Jake was a really kind and helpful person and gave us plenty of information all throughout the process. He went out of his way to get the car ready in under 24 hours
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See what reviewers are saying
Thank you Richmond motors Bognor (MG) for your outstanding customer service. Ned Cox was our salesman who was extremely knowledgeable having only been with the company 3 months. I would also like t... See more
Company replied
We dealt mainly with Sophia in the dealership, Sophia was informative, helpful, bubbly and ensured every detail was correct and taken care of from start to finish. We will be back in the future for an... See more
Company replied
Really efficient and excellent customer service. Sophia was very helpful and enthusiastic. The whole purchase process was really easy. Literally drove away in a brand new car within a week of test dr... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom
- 01243 212 780
4.3
Excellent
29 reviews
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The whole purchase was completed…22 Apr 2026
The whole purchase was completed without any problems. No stress or worries. Great customer service from all the staff involved.
April 25, 2026
Reply from Richmond Motor Group - Chery Bognor Regis
We're happy to hear that your purchase was smooth and worry-free. It's great to know our team provided excellent customer service. Thank you for your positive feedback!
Louie was very helpful and informative…
Louie was very helpful and informative and made the whole process really easy. Kept us informed from start to finish and was really helpful.
Thanks so much
April 18, 2026
Reply from Richmond Motor Group - Chery Bognor Regis
We're happy to hear that our service was informative and helpful! We appreciate your positive feedback and are glad we made the process easy. Thanks so much!
Dealt with efficiently and quickly.
March 29, 2026
Reply from Richmond Motor Group - Chery Bognor Regis
We are happy to hear that your issue was resolved efficiently and quickly. Thank you for your feedback!
Thanks again to Brooke
Really excellent service from the whole team here. A very gentle sell. Brooke was very helpful and gave me all the info I needed to get the right car. A big thank you once again!
March 23, 2026
Reply from Richmond Motor Group - Chery Bognor Regis
We appreciate your fantastic review! We are so glad that you received excellent service from our team and that you found the information helpful in choosing the right car. Thank you!
Sophia at the Bognor branch
Sophia at the Bognor branch was very helpful and professional. Thank you very much.
March 28, 2026
Unprompted review
Reply from Richmond Motor Group - Chery Bognor Regis
We appreciate you taking the time to share your positive experience. We're so glad to hear that you found our service helpful and professional.
Thank you Richmond motors Bognor (MG)…
Thank you Richmond motors Bognor (MG) for your outstanding customer service.
Ned Cox was our salesman who was extremely knowledgeable having only been with the company 3 months.
I would also like to thank Joshua for his support aswell. At no times were you pushed into a purchase, you were listened too then advised. We will be highly recommend you to others.
March 24, 2026
Reply from Richmond Motor Group - Chery Bognor Regis
We appreciate your kind words regarding the great customer service you experienced. It's wonderful to hear that our team was so helpful and knowledgeable. We're glad you felt supported and will gladly pass on your compliments.
Reply from Richmond Motor Group - Chery Bognor Regis
We're happy to hear that you had a good experience! We appreciate you mentioning Finley.
We had a fantastic experience at…
We had a fantastic experience at Richmond MG Bognor. We delt with Ned and he was brilliant at listening and understanding our needs and requirements with what we wanted in our new car. We’re very pleased with our new MG. Thanks Ned
March 16, 2026
Reply from Richmond Motor Group - Chery Bognor Regis
We're happy you had a fantastic experience at Richmond MG Bognor. It's great to hear that Ned listened and understood your needs, and that you are pleased with your new MG.
It's over three months since I reported the fault
This is my 2nd very negative review of Richmond Motors Bognor. They repaired a fault in early December 2025 and returned my car. But when the vehicle was returned the phone APP would not work or connect to the car. Eventually after a few emails, Richmond Motors Bognor collected my car to attemp to fix the problem on 22 January 2026. They could not fix the issue and advised that they needed advice from Genesis in Korea. I contacted them on 20 February to ask for an update and sent another email on 27 February. I got a reply on 3 March advising that they need the car back and woud arrange for a loan car. Now another week later I have again contacted them asking for an update with no reply. So it's now over three months since I first contacted Richmond Motors Bognor to advise them of the fault and I am still waiting - just NOT GOOD ENOUGH !!!!
March 14, 2026
Unprompted review
Reply from Richmond Motor Group - Chery Bognor Regis
Hi John,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
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