Richard Kendall Estate Agent Reviews 

1,112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond. People frequently highlight the excellent communication, regular updates, and prompt responses, which contribute to a smooth and stress-free process. Reviewers often felt well-informed and supported throughout their journey. The service provided is consistently described as efficient and effective, with many consumers appreciating how the team makes complex processes easier. Customers value the proactive approach and the dedication of the staff, ensuring a positive and seamless user experience from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,112)

207 reviews in the last 12 months

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Rated 4 out of 5 stars

Alannah was not only helpful but showed…

Alannah was not only helpful but showed a genuine desire to make sure I get the house I wanted.

She took time to explain every aspect of the process in great detail and was patient with me.

I will always recommend Richard Kendall to my friends.

May 8, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Alannah provided such helpful and dedicated support throughout your move. Taking the time to explain the process clearly and ensuring you felt confident every step of the way is exactly the service we aim to provide.

It is lovely to know that her patience and genuine commitment helped you secure the home you wanted. We will be sure to pass your kind words on to Alannah. Thank you again for choosing Richard Kendall and for your recommendation. We wish you lots of happiness in your new home.

Rated 5 out of 5 stars

Richard Kendall Saved The Chain

With the benefit of Hindsight, Richard Kendall was the right choice, as I fear any other estate agent would have failed to complete this chain.

The team worked between my sale and onward purchase with true professional grit, helping smooth the process through. They managed the whole chain, not just the properties they were responsible for and leveraged their years of industry experience to get answers other estate agents would have failed to do so.

The whole chain would have collapsed without Richard Kendall, and specifically Elizabeth Cooke and Emily Dunbar, so when looking for an Estate Agent, consider who is going to step in to help if it goes wrong.

May 20, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your incredible review.

We are truly delighted to hear that, with the benefit of hindsight, you felt Richard Kendall was the right choice for your move. Property chains can be incredibly complex, and it is wonderful to know that the team's experience, determination and proactive approach helped keep everything together.

Your recognition of the work carried out by Elizabeth and Emily means a great deal to us. Going beyond our immediate responsibilities to help progress the wider chain and find solutions when challenges arise is something we take great pride in.

We will be sure to pass your kind words on to both Elizabeth and Emily.

Thank you again for your trust, your recommendation and for choosing Richard Kendall. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Karen Marijewko was excellent all the…

Karen Marijewko was excellent all the way through the sale of my property

May 26, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Karen provided such excellent support throughout the sale of your property.

We will be sure to pass your lovely comments on to her.

Thank you again for choosing Richard Kendall, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Just bought our first home and had…

Just bought our first home and had amazing service throughout the whole process. A special mention to Emily Dunbar, she was always available to answer any questions and kept us updated every step of the way. We really appreciated her support, communication, and dedication from start to finish. I would highly recommend to anyone looking to buy or sell a property. Thank you again for all your help.

May 15, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and congratulations on purchasing your first home.

We are delighted to hear that you received such great service throughout the process and that Emily supported you so well from start to finish. Being available to answer questions and keeping you updated every step of the way is exactly the level of service we aim to provide.

We will be sure to pass your kind words on to Emily, who will be thrilled to receive such lovely feedback.

Thank you for your recommendation and for choosing Richard Kendall. Wishing you lots of happiness in your new home.

Rated 5 out of 5 stars

I've twice used Richard Kendals

I've twice used Richard Kendals, not only have they given outstanding service but got a great price too! Shout out the Elizabeth Cooke (Liz) who never failed to keep us up to date and chase things through.
Thanks to the whole team

May 22, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and for choosing Richard Kendall not once, but twice.

We are delighted to hear that you received outstanding service and achieved such a great result on your sale.

It is especially lovely to hear your kind words about Liz. Keeping clients fully informed and helping to keep everything moving is exactly the level of service we strive to provide.

We will be sure to pass your comments on to Liz and the wider team.

Thank you again for your continued trust in Richard Kendall. It is truly appreciated.

Rated 5 out of 5 stars

Brilliant!

From start to finish we were completely involved in the process. We were also updated regularly. A very professional company with a family feel. Thank you Catherine and Shireen.

May 21, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that you felt fully involved throughout the process and that the regular updates helped keep you informed every step of the way.

It is especially nice to hear that you experienced both the professionalism and family feel that we pride ourselves on.

We will be sure to pass your kind words on to Catherine and Shireen.

Thank you again for choosing Richard Kendall, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Brilliant

Every member of staff we dealt with gave us complete confidence in the sale. We were guided expertly through the process and would recommend using Richard Kendall for anyone looking to sell their house.

May 21, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that every member of the team gave you confidence throughout your sale and that you felt expertly guided through the process.

Providing reassurance, clear communication and professional support is exactly what we aim to deliver, so it is lovely to know this was reflected in your experience.

Your recommendation means a great deal to us and we truly appreciate your kind words.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Great service from Richard Kendall

Great service from Richard Kendall — my property sold quickly, with the whole process from going on the market to completion taking around three months in total.

The initial setup was a little slow and required some chasing to get the photos completed, uploaded online, and made available on the property websites, but after that the process ran smoothly. Emily Dunbar was helpful throughout and always responded promptly to both myself and the buyer.

May 1, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your detailed and honest review.

We are delighted to hear that your property sold quickly and that the process ran smoothly through to completion. It is great to know that Emily supported you well throughout and kept communication clear and prompt for both yourself and the buyer.

We also appreciate your feedback regarding the initial stages, as this is always helpful for us to review and improve our service.

Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Miranda dealt with our house sale from…

Miranda dealt with our house sale from start to finish. She was absolutely amazing! Chasing enquiries and keeping us updated with progress was done with absolute commitment to us.
For any house sellers/buyers, I strongly recommend Miranda!

May 15, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Miranda supported you so well from start to finish and showed such commitment throughout your sale. Keeping you updated and chasing progress really does make all the difference.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Miranda.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

I've recently bought my first property…

I've recently bought my first property and the staff at RK were really good. I mainly dealt with Emily Dunbar and I must say she was very helpful and professional. I had a few questions along the way so I emailed Emily and she was very responsive and answered all my questions in a clear manner, All in all it was a positive experience.

May 1, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Emily supported you so well throughout your first property purchase. Buying your first home can bring lots of questions, so it is great to know she was responsive and able to provide clear and helpful answers along the way.

It is wonderful to hear you had such a positive experience, and we will be sure to pass your kind words on to Emily.

Wishing you lots of happiness in your new home.

Rated 5 out of 5 stars

Richard Kendall are the way to go

We had a tough sale and purchase due to buyer pulling out but Richard Kendall found us a new buyer and we ended up with our dream house. The communication and hard work from Karen Marijewko at the Wakefield office was amazing all the way through and she helped us make this happen. Can’t thank her enough. Definitely use Richard Kendall to sell your home.

May 19, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that, despite the challenges along the way, Karen was able to support you and help get everything back on track. Finding a new buyer and still securing your dream home is a fantastic outcome.

Clear communication and hard work make all the difference in situations like this, so it is lovely to know Karen was there for you throughout.

We will be sure to pass your kind words on to her.

Thank you again for choosing Richard Kendall and for your recommendation.

Rated 5 out of 5 stars

Excellent Service from RK

Excellent Service from RK listed our house with quality pictures, communications throughout and with a personal service from Emily Dunbar at the Wakefield branch , it took all the stress away from our sale. We did have minor issues but these were chase proactively every day with status given throughout.

I can't recommend RK enough and especially Emily who went above and beyond.

May 18, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your fantastic review.

We are delighted to hear that you were pleased with the marketing, communication and overall service throughout your sale. It is great to know that Emily supported you so well and helped take the stress out of the process.

Being proactive and keeping you updated, even when challenges arise, is exactly what we aim to provide, so it is lovely to know this made a difference.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Emily and the Wakefield team.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Great experience.

I have used Richard Kendall to help sell my property and the service I received from them, and in particular Elizabeth Cooke from the Wakefield branch was exceptional. Liz has excellent communication skills, regularly keeping me up to date every stage of the sale. I would highly recommend.

May 18, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that you received such exceptional service throughout your sale and that Elizabeth kept you fully informed every step of the way.

Clear and consistent communication is so important, so it is great to know this made a difference to your experience.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Liz. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

A great service. Highly recommended

We went with Richard Kendall as we had used them in the past. We did have a couple more quotes but they were more expensive. Our property consultant Emily Dunbar was brilliant. She was always available when we had questions. We were phoned and updated every week even if there was nothing to report, so we were never left wondering what was happening. She really did make it a very painless process. We would definitely recommend.

May 15, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and for choosing Richard Kendall again. We are delighted to hear that Emily supported you so well throughout your sale and kept you fully informed with regular updates. Even when there is little to report, that consistency really does make a difference. It is great to know she helped make the process feel smooth and painless for you.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Emily. Thank you again for your continued trust in Richard Kendall.

Rated 5 out of 5 stars

Elizabeth Cooke is a star

Elizabeth Cooke has been extremely helpful during the sale process.
Without her guidance and support sale of my house might not have happened at all.
Her professionalism, kindness and reliable advices have been outstanding and very much appreciated.
She went over and beyond in every aspect of her work.
Thank you Liz

May 18, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Elizabeth supported you so well throughout your sale and made such a difference to the outcome. Her professionalism, kindness and guidance are exactly what we aim to provide.

It is lovely to know she went above and beyond for you, and we will be sure to pass your kind words on to Liz.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Emily Dunbar, THANK YOU!

Richard Kendall were the estate agent of the property we were purchasing. We were dealing with Emily Dunbar and I cannot thank her enough for her patience and amazing service throughout such a stressful process. We will definitely be coming to Richard Kendall in the future.

May 18, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Emily supported you so well throughout your purchase and helped guide you through what can often be a stressful process. Her patience and dedication really do make a difference.

It is great to know you would choose Richard Kendall in the future, and we will be sure to pass your kind words on to Emily.

Wishing you lots of happiness in your new home.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Elizabeth Cooke and great support throughout.
Thank you

May 12, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear that Elizabeth provided fantastic customer service and supported you throughout. We will be sure to pass your lovely comments on to her. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

I have been dealing with Alice from the…

I have been dealing with Alice from the Horbury branch, she had been great from start to finish :) would highly recommend Richard Kendall😀

May 12, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Alice looked after you so well from start to finish and made the whole experience a positive one.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Alice and the Horbury team.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Elizabeth Cooke

My agent was Elizabeth Cooke

She was very helpful and always kept me up-to-date with the vendors’ affairs, every part of the process was explained clearly and concisely

I am very happy with the support I have received from Richard Kendall

May 8, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Elizabeth kept you fully updated throughout the process and explained everything clearly along the way.

It is wonderful to know you felt so well supported, and we will be sure to pass your kind words on to Elizabeth.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Richard Kendal

We took the decision to move estate agents and use Richard Kendal after our house listing had no viewings. We didn't regret the decision, Richard Kendal were professional from start to finish and our account manager Liz was fantastic!

Always at the other end of the phone with advice when we needed it and kept us informed right the way through with any updates. She also kept things moving along with all parties involved including solicitors so we didn't have to.

May 5, 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are delighted to hear that making the decision to move to Richard Kendall was the right one for you and that you were pleased with the service from start to finish. It is fantastic to hear that Liz supported you so well throughout the process. Being available with advice, keeping you updated and helping progress matters with all parties involved is exactly the level of service we aim to provide.

We are so pleased that Liz helped make the process feel smoother and less stressful for you. We will be sure to pass your lovely comments on to her.

Thank you again for choosing Richard Kendall and for placing your trust in us.

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