Richmond Motor Group - MG Portsmouth Reviews 

Sundeep was very helpful, took his time to help us. Very informative about the car.

After a "difficult " experience with a previous purchase, Sarah has more than made up for it with her friendliness, expertise, and professional manner.
She has made the purchase of my new car an enjoyable experience.... thank you

Bought a car in less than 5 days. Michael Faulkner was informative, helpful and fast! All through the process he was attentive but not pushy.
Very impressed.
MG Richmond, Portsmouth!

Extremely disappointed – repeated lies, inconsistencies and attempted rip-off
Review:
I bought a Genesis GV80 from Richmond Motor Group expecting the “premium customer service” the brand promises. What I experienced was the complete opposite.
From the very first inspection (19 March) there were multiple serious inconsistencies:

Oil level was reported as over maximum and advised to be drained. It remained overfilled for weeks despite multiple visits and checks.
Front brake pads were recorded at 6.00 mm (OK) during the MOT, then suddenly 4.00 mm with new disc pitting just days later while the car was in their care.
A nail appeared in the rear tyre in a non-repairable shoulder position after AA recovery. The dealer initially confirmed the nail was not present on 19 March, but later claimed it had “been there for some time” and tried to charge me £264 (after quoting the full price of £323.99). They even told me the tyre was replaced on 30 March — yet the Genesis vehicle activity report shows the car was not started or driven at all that day.

Communication was extremely poor. Emails were ignored for days, reports were quietly edited after I complained, and they repeatedly quoted only part of my messages to justify charging me.
Even after Genesis UK got involved, the level of service remained unacceptable. I was left with a small courtesy car during half-term with young children while they dragged their feet for weeks.
We specifically chose Genesis over Volvo because of the warranty and promised customer service. After this experience we deeply regret that decision.
I would never recommend Richmond Motor Group (Portsmouth). Avoid them if you value honesty and basic competence.

Dan was very helpful and knowledgeable, would thoroughly recommend Richmond Portsmouth

Amazing experience at MG. Dan was super helpful in working through the steps of getting my new car. Would 100% recommend

The process was very easy. No pressure by Perry the salesman. All nice n smooth driving as to say.

Dan was very kind a professional even with all my questions very fast on the turn over

Perry was very good, looked after us well worked out a good deal and kept us in the loop on delivery, much better experience than we’ve had in the past.

Sarah was really helpful! Very friendly and open about the car we were looking for. She made the experience quick (especially with 2 kids) and then took me out on a test drive. I’ve never driven manual before so she gave me an impromptu driving lesson!

Sarah was really helpful throughout the whole process of buying my new car. Communication was excellent from start to finish, and she was always proactive in finding answers to any questions I had. She made everything smooth and stress-free—highly recommend!

Sarah was very friendly and efficient really good and we look forward to our new car
Would happily deal with Sarah again

Sundeep was very polite, friendly and professional. Our time with Richmond MG was great.

The best customer service. I am very happy with Daniel Tate service.

I was relieved to receive a call informing me the body work on my offside rear door was complete, on time, and it was ready for collection. A few minutes later I received another call telling me it was not ready as they had just opened the parcel from MG and they had sent the wrong door. It would take two days before they received the correct door and, in the meantime, they would refit the damaged door so I could collect the car as arranged as I needed it over the weekend. Imagine my relief when, on arrival, I was told that they had in fact completed the repair, all that was needed was the trim on the bottom of the door and they were able to get that from the Guildford Branch. Despite this comms problem I give 5 stars for recovery from what could have been an awkward situation and for completion of work to a high standard and on time.

Daniel Tate was very helpful and polite, excellent service from the start of ordering a car to pick up

Efficient and brilliant service from Sarah!

Sarah was amazing throughout the entire process advised me on the correct car for me, helped explain best price and allowed me to make my best choice for the greatest car I could get

It's the customer service in all was on point.the sales representatives were very polite and welcoming and exercised alot of patience.

Knowledgable, friendly and professional salesperson.