I recently purchased a car and had the pleasure of dealing with a young salesman Dylan who had only been with the company for one month. Despite being new, his knowledge was impressive. If there was e... See more
Company replied
Location
Switch locationMG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Marius Mockus the sales person was not at all pushy, he gave me good advise when deciding how to pay for the vehicle. He helped me with the paperwork regarding transfer of ownership and taxation. H... See more
Company replied
We had a very warm welcome by a polite sales person called Marius Mockus who was not over powering and dealt with my son new motorbility vehicle and explained everything to my son about his new car .... See more
Company replied
Kelly was very good but the overall experience could have been better. Failures with the email system resulted in essential information (eg new car reg number etc) not getting to me. Kelly picked me u... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom
- 01483 668 303
4.8
Excellent
359 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kelly Faith was absolutely brilliant in…
Kelly Faith was absolutely brilliant in dealing with the purchase of our new car. Very calm, efficient and helpful. This approach was greatly appreciated. Thank you.
May 3, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Cathy, we're so glad to hear that you had a positive experience with Kelly Faith. It sounds like she went above and beyond to make your car purchase smooth and enjoyable. We appreciate your kind words and will share your feedback with her. Kind regards, Cameron
Marius Mockus at Richmond MG
I have just arrived home after picking up my new MG HS SE. A big thank you to Marius Mockus and the team at MG. They did not miss a beat with getting the car and going through everything with me. It has been the smoothest procedure I have had in my years on the motability scheme. Thanks to one and all. The new HS is as nice as the online reviews and other owners have stated.
April 29, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Victor. We are thrilled to hear about your positive experience with our team. It's wonderful to know that Marius and the team provided you with such a smooth and enjoyable experience. We strive to make the car buying process as seamless as possible, especially for customers on the Motability scheme. We're delighted that you're happy with your new MG HS SE and that it lives up to your expectations. Thank you for sharing your feedback; it's truly appreciated. Many thanks, Laurence
MG ZS Salesman James
James was great. Very helpful. Unfortunately the service department did not order the car mats in time for collection. The valet department really needs to pay attention to bringing the vehicle up to scratch for handover and not just give a quick ‘spit and lick’. Very disappointing!
April 24, 2025
Reply from Richmond Motor Group - MG Guildford
We appreciate your feedback and are glad you had a positive experience with James. We understand your disappointment regarding the car mats and the vehicle's condition upon collection. We value your feedback and will use it to improve our service. We strive to ensure all our customers have a positive experience and will address these concerns with our service and valet teams.
Thank You Charlie
Thank you Charlie for making us feel welcomed. Your patience was not unnoticed. Thank you for all your help & knowledge. What a great character & team member you are to the team at MG Richmond Guildford.
April 25, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Sophie, we are so happy to hear that you had a positive experience. We strive to provide excellent customer service and we are thrilled that you felt welcomed and appreciated. We will be sure to pass along your kind words to Charlie. Kind regards, Cameron
Solid experience with James
Solid experience with James. Made it very easy to come to a great deal.
April 17, 2025
Reply from Richmond Motor Group - MG Guildford
Good afternoon Del, we appreciate your kind words about your experience. We're glad you found James to be helpful and that you were able to reach a satisfactory agreement. Kind regards, Cameron
Charlie the Sales guy was great
Charlie the Sales guy was great. Very knowledgeable and welcoming
April 11, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Veronica, we're thrilled to hear you had a positive experience with our sales team. We strive to provide excellent customer service and appreciate your kind words about Charlie's expertise and welcoming demeanor. Kind regards, Cameron
CUSTOMER SERVICE- MG RICHMOND
Kelly's approach to business is friendly but professional. She's knowledgeable and is always willing and able to make the customer's experience a memorable one. She's kind, patient and supportive; meeting targets with accurate information. She's an asset to any employer. Keep it up, Kelly! Keep reaching for excellence!! My new EV drives comfortably!.
April 10, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Gregor, we are so glad to hear about your positive experience. We strive to provide our customers with the best possible service, and we are thrilled that you found Kelly to be so helpful and knowledgeable. We appreciate your kind words and will share your feedback with Kelly. We are also delighted to hear that you are enjoying your new EV. Kind regards, Cameron
A positive experience
I had a positive experience purchasing a vehicle from MG Motors in Richmond Guilford, where Kelly Faith was friendly, attentive and patient.The process was smooth and efficient, making my car-buying journey enjoyable.
Thank you so much Kelly for your assistance and amazing customer service..
April 6, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Kelinda, thank you for your kind words! We are delighted to hear that you had such a positive experience purchasing your vehicle. We appreciate your feedback and are thrilled that you found our team member to be friendly, attentive, and patient. We strive to make the car-buying process enjoyable for our customers, and we are glad that we were able to achieve that for you. Kind regards, Cameron
I came to view a vehicle in showroom…
I came to view a vehicle in showroom was attended by Kelly absolutely excellent who showed me around the car etc.
very happy lovely salesperson
Fully recommend Kelly
March 28, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Jeremy. We're thrilled to hear you had such a positive experience with Kelly! It's wonderful to know that our team members are making a great impression. We appreciate your kind words and will be sure to pass your feedback along to Kelly. Many thanks, Laurence.
Marius mockus richmond motets gulildford
Marius was very helpful and kind in the process of ordering my new car
March 31, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning John, we appreciate your kind words about Marius. We're delighted to hear that he provided you with a positive experience during your car purchase. Kind regards, Cameron
Marius in particular was great
Marius in particular was great
Very quick responses and a lot of willingness to do business and go the extra mile to find the best deal
March 29, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're so glad to hear you had a positive experience! We strive to provide excellent service, and it's wonderful to know that was able to go above and beyond to meet your needs. We appreciate your kind words and will share your feedback with the team.
Kelly has been amazing through the…
Kelly has been amazing through the whole process and made the financing my MG easy and smooth experience.
March 26, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Oliver, we're thrilled to hear about your positive experience! It's wonderful to know that Kelly provided such exceptional service and made your financing process smooth and easy. We appreciate your kind words and will share your feedback with Kelly. Kind regards, Cameron
Very pleased customer
Hi my name is miss taylor I would just like to say that I am again very pleased with the customer service I have recieved from mg motors Guilford.my assistant was a mr Marius Mockus and was most helpful in all aspects of showing me and discussing my vehicle needs. Explaining everything to detail and helping with paperwork ect thankyou. Excellent service.
March 22, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your kind review. We're delighted to hear that you were pleased with the customer service you received at our dealership. It's wonderful to know that you found our team member helpful and knowledgeable, and that they were able to assist you with your vehicle needs. We appreciate your feedback and hope you enjoy your new vehicle. Kind regards, Cameron
I have just purchased HS Hybrid
I have just purchased HS Hybrid, my sales lady was Kelly, she was extremely helpful and knowledgeable. My Finance Advisor was Warren, he managed to get me an amazing deal for my new car, I am extremely one happy girl today!!!
March 22, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Claire, thank you for your wonderful review! We're so happy to hear you had such a positive experience with our team. It's fantastic that you found Kelly and Warren so helpful and knowledgeable. We're proud to have a team that goes the extra mile to ensure our customers feel supported. We appreciate your feedback and will share your compliments with our team. Kind regards, Cameron
Had the most loveliest lady Kelly faith…
Had the most loveliest lady Kelly faith was super helpful through the purchase of my new car! Good communication and help thought out all thank you!
March 21, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Lance, we're so happy to hear about your positive experience! It's wonderful to know that you received such great service from our team member. We strive to provide our customers with a smooth and enjoyable car buying experience, and it's rewarding to hear that we succeeded in your case. Kind regards, Cameron
Excellent service
Friendly service, covered all specs to do with the car and the contract. Owing to a misunderstanding on my part, I still owed part of the deposit which I mistakenkly thought had been discounted as a goodwill service. Kelly spoke to her management team about this and the goodwill gesture was honoured - thank you Kelly! The aftercare servicing package is also great 👍
March 18, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We appreciate your kind words about our service and the team's efforts to ensure your satisfaction. We're glad to hear you found the process clear and that Kelly was able to assist you with your query. We strive to provide excellent customer service and are pleased that you found our aftercare servicing package beneficial. Kind regards, Cameron
Kelly was excellent from start to…
Kelly was excellent from start to finish. Fantastic service and made the whole process so simple. 109% recommend
March 18, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your kind words! We're thrilled to hear you had a positive experience. We strive to provide excellent service to all our customers. We appreciate your recommendation and are glad you found the process simple.
Friendly environment
My daughter came in chose a car helpful throughout the whole process
March 11, 2025
Reply from Richmond Motor Group - MG Guildford
Good afternoon Steve, we're so happy to hear about your positive experience! It's wonderful to know that our team was able to provide helpful support throughout the car selection process. We appreciate your kind words and hope you enjoy your new car. Kind regards, Cameron
Great customer service
Great customer service, listening to customers needs.Kelly from Guildford branch was amazing very helpful and understandable.Thank you very much we love the car.😊
February 28, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Agnieszka, thank you for your kind words and 5-star rating! We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and are delighted you love your new car. We strive to provide excellent service and are glad you found our team helpful and understanding. Kind regards, Cameron
Informed friendly professional sales person…
Welcomed and guided professionally around the range of vehicles on show. Very helpful on completing required documentation. Always on hand for questions and providing quick responses. Friendly manner, nothing too much trouble.
March 1, 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Philip, thank you for your kind words! We're so happy to hear you had a positive experience. We strive to provide exceptional customer service, and it's wonderful to know we were able to assist you with your needs. We appreciate you taking the time to share your feedback. Kind regards, Cameron
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.