Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more
Company replied
We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more
Company replied
Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more
Company replied
Company details
Written by the company
We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.
Contact info
Northgate 66, WF1 3AP, Wakefield, United Kingdom
- 01924 291294
- mail@richardkendall.co.uk
- richardkendall.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Smooth House Sale
Joanne and Donna were fantastic — they ensured my house sale earlier this year went incredibly smoothly. I would happily recommend them.
May 1, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We are delighted to hear that Joanne and Donna helped make your house sale go so smoothly and provided such fantastic support throughout. Your recommendation means a great deal to us and we will be sure to pass your kind words on to them both. Thank you again for choosing Richard Kendall.
Excellent Service:We have been trying to sell out for two…
We have been trying to sell out for two years with a different estate agent. We made the decision to change to Richard Kendall’s a few months ago. Right from the start we had nothing but first class service. Especially from Elizabeth Cooke who was our designated contact. She is the most friendly, conscientious, professional person. Nothing was too much trouble for her.
We spoke several times a week with updates and I felt confident that she knew what she was doing.
I always felt like I was chatting with a friend.
I can also commend the rest of the team in the Wakefield office for their professionalism when and knowledge when Liz was not there.
We completed yesterday on our sale and our new property. I would highly recommend Richard Kendall’s for anyone thinking of buying or selling. Overall: Excellent
April 29, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful and heartfelt review.
We are absolutely delighted to hear that changing to Richard Kendall made such a positive difference to your moving experience after such a long journey trying to sell your home.
Elizabeth will be so pleased to hear your kind words. Building trust, keeping you regularly updated and making you feel fully supported throughout is exactly the service we aim to provide. It is especially lovely to hear that you felt you were speaking with a friend along the way.
We are also grateful for your kind comments about the wider Wakefield team and their professionalism and support throughout the process.
Congratulations on completing on both your sale and purchase yesterday. We wish you lots of happiness in your new home and truly appreciate your recommendation.
Bought our house 20yrs ago through…
Bought our house 20yrs ago through Richard Kendal. The whole experience was very positive. Right from putting in an offer, organising our mortgage and keeping us up to speed.
So we chose these guys when we went to sell the same property 20yrs later.
Tough market times but Karen Marijewko and the team kept those veiwings coming,
Even after the sale fell through Karen was on hand to get the property sold
Thank you Karen and the team for all your galant work.
April 24, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review and for placing your trust in Richard Kendall both when buying your home 20 years ago and now again for your sale.
We are delighted to hear that Karen and the team supported you so well throughout, especially during what sounds like a challenging market and after the initial sale fell through. Keeping the momentum going and continuing to secure viewings is so important.
Your continued support and loyalty truly mean a great deal to us, and we will be sure to pass your kind words on to Karen and the wider team.
Thank you again for choosing Richard Kendall and we wish you all the very best for the future.
A professional yet caring experience…
A professional yet caring experience from start to finish. Information and updates regarding the sale of the property were regularly shared. A stressful time made much less difficult due to expertise and effort made by the staff.
I would definitely recommend Richard Kendalls.
A huge thank you.
January 12, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review.
We are delighted to hear that you received such a professional and caring service throughout your sale. Keeping you regularly updated and helping make a stressful time feel more manageable is exactly what we aim to do.
Your recommendation means a great deal to us and we truly appreciate your kind words about the team’s expertise and support.
Thank you again for choosing Richard Kendall.
francesca was very helpful and kind as…
francesca was very helpful and kind as well
April 24, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you for taking the time to leave a rental review for Francesca in the rental department.
Customer Service and Renter Rights advice
I have attended as a private landlord, webinars and had conversations (with Matt) from the organisation on the upcoming renter rights act and the implications of it. I can only say their approach to offering support to people impacted by this legislation has been nothing short of faultless. I work as a Trainer delivering skills and content from customer services to sales and technical knowledge up and down the country to various organisations where the subject of customer service often comes up. My personal experiences across various organisations in various sectors is that customer service throughout the UK generally speaking is poor to say the least. However for an organisation to spend time sharing knowledge with people who may not be directly customer of theirs is wonderful to see and helps to restore your faith that there are decent companies out there, and I would have to say Richard Kendall's is one of those. I will certainly be using these guys as an example of what a shining light of excellent dedication to customers is. Thank you for the support and advice you have provided and if I lived closer to the areas you operate in, I would have no hesitation of using these guys. Their professionalism, approach and dedication to support their customers is what a lot of organisations could learn from, well done to all and please keep up the great work.
April 24, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your incredibly thoughtful and detailed review. We are truly grateful for your kind words, especially given your professional background in training and customer service. It means a great deal to know that our approach has made such a positive impression. We are passionate about supporting landlords through the changes brought in by the Renters’ Rights Act, and it is fantastic to hear that the webinars and conversations have been helpful, even beyond our immediate client base.
Your recognition of the time and effort our team puts into sharing knowledge and offering support is genuinely appreciated, and we will be sure to pass your comments on to Matt and the wider team.
Thank you again for your support and encouragement.
The service from Richard Kendall was brilliant
The service we received from Richard Kendall estate agents was brilliant. Elizabeth Cooke was amazing. We put the bungalow on the market and Elizabeth phoned and sent emails regularly which kept us up to date. Selling the bungalow was made easy . I would highly recommend Richard Kendall estate agents when buying or selling your property
April 21, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We are delighted to hear that Elizabeth supported you so well and kept you fully updated throughout the sale of your bungalow. Regular communication really does make the process feel much easier, so it is great to know this made a difference. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Elizabeth. Thank you again for choosing Richard Kendall.
Sold a BTL property using off market…
Sold a BTL property using off market process. Joe was very helpful and professional during the sale and kept us full up to date.
April 24, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review. We are delighted to hear that Joe supported you so well throughout your off-market sale and kept you fully informed at every stage. It is great to know you found the process smooth and professional. We will be sure to pass your kind words on to Joe. Thank you again for choosing Richard Kendall.
The process has been smooth sailing due…
The process has been smooth sailing due to the help and cooperation provided by Alice, she has been very helpful and polite through the full process of the journey. We really appreciate all the help
April 21, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review. We are delighted to hear that Alice helped make the process feel smooth and supported you so well throughout. Being helpful and approachable is exactly what we aim to provide. We will be sure to pass your lovely comments on to Alice. Thank you again for choosing Richard Kendall.
Alannah was super friendly
Alannah was super friendly and extremely helpful assisting us with our move into our new property, she was calm, methodical and really went that extra mile to sort out any niggles or bits and pieces. I couldn’t recommend highly enough, she is an absolute superstar!!!
April 20, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your fantastic review.
We are delighted to hear that Alannah supported you so well during your move and helped make everything run smoothly. Her calm and thorough approach, along with going the extra mile, is exactly what we aim to provide.
We will be sure to pass your kind words on to Alannah.
Your recommendation means a great deal to us, thank you again for choosing Richard Kendall and wishing you all the very best in your new home.
house purchase
Just purchased our new house with Richard Kendall and honestly Karen Marijewko has been fantastic from the start. Clear communication, brilliant help would 100% recommend
April 16, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well from the start and provided clear communication throughout your purchase. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen.
Wishing you lots of happiness in your new home.
Reply from Richard Kendall Estate Agent
Thank you for your kind review.
House sale and purchase
The service from day one and the initial valuation through to the sale was well managed by the Richard Kendall team with a special shout out to Leah! We could not recommend Richard Kendall enough and if you are looking for a full rounded service then look no further! Always keeping us up to date, chasing and pushing the sale to completion, thanks again to Leah for getting it over the line and all her hard work!
Lee and Nichola Secker
March 26, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review, Lee and Nichola.
We are delighted to hear that you received such a well managed service from the initial valuation right through to completion. Keeping you updated and pushing things forward is so important, so it is great to know this made a difference.
Leah will be so pleased to read your kind words, and we will be sure to pass them on to her.
Your recommendation really means a lot to us and we truly appreciate your support.
Wishing you both all the very best in your next chapter.
Great support and advocacy
We sold our house and also purchased a property through the Ossett Office of Richard Kendall.
Lucy was our case manager and was a great support. There were some stressful ups and downs but Lucy was the calm voice of reason throughout.
We would definitely recommend.
January 27, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review.
We are delighted to hear that Lucy supported you so well throughout both your sale and purchase. Moving home can come with its ups and downs, so it is wonderful to know she was a calm and steady support throughout.
Your recommendation means a great deal to us and we will be sure to pass your kind words on to Lucy and the Ossett team.
Wishing you every happiness in your new home.
Great company and staff
We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've dealt with issues, queries and sourcing reputable tradies. They've been invaluable in updating us on changes to legislation too.
Their staff in the Horbury branch go above and beyond to ensure that everything runs smoothly, which takes a huge weight off my mind.
April 10, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review and for your continued trust in Richard Kendall over the years.
We are delighted to hear that you have been so pleased with our proactive approach to managing your properties and that our updates on legislation have been helpful. Providing peace of mind for our landlords is exactly what we aim to do.
It is lovely to hear your kind words about the Horbury team, and we will be sure to pass your comments on to them.
Thank you again for your ongoing support.
I would like to say a huge thank you to Shireen
I would like to say a huge thank you to Shireen and the entire team at Richard Kendall Estate Agents for their outstanding support in helping me sell my house.
From the very beginning, Shireen was professional, approachable, and incredibly knowledgeable. She guided me through every step of the process with clear communication and genuine care, making what could have been a stressful experience feel smooth and manageable.
The whole team worked tirelessly behind the scenes, keeping me updated and ensuring everything progressed efficiently. Their dedication, attention to detail, and commitment to achieving the best outcome really stood out.
I truly appreciate all the hard work and support I received, and I wouldn’t hesitate to recommend Shireen and the Richard Kendall team to anyone looking to buy or sell a property.
Thank you again for everything!
April 1, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful and thoughtful review.
We are delighted to hear that Shireen and the team supported you so well throughout your sale and helped make the whole process feel smooth and manageable. Clear communication and genuine care are so important, so it is lovely to know this made a difference for you.
It is great to hear that the team kept everything progressing efficiently behind the scenes, and we truly appreciate your kind recognition of their hard work.
Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Shireen and the wider team.
Thank you again for choosing Richard Kendall.
Was looked after all the way through my…
Was looked after all the way through my purchase by Emily Dunbar from the Wakefield branch she helped me through the entire process nothing was too much trouble absolutely fantastic customer service I couldn't have managed without her
March 27, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review.
We are delighted to hear that Emily supported you so well throughout your purchase and made the whole process easier for you. Knowing that nothing felt too much trouble is exactly the level of service we aim to provide.
We will be sure to pass your kind words on to Emily and the Wakefield team.
Wishing you lots of happiness in your new home.
I cannot thank Karen Enough
I cannot thank Karen at the Wakefield branch enough for her incredible work on my recent move. From the moment my offer was accepted to the day I finally had the keys in my hand, the entire process took just over five weeks—a timeline I honestly didn't think was possible!
Moving house is notoriously stressful, but Karen made it feel seamless. Here are some of great aspects of our interactions:
Speed & Efficiency: To go from offer to completion in five weeks requires someone who is constantly on the ball, and Karen certainly was.
Proactive Communication: I was never left wondering what was happening. She kept me updated every step of the way and chased solicitors and third parties without me even having to ask.
Professionalism: She handled every minor hurdle with a calm, "can-do" attitude that really put my mind at ease.
She is an absolute credit to the Richard Kendall team
Bottom line: Five-star service all the way.
Thank you, Karen!
April 2, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your fantastic and detailed review.
We are delighted to hear that Karen supported you so well throughout your move and helped achieve such an impressive timescale. From offer to completion in just over five weeks is a great result, and it is wonderful to know her proactive approach made this possible.
Keeping you fully updated, chasing progress and handling everything with a calm and professional attitude is exactly the service we aim to provide, so it is lovely to hear this made the experience feel seamless for you.
Karen will be so pleased to read your kind words, and we will be sure to pass them on to her.
Thank you again for choosing Richard Kendall and we wish you all the very best in your new home.
Would highly recommend Emily and the Wakefield office!
Would highly recommend Richard Kendall Estate Agents to anyone thinking of selling their property. From the initial valuation to completion everything was handled with professionalism and ease. Thanks in particular to Emily Dunbar at the Wakefield office for all her help and guidance along the way for a first-time seller! No question was too much for her, she maintained regular contact throughout the process to keep me updated, and was always available via phone and email.
The friendly and helpful team made selling as stress-free as possible.
March 27, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review.
We are delighted to hear that your sale was handled smoothly from the initial valuation through to completion, and that the process felt as stress-free as possible.
It is great to know that Emily supported you so well as a first-time seller, keeping you updated and always being available to answer any questions.
We will be sure to pass your kind words on to Emily and the Wakefield team.
Your recommendation means a great deal to us, and we truly appreciate your feedback.
Staff are so helpful
Staff are so helpful. Alice in particular could not do enough to help with everything and was always available to answer any questions
April 1, 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review.
We are delighted to hear that you found the team so helpful and that Alice went above and beyond to support you. Being available and ready to help with any questions is exactly what we aim to provide.
We will be sure to pass your lovely comments on to Alice.
Thank you again for choosing Richard Kendall.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.