 2026
Unprompted review
Reply from RibbonWell™
Hi Leslie,
We’re sorry to hear that your experience did not meet your expectations. We understand your frustration and sincerely apologize for any disappointment caused.
Our goal has always been to provide customers with accessible tools to help monitor their wellness, and we regret that this was not the experience you had. Subscription details are presented on the payment page prior to completing a purchase, and we appreciate feedback that helps us improve how we communicate value and service details.
If you would like assistance with your account, including managing or canceling your subscription, you may do so at any time by visiting: https://support.ribboncheckup.com/
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
What a scam
What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as you scammed me! The kit was never usable! I’m a senior on a fixed income and you should be ashamed!
Virginia Chapman
April 25, 2026
Unprompted review
Reply from RibbonWell™
Hi Virginia,
We’re truly sorry to hear about your experience and understand how upsetting this situation has been, especially regarding unexpected charges and concerns about usability. We sincerely apologize for the frustration caused.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. We also understand your concerns regarding access to the product. Ribbon uses convenient web app technology with no download required — customers can access their account by visiting test.ribboncheckup.com or by scanning the QR code included with the kit.
If you have already sent a cancellation request, our support team will review it as quickly as possible. You may also manage or cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
We sincerely apologize again for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
I agree with all the other…
I agree with all the other reviews...the $19.99 monthly charge was not made obvious when I ordered the test kit. I do not trust a company that does things in a way that is not upfront and out in the open. And now I can not log into my account to even use the testing kits as their system seems not to respond. Buyer beware. They are not a good company to align yourself with.
November 23, 2025
Unprompted review
Reply from RibbonWell™
Hi Leigh,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. We also apologize for the difficulty accessing your account and understand how frustrating that must be.
Ribbon uses convenient web app technology, with no downloads needed. Simply visit test.ribboncheckup.com or scan the QR code on your box to access your account and get started.
If you need assistance with your account or subscription, you can manage, cancel, or downgrade your subscription at any time by visiting: https://support.ribboncheckup.com/
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
They charge a monthly fee of 19.99 to…
They charge a monthly fee of 19.99 to get results , they say it’s shown at checkout. I didn’t see it. I got it for my mom to detect early UTI issues. At this rate a doc will be cheaper if she only has concerns 1 or 2 times a year.
April 22, 2026
Unprompted review
Reply from RibbonWell™
Hi Debbie,
We’re sorry to hear about your experience and understand your concerns regarding the subscription fee.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. However, we understand how frustrating it can feel if this was missed during checkout.
We appreciate your feedback regarding affordability and value, especially when purchasing for a loved one. Your comments are important and help us improve how we communicate pricing and service details.
You can also cancel or downgrade your subscription at any time by visiting: https://support.ribboncheckup.com/
Kind regards,
Michelle
This is a scam
This is a scam. After purchasing a test, they started charging $19.99 each month to my card. I never agreed to a subscription. I disputed the transaction and got a new card, after which they somehow STILL managed to charge the new card. Their website does not even have a login function. Do not buy anything from them.
April 11, 2026
Unprompted review
Reply from RibbonWell™
Hi Clo,
We’re really sorry to hear about your experience and understand how concerning this must feel.
We want to clarify that subscription details are presented on the payment page prior to completing a purchase. Subscriptions also cannot continue billing a completely new card unless it is linked through the same payment provider, which may automatically update payment details — but we understand how this can be confusing and concerning.
You can access your account here: https://test.ribboncheckup.com/
, and you may cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
.
Had no idea I’d be charged 19.99 per…
Had no idea I’d be charged 19.99 per month!!! Come to find out, there’s a 4.99 per month option but again, I never saw a choice or any information regarding an ongoing monthly fee! Very disappointing and seems fraudulent.
March 18, 2026
Unprompted review
Reply from RibbonWell™
Hi D Wilson,
We’re sorry to hear about your experience and understand how frustrating this must feel.
We’d like to clarify that subscription details, are presented on the payment page prior to completing a purchase as part of our commitment to transparency. That said, we understand that this information may not always be immediately noticeable, and we appreciate you bringing this to our attention.
If you’re currently subscribed, you can cancel at any time by visiting: https://support.ribboncheckup.com/
. Our customer support team is doing our best to assist every customer as quickly as possible through our active chat and email channels.
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
SCAM‼️ Do not buy ribbon checkup ‼️Site is set up where you almost cannot get oit of the HIDDEN 19.99 recurring monthly charge‼️
I tried for MONTHS ‼️‼️to find where to cancel. - simply from getting busy - sidetracked - > and then seeing rhe recurring 19.99 charge AGAIN! to cancel and JUST NOW, after being extremely UGLY through the ribboncheckup.com chat, was I able to get a link to cancel the recurring 19.99 charge that is HIDDEN when you purchase these.
•• There is absolutely no way to get to any cancellation aspect through the online basic site, when you do go try to cancel, after purchase. Which , I believe to be designed specifically for that reason,
● To make it difficult to be able to cancel ‼️
Went to the SHOP site where I purchased through, online and ""TOOk""ALL THE TIME - EVEN AFTER BEING THROWN OFF During the chat ?, I KEPT ON AND KEPT ON...
NEVER...BUY THIS.. It will cost you a lot more before you can cancel.
••> That is the very reason I dont use PayPal , at all , any longer.
They scam and send you crap- then, being overseas-> YOU CANNOT GET YOUR MONEY BACK !!
Just NO.
December 7, 2025
Unprompted review
Reply from RibbonWell™
Hi Shona,
We’re truly sorry to hear about your experience — we understand how frustrating that must have been, especially after trying for so long to find a way to cancel.
We want to clarify that subscriptions can be canceled at any time by visiting: https://support.ribboncheckup.com/ This is the official cancellation page.
We also want to assure you that it is not our intention to make cancellations difficult. Subscription details are presented on the payment page prior to purchase, and we’re continuously working to improve both visibility and the overall user experience, including making account management more straightforward.
Our customer support team is doing our best to respond and assist every customer through our active chat and email channels, and we sincerely apologize if your previous attempts did not receive the timely support you expected.
We truly appreciate your persistence in sharing this feedback, and we’re sorry again for the inconvenience this has caused.
Kind regards,
Michelle
PLEASE BE AWARE YOU WILL BE CHARGED…
PLEASE BE AWARE YOU WILL BE CHARGED $19.99 every month for a subscription. It is mentioned when you order your first kit, but like many web and social media sites, it is very easy to miss until you see the charge on your credit card. If you search feedback for Ribbon Checkup, you will see it is one top if not the top customer complaint.
April 3, 2026
Unprompted review
Reply from RibbonWell™
Hi Rob,
Thank you for your feedback — we understand how frustrating unexpected charges can be.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase as part of our commitment to transparency. At the same time, we understand that important information can sometimes be overlooked during checkout, and we appreciate you bringing this to our attention. You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/.
We sincerely apologize for any confusion or inconvenience and appreciate your feedback as it helps us improve.
Kind regards,
Michelle
.
Don't explain the $19.99 recurring…
Don't explain the $19.99 recurring charge each month. Much cheaper to just go to the doctor. Customer service is horrible. They are ripping people off! I would stay clear of them.
December 9, 2025
Unprompted review
Reply from RibbonWell™
Hi Brenda,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that subscription details are clearly presented on the payment page prior to completing a purchase as part of our commitment to transparency. Our customer support team is doing our best to assist every customer as quickly as possible through our active chat and email channels You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/.
We sincerely apologize for any inconvenience this has caused and appreciate your feedback.
Kind regards,
Michelle
.
DO NOT USE It’s a SCAM
DO NOT USE It’s a SCAM
You will be charged if you use 19.99 and it’s not worth the time as it’s not even regulated by the FDA. If you fell into there false advertising FILE a complaint with the Better Business Bureau immediately!!! They should not be selling this product to anyone . Get your money back ASAP and call your local news channel and report them. The more complaints the better results of getting this company shut-down.
April 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Keri,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that subscription details are shown on the payment page prior to completing a purchase. At this time, we have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. As part of this transition, we are actively developing new and improved test kits designed to better support our customers in tracking and managing their health.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
ITS A SCAM
I've been getting charged 19.99$ every month since I bought a kit. Its a scam. DONT BUY IT. The tests don't even work, as my doctors test had completely different results. They dont tell you after you buy it that it was reoccur a 20$ monthly subscription just to download the app. It doesnt matter if you use the app, have it installed or never even opened it. Once you scan the QR code on your box it starts charging you without telling you.
January 6, 2026
Unprompted review
Reply from RibbonWell™
Hi Lord,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
Regarding the difference between your results and your doctor’s test — at-home test kits are designed for general wellness tracking and may not always match clinical laboratory results. Variations can happen due to differences in testing methods, sample handling, timing, and the type of analysis performed. For medical decisions, we always recommend relying on your healthcare provider’s evaluation.
We also want to clarify that subscription details are shown on the payment page prior to completing a purchase, and subscriptions are not intended to begin without visibility. We apologize if this was not clear during your experience.
If you are currently subscribed, you can cancel at any time by visiting: https://support.ribboncheckup.com/
.
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
Something isn’t right with this company.
The hidden monthly charge of 19.99 was irritating but even more so when you find out that there is no access to use what you are being charged for within the US. Canceled subscription but I want a refund for my last subscription charge. Is this not fraudulent?
April 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Tara,
We’re really sorry to hear about your experience and understand your concern.
We want to clarify that subscription details are shown on the payment page prior to completing a purchase. We also understand how frustrating it can be to feel like you’re being charged without being able to fully use the service.
If you’ve already canceled your subscription, thank you for taking that step. If you need more assistance, we kindly ask that you reach out to our support team at support@ribboncheckup.com so we can review your account and assist you further.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Michelle
Hidden fees
Hidden fees, hard to cancel after you see the extra fees, refund is almost impossible to meet the criteria.
March 31, 2026
Unprompted review
Reply from RibbonWell™
Hi Felix,
We’re sorry to hear about your experience and understand your concern regarding billing and cancellations.
We want to clarify that subscription details are shown on the payment page prior to completing a purchase. You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
We sincerely apologize for any inconvenience this has caused and appreciate your feedback.
Kind regards,
Michelle
.
Total Scammers
Total Scammers. This is what happens when you make a purchase on Instagram. Service not available. No valid contact info available, neither email or phone number. They keep rebilling you $19.99 every month for nothing. The kit you purchased for $51.00 is also worthless as there is no application available as the company is not in service. In checking with the FDA, there is NO device test kit on the FDA's lists as approved. That would mean that this kit is totally illegal. In fact, there is no contact info on the box or within the contents of the box printed anywhere as required by the FDA.
March 31, 2026
Unprompted review
Reply from RibbonWell™
Hi there,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We’d like to clarify that our live chat and email support channels remain active to assist customers. Subscription details are also presented on the payment page prior to completing a purchase.
You can access your account here: https://test.ribboncheckup.com/
, and you may cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
.
At this time, our website has limited accessibility as we have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. We are currently in the process of developing new test kits.
If you’ve had difficulty reaching us, we sincerely apologize — once we receive your request, our team will make sure to assist you as quickly as possible, including reviewing any billing concerns.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
Company is a joke nothing on the main…
Company is a joke nothing on the main sales page about the subscription and when you contact them or try to cancel no response or explanation.
AVOID THEY ARE A SCAM!!!!!
February 4, 2026
Unprompted review
Reply from RibbonWell™
Hi Den,
We’re really sorry to hear about your experience and understand your frustration.
We want to clarify that subscription details are presented on the payment page prior to completing a purchase. We also want to assure you that our support team is actively responding through chat and email, and we’re here to help with any concerns, including cancellations.
You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
I’d give a zero to these scam artists…
I’d give a zero to these scam artists if I could. DO NOT BUY will take money every month you were not aware of and have sent numerous request for cancellation that have been ignored
March 28, 2026
Unprompted review
Reply from RibbonWell™
Hi Rosemarie,
We’re truly sorry to hear about your experience and understand how frustrating this must feel.
Please note that subscriptions can be canceled at any time by visiting: https://support.ribboncheckup.com/
Subscription details are also shown on the payment page for full transparency before completing a purchase.
We sincerely apologize for any inconvenience this has caused and appreciate you bringing this to our attention.
Kind regards,
Michelle
Phone number disconnected and enrolls…
Phone number disconnected and enrolls you in subscription that you cannot cancel !! Then they respond with the BS below with no way to get refunded once you finally figure out how to cancel for a subscription that is worthless and does nothing for you ! How about the entire time we tried contacting you via the disconnected phone number or thru PayPal for a refund on all the deductions you stole ! It’s bad actors like yours that make healthcare worse than it’s ever been!
March 27, 2026
Unprompted review
Reply from RibbonWell™
Hi Jo,
We’re sorry for the frustration you’ve experienced.
At this time, we do not offer phone support, but our chat and email support channels are active and available to assist you. You can also cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
.
Please note that subscription details are shown on the payment page prior to completing a purchase for transparency.
We apologize again for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
Disappointing
This has the potential to be a nice health resource, but the lack of information about a required subscription, no app, and a website that provides no product usage information make for a very frustrating experience. Disappointing and a waste of money.
March 15, 2026
Unprompted review
Reply from RibbonWell™
Hi Jill,
Thank you for your feedback, and we’re truly sorry for the frustration you’ve experienced.
We want to clarify that subscription details are shown on the payment page prior to completing a purchase. You can still access your account through our web app here: https://test.ribboncheckup.com/
.
At the moment, our website has limited accessibility as we have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Please know that Ribbon Checkup is currently in the process of developing new test kits.
That said, our chat and email support remain active, and our team is here to assist you with any concerns or questions you may have.
We sincerely apologize for the inconvenience and appreciate your understanding during this transition.
Kind regards,
Michelle
Scam. Can't be used without subscription.
Purchased a large quantity of test strips. Then found out that you can't actually use the strips you already paid for unless you continually pay $19.99 per month. So the whole package is a loss. It is advertised as a good way to monitor health on an ongoing basis.
March 26, 2026
Unprompted review
Reply from RibbonWell™
Hello Jessica,
We’re sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologize for any confusion regarding the subscription. Please note that the subscription is displayed on the payment page during checkout, though we understand it may sometimes be overlooked.
Regarding your point about ongoing health monitoring, the product was designed to support continuous tracking through the app, which is why a subscription was part of the service. However, we understand how this may not have been as clear as it should have been at the time of purchase, and we truly regret that confusion.
You may also cancel or modify your subscription anytime through this link: https://support.ribboncheckup.com/
Thank you for your feedback—we genuinely appreciate you bringing this to our attention.
Kind regards,
Michelle
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