Richmond Motor Group - Hyundai Bognor Regis Reviews 

524
TrustScore 5 out of 5

4.8

Hyundai Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


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Rated 5 out of 5 stars

Richmond Hyundai Bognor Regis have been absolutely exceptional from the start of my Motability journey to handover and pick up of my new vehicle. Maz Miah is just brilliant, knowledgeable and caring.... See more

Company replied

Rated 5 out of 5 stars

Very supportive and helpful. Made the whole buying process very easy. From the test drive to the day of collection nothing was to much bother. Would highly recommend Richmond Hyundai. Excellent s... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience at Hyundai Bognor Regis! I recently bought a car here and dealt with Maz Miah, who was absolutely brilliant and highly attentive. He answered all my questions and made sure the ca... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent service from Maz from the time I walked in the door. Made to feel comfortable as a woman buying a car and very approachable/knowledgeable. Communication was excellent and... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Hyundai Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom

  • 01243 583 185

4.8

Excellent

TrustScore 5 out of 5

524 reviews

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4.8

All reviews

(524)

1,587 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad Experience Following Sale

Purchased a car nearly 12 months ago, it only came with one key. We were promised a spare would be sent out to us. A few months went by and we hadn’t heard anything so chased up via a phone and was told they are done in batches so can take a while but don’t worry we will be getting one. Fast forward several months and still no spare key despite numerous phone calls, email & live chat - promises of a call back never materialise and I’m starting to think we will never get the key as promised. Unfortunately it seems as soon as the sale goes through and form of after care goes out the window.

June 1, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Dear Josh, we're sorry to see you're not completely satisfied with your experience. Could you please confirm the registration number of the vehicle, your full name and contact details to customerservice@richmondmotorgroup.com and a member of the team will investigate further? Thank you.

Rated 5 out of 5 stars

A great experience, how car buying should be!

From just popping in to the Bognor Regis showroom, with a general enquiry, to driving my new car away yesterday has been a very positive experience. The whole showroom, staff and cars reflect the attention to detail that makes it a very positive experience. We were taken through the process by Louis who was very genuine, and he made sure that we test drove the best model for us. He had a very easy manner, so we understood the system and were confident to proceed. I can't recommend them highly enough. The Inster car we purchased is fantastic, I would encourage anyone with an interest to go there.

August 8, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Susan, we're happy to hear about your positive experience at the Richmond Hyundai Bognor Regis showroom. We appreciate your recognition of the attention to detail that goes into everything our team does! We're pleased to know you love your new Hyundai INSTER!

Rated 5 out of 5 stars

Sarah was great to deal with

Sarah was great to deal with,
She made the whole experience easy
from the choosing of the vehicle to explaining how everyone worked in the
new one. I would highly recommend dealing with the Richmond Group,
and Sarah is a great asset to the company.

August 1, 2025
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Allen, we appreciate your recommendation and are glad that Sarah provided excellent assistance in choosing your vehicle and explaining its features. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service from Maz. 100% professional

August 4, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Good morning, thank you for your lovely feedback!

Rated 5 out of 5 stars

Great car buying experience

Adam was super helpful the whole way through. He kept me updated, explained everything clearly, and made the process really smooth. No pressure, just honest and friendly service. Definitely recommend!

July 26, 2025
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Lydia, thank you for your amazing comments! We're delighted to learn of your high praise for the team at Richmond Hyundai Bognor Regis!

Rated 5 out of 5 stars

Really helpful

Really helpful and patient. Explained everything clearly. Highly recommend

July 25, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Good afternoon, thank you very much for the positive feedback!

Rated 5 out of 5 stars

Great buying experience

We experienced a particularly pleasant buying experience from Richmond Motor Group Bognor. Maz in sales looked after us throughout and was most knowledgeable and friendly throughout.

July 25, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi John, thank you so much for your positive review! We're delighted to learn of your high praise!

Rated 5 out of 5 stars

Enjoyable buying experience

Enjoyable buying experience, everything explained, very helpful staff

July 21, 2025
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Good afternoon Mr Robbins, thank you for your kind review!

Rated 5 out of 5 stars

Just bought a car from Richmond…

Just bought a car from Richmond Hyundai, everything was made very easy, no pushy sales people and everyone was very helpful. Would highly recommend.

July 15, 2025
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Emma, thank you for your kind words!

Rated 5 out of 5 stars

Been with Maz at Hyundai Bognor Regis…

Been with Maz at Hyundai Bognor Regis and found him to be the most helpful, cheerful Sales Executive we have had the pleasure of dealing with.
He has great knowledge of the products he is selling and liases well with his Manager if he requires any further information for the customer.
My Wife has purchased a new Hyundai i10 and it has been seamless from start to finish.
5 stars for Maz who deserves a well earned pay increase.

July 9, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Good afternoon Richard,
We're happy to hear that your experience was seamless and that you found our sales executive to be helpful and knowledgeable. We appreciate you taking the time to share your positive feedback.
Kind regards,
Cameron

Rated 5 out of 5 stars

We could not fault the level of…

We could not fault the level of customer service awarded by the team at Richmond Bognor Regis.

June 28, 2025
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Paul

We're happy to hear that you were pleased with the high level of customer service provided by the team at Richmond Bognor Regis. We appreciate your feedback!

Kind regards,
Mae

Rated 5 out of 5 stars

Staff were helpful

Staff were helpful, friendly and polite. Also, I drove down from London, because they have the best prices by far.

June 19, 2025
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're so happy to hear that our staff were helpful and polite! We're also glad that you found our prices to be the best, even driving from London. Thanks for the feedback! Kind regards, Cameron

Rated 5 out of 5 stars

Maz at Hyundai Bognor was exceptional!

Maz at Hyundai Bognor was exceptional!
Such a polite guy very helpful .
We as a family looked at several car dealerships all there competitors and Maz was one of the main reasons we went with Hyundai
. He help my parents through a mobility car purchase, so patient and helpful .
Thanks .

July 4, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're happy to hear that your family's experience was exceptional. We appreciate your positive feedback regarding the assistance you received during the mobility car purchase. It's great to know that the team member's politeness and helpfulness were key to your decision. Thank you. Kind regards, Cameron

Rated 5 out of 5 stars

My elderly in-laws brought a mobility…

My elderly in-laws brought a mobility car from Hyundai and from start to finish they dealt with Maz Miah who was very patient and made sure they understood everything..Customer service was excellent 👍

July 4, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

We're happy your in-laws had a positive experience purchasing a mobility car. We appreciate that Maz was patient and ensured they understood everything. Thank you for your excellent feedback! Kind regards, Cameron

Rated 5 out of 5 stars

Looking for a car suitable for my needs.

After looking around for a car that was suitable for my needs, Maz was extremely helpful, went through every with me to find the perfect car.

July 1, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Michaela,

We're happy to hear that we could assist you in finding the ideal car to meet your needs. We appreciate you taking the time to share your positive experience with us.

Kind regards,
Mae

Rated 5 out of 5 stars

Very efficient

Very efficient, helpful service with a personal touch from Maz!
We live in London and chose Bognor due to our previous experience with him and haven’t been disappointed this time!

June 28, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Danielle

We're happy to hear that you received efficient and helpful service! We appreciate you choosing us again and are so glad that your experience was positive. Thank you for your kind feedback.

Kind regards,
Mae

Rated 5 out of 5 stars

Richmond Hyundai Bognor

We’ve found Richmond Hyundai dealership in Bognor really helpful and easy to use. The whole process has been fast, simple and pleasant, mainly down to Maz and his great customer service skills. He took all our requirements and found us a car that matched our budget and colour choices etc and set us up with a test drive. They’ve got a great computer system that stores everything and the whole process has been great. Super happy to be picking up the new car today!

June 26, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Rosie

We're happy to hear that your experience was fast, simple, and pleasant. It's great to know that our team member's customer service and our systems met your needs so well. Thank you for sharing your positive feedback; we appreciate it!

Kind regards,
Mae

Rated 5 out of 5 stars

Sharper Pencil Needed

I visited Richmond MG Bognor and test drove an MG EV4. The sales person was Sarah and she did a good job - I would have bought the car from them but found that I could get a significantly cheaper monthly lease by dealing directly with a lease company. MG and Richmond need to get together and work out how they can offer sharper lease deals. I will take my new EV4 to Richmond for service each year and hopefully that will compensate them for Sarah's wasted time and the miles I put on their demo car.

June 20, 2025
Unprompted review
Richmond Motor Group - Hyundai Bognor Regis logo

Reply from Richmond Motor Group - Hyundai Bognor Regis

Hi Vince

We appreciate your positive feedback regarding your test drive experience. We're happy to hear that the sales person did a good job. We'll take your comments on lease deal competitiveness on board, and we look forward to seeing you for your EV4's servicing.

Kind regards,
Mae

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