From the start to the end great experience. We only went to look around without thought to buy new car. Ended up buying new one. Daniel was extremely helpful and made everything feel understandable an... See more
Company replied
Location
Switch locationMG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB
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See what reviewers are saying
I was looking for a second hand Suzuki Swift (they are fabulous little cars!), with an idea of what I was prepared to pay. Jag found me the car I wanted at a price I could afford. He didn't try to... See more
Company replied
We had thr best experience buy our mg from Richmond motor group portsmouth, sandeep our salesman was so warm a d friendly when we arrived and made us feel at ease. When my wife and I arrived at thw s... See more
Company replied
Daniel Tate was very helpful from first visit, explained whole process clearly. Very polite and friendly throughout. Made whole thing stress free by keeping us informed every step.Dan came across as a... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom
- 02392 288 260
4.6
Excellent
522 reviews
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Very efficient and pleasant service
Very efficient and pleasant service. Everything explained well with payment options etc.
July 29, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Thank you so much for your 5-star review and rating, Karen!
Perry Ingles provided excellent sales…
Perry Ingles provided excellent sales service
July 25, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Shelley, thank you for taking the time out of your busy day to rate and review us!
5 Stars – Excellent Service and Great Experience!
We recently purchased our new car from Richmond Motor Group and we couldn’t be happier with the experience! From start to finish, everything was smooth, professional, and friendly. A special thank you to Dan, who went above and beyond to make sure we found the right vehicle for our needs.
Dan was knowledgeable, patient, and never pushy—he answered all our questions clearly and made the entire process stress-free. The car was in fantastic condition, exactly as described, and we felt confident and supported every step of the way.
If you're looking for a trustworthy dealership with outstanding customer service, we highly recommend Richmond Motor Group. Thanks again to Dan and the team—we absolutely love our new car!
July 23, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Emma, thank you so much for your thoughtful review! We're glad to know you love your new car, and wish you many happy miles ahead!
Great service
Great service. Fast and efficient. Natalia has been amazing.
July 21, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Anthony, thank you for your 5-star rating and review!
Reply from Richmond Motor Group - MG Portsmouth
Hi Tim, thanks for the five-star review!
All the staff were kind and helpful…
All the staff were kind and helpful from the lady in the coffee shop to the lovely sales lady Natalia we are a older couple and she went out of her way to find us the right car at the right price she gave us a couple of cars to test drive so we could decide what model was best for us
A big thank you to Natalia for her kindness and patience
We now have a great automatic MG3 which is the right car for us
July 6, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Angela, it's great to know you found the perfect vehicle that suits your needs. Thank you so much for choosing us. On behalf of Natalia and the rest of the team here at Richmond MG in Portsmouth, enjoy the ride!
Shocking Customer Service !!!!
Booked my MG Zs car in at Farlington Branch to have my car looked at because the air con just switches off the minute you turn it up from setting 1, also my radio is forever disconnecting so can’t listen to no music in the car, it always says something is wrong with the battery (baring in mind I had a new battery a year ago from Richmond MG which cost me £244.88) I paid £306.00 to get this all sorted to then drive away…. two days later the Air Con doesn’t work, Radio doesn’t work and battery light flickers when I starts my engine up, I phone them straight up and the earliest they can get me in is the 4th September!! Baring in mind they only had it two days ago and I have paid for something that isn’t fixed! This is shocking Customer Service it does my head in, all you can get to speak to is a receptionist that doesn’t want to help you ask for the Manager and they can’t give him to you well I’m sorry what’s the point in having a manger if they don’t speak to customers!
June 26, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Good morning,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your recent experience with us.
We completely understand your frustration, especially after spending a considerable amount on repairs that appear to remain unresolved. This certainly isn’t the level of service we aim to deliver, and we’d like to get this looked into as a matter of urgency.
Please email our Customer Service Team directly at customerservice@richmondmotorgroup.com with your full name, registration number, and any relevant details so we can escalate this and ensure the right team picks it up promptly.
We sincerely apologise for the inconvenience caused so far and would like the opportunity to put things right for you.
Kind regards,
Cameron
Michael Faulkner was really good and…
Michael Faulkner was really good and attentive. Nothing was too much trouble for him
July 12, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Rosie, We're happy to hear that you had such a positive experience. Thank you for your feedback!
Excellent service at Richmond MG…
Excellent service at Richmond MG Farlington very helpful and friendly staff including Natalia Karolewska, who has gone above and beyond to get me the deal I wanted and Daniel Tate, who’s professionalism with the car handover was exemplary. All round a great experience I am extremely happy with my purchase.
July 10, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Good afternoon Martyn,
We're happy to hear you received excellent service and found our staff helpful and friendly. We appreciate you mentioning our team members who went above and beyond to ensure you got the deal you wanted and had a professional car handover. We're glad you are extremely happy with your purchase.
Kind regards, Cameron
Great service
Perry helped us get the right vehicle at the right price for us and gave great customer service
July 4, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to hear that we provided excellent customer service and helped you find the perfect vehicle at the right price. Thank you for your positive feedback! Kind regards, Cameron
Perfect purchase and very kind staff
Perfect purchase and very kind staff
July 4, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy you had a perfect purchase and found our staff kind. Thank you for your positive feedback; it means a lot to us. Kind regards, Cameron
Richmond MG, Portsmouth
It was an excellent assistance from Perry at Richmond Cars Ltd throughout the whole process.
July 3, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to hear that you received excellent assistance throughout the entire process. Thank you for sharing your positive experience with us! Kind regards, Cameron
I was very skeptical about purchasing a…
I was very skeptical about purchasing a new car as I have extremely sentimental & the idea of parting was my vehicle gave me a lot of anxiety. Michael put my mind at ease, answered all my questions & made the whole experience very calm. Very good service.
July 2, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to hear that your new car purchase was a calm and positive experience. It means a lot to us that we could ease your anxieties about parting with your previous vehicle. Thank you for your feedback! Kind regards, Cameron
Perry has been really efficient and…
Perry has been really efficient and always happy to explain things in full . It’s made purchasing a secondhand vehicle transparent and enjoyable.
June 30, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Lionel
We're happy to hear that the vehicle purchasing process was transparent and enjoyable, thanks to our team's efficiency and clear explanations. We appreciate your positive feedback!
Kind regards,
Mae
Perry made our purchase experience…
Perry made our purchase experience easy. We got a great car at a great price
June 28, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
Hi Chris
We're happy to hear that your purchase was easy and that you are pleased with the car and the price. Thanks for your positive feedback!
Kind regards,
Mae
Had a easy smooth efficient purchase of…
Had a easy smooth efficient purchase of our new car at MG Portsmouth and dealt with Dan Tate who is very helpful and friendly,professional without being pushy which puts us off. Credit to the business if only all car salesmen were like him... great service.
June 23, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to hear that your new car purchase was easy and efficient. It's great to know that you found our team member helpful, friendly, and professional. We appreciate your positive feedback and are glad you enjoyed your experience.
Very friendly staff
Very friendly staff. Was offered a drink which was really appreciated on this hot day. Sales assistant - Sunny was extremely helpful. Gave an in depth explanation and talked me through each step. I would highly recommend this dealership to friends and family.
Thank you
Mr Yianni
June 21, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to hear that you enjoyed your experience. We appreciate your positive feedback regarding our team's friendliness and helpful explanations. We are grateful for your recommendation!
Sundeep and Perry
Sundeep and Perry, were very welcoming and knowledgeable, a very straight forward sale and handover. Highly recommend MG Richmond Motor Group Portsmouth.
June 20, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to hear that you found your sales experience straightforward and welcoming. We appreciate your recommendation of our team and our location. Thanks for your feedback.
Great service and very helpful looked…
Great service and very helpful looked after by Natalie she was very perfection
June 19, 2025
Unprompted review
Reply from Richmond Motor Group - MG Portsmouth
We're happy to learn that you received great and helpful service. It's wonderful to know that our team member was very meticulous. Thank you!
The people we dealt with were helpful…
The people we dealt with were helpful friendly and professional
June 11, 2025
Reply from Richmond Motor Group - MG Portsmouth
Good afternoon Brendan, we are happy to hear that you found our team helpful, friendly, and professional. We appreciate your positive feedback and thank you for sharing. Kind regards, Cameron
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