Wish I’d read these reviews before I purchased. Ordered NeeDoh advent calendars being advertised on instagram. Looked genuine but what I’ve received are fakes. I’m contacting them about return and... See more
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What a disgrace- I bought Dysokids toy vacuum cleaners (£63) and they displayed the trademark ( tm) sign on the advert so I thought they were genuine Dyson products ( that I can get cheaper on the Dys... See more
I would strongly advise against using Richmond rose. Placed an order on 31st January and it arrived 6th March. I emailed them several times and was just told it was on its way. No explanation, no ap... See more
Things went better than expected. I was fearful having read the reviews here but my goods were delivered intact and were exactly as I expected. My three star rating is purely because of the time it t... See more
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Absolute crooks
Absolute crooks. I sent a query to cancel immediately which they claim I didn’t send within 9 hrs. Also they quoted 5-7 days which is false. Tracking information may as well not exist as doesn’t make any sense. They should be transparent that the items are coming from China. Clearly won’t be receiving before Christmas and they should make that clear when placing the order. Worst online company I’ve ever encountered.
Complete scam
I ordered this at the beginning of December and paid for guaranteed delivery in a week assuming that would be enough to get it here for Christmas but apparently not. Have emailed to ask about it and received no reply. Feels pretty off to take money for a service you can’t provide. Wish I’d read these reviews firsts clearly it isn’t coming and looks like it will be useless when it does - what an absolute scam.
AVOID
Despite appearing to be a U.K. company, and promising Royal Mail express shipping in 4/6 days, the item has still not arrived 13 days later, and will not be here in time for Christmas. I now realise this is a Chinese company.
AVOID AVOID AVOID!!
Slow delivery,damaged packing and no hope of refund
Long delay to receive goods in damaged packaging so unsuitable for gifting. Refund declined unless pay for return to China.
Please avoid this company!
Items arrived damaged and now they will…
Items arrived damaged and now they will only offer a refund if a return products to China!! What a joke! The cost to return will be almost as much as the items. A complete scam! Avoid!
Picked up 2 microscopes for my…
Picked up 2 microscopes for my grandchildren, arrived promptly, and the kids absolutely love it! Thanks
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