DO NOT USE!! No governing body, not registered in UK, do not pay out, hide by wagering amounts, rude dismissive agents. When you query and advice of your rights you are accused of being aggressive and... See more
Company replied
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See what reviewers are saying
I've been a player for a long time. Payouts are always processed quickly and the VIP manager stays on top of everything. Recieved over $5,000 in payouts to BTC without any issues. Occasional technical... See more
Company replied
A very bright and internationally intriguing casino, Rich Prize sure is treat to enjoy and play games that are of high calibre and fun to watch. They also have live support in case I needed any help w... See more
Company replied
Stopped replying to emails after KYC process was completed. Have no licence and are not governed. Received an email requesting ridiculous statements that I have no issues with the casino from a... See more
2.9
Average
79 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can`t play games
August 31, 2024
Unprompted review
Reply from richprize.com
Hi Adam,
Thank you for your review. We’re sorry to hear that you’re having trouble playing games on our platform. Could you please provide us with more details about the issue you’re experiencing? This will help us resolve the problem as quickly as possible. Our support team is also available 24/7 to assist you with any technical difficulties. We’re committed to ensuring that every player has a seamless gaming experience and look forward to helping you get back to enjoying our games.
Victoria
Dont deposit on this site
Dont deposit on this site.
Not worth the time and money, they ask you to provide written papers with your account id etc, even tho you email from the same one you used to register with.
KYC and finance department, who also the same as support.
So different parts isnt there, it is just fake to make it more legit. How do i know?
They emailed me and forgot they used their name in the end.
They will stall withdrawals and kyc documents.
Update: They also threaten to close account when you complain and this guy named Kai thinks you will be scared and sh*it your pants when he mentions it. 😂
August 17, 2024
Unprompted review
Reply from richprize.com
Dear Kristian,
thank you for sharing your feedback. I would like to address your concerns and clarify a few points.
First, it's important to note that requesting KYC documents is a standard procedure required by regulations that help us ensure the security and legitimacy of transactions on our platform. This process is mandatory and must be completed before any withdrawals can be processed. This is not unique to our site but is a common practice across the industry.
Regarding your concern about the different departments and the handling of emails, our KYC and Accounts departments work closely with Customer Support to provide updates and ensure that you are kept informed about the status of your account. The person handling your case will often sign their name to the email, and it is entirely normal for the same name to appear if that person is managing your account throughout the process. There is nothing fake about this; it's simply a way to provide consistent and personalised support.
As for your withdrawal and account status, we have adhered to the timeframes outlined in our Terms and Conditions. While I understand that the waiting period can be frustrating, it's important to follow the proper steps to ensure that everything is processed smoothly. Writing reviews, while understandable, does not expedite this process!!
Lastly, I want to assure you that we are committed to treating our customers with respect. Any mention of account closure would only occur in cases where the terms of service are violated, and it is certainly not intended to intimidate or cause undue stress.
We are committed to resolving any issues and ensuring a positive experience for all our users. If you have any further questions or concerns, please do not hesitate to reach out to me directly.
Victoria
Rich prize is a great trustable site
I was sceptical at first but after the initial verification and proof i have found the site quite good withdrawals are prompt and there is a massice selection of games the vip team are a great resource and so helpful tiday was my birthday and i was given a special gift from my brilliant vip manager
July 29, 2024
Unprompted review
Reply from richprize.com
Thank you so much for sharing your experience with us! We're thrilled to hear that despite your initial skepticism, you've found our site to be enjoyable and reliable. Our team works hard to ensure prompt withdrawals and provide a massive selection of games for our users. It's wonderful to know that our VIP team has been a great resource for you and that you received a special gift on your birthday. We truly appreciate your positive feedback and look forward to continuing to provide you with excellent service.
Best regards,
Victoria
Rich Prize Casino have been a great one…
Rich Prize Casino have been a great one so far. The loyalty programme is fantastic with Daily Cash back and multiple rewards.
I have had no issues at all with deposits.
Withdrawals so far have been fine - quick and efficient. My first one was to a crypto wallet. The second I’ve requests is to a card / bank so I’m sure that will also be okay.
I’ve also lost money at this casino overall so I’m not writing a review just because I’ve won or got loads of bonuses.
This is a genuine casino with fantastic customer service thus far.
July 23, 2024
Unprompted review
Reply from richprize.com
Hi Kris,
Thank you for such an open and thoughtful review! We're thrilled to hear that you've had a great experience with our loyalty program, deposits, and withdrawals. Your feedback truly motivates us to go that extra mile for players like you.
We appreciate your trust and are here to ensure you continue to have a fantastic experience with us.
Cheers,
Victoria
Worst casino out there
Worst casino out there, I played once for around 30mins got a bonus on big bass on £1 spins won over £600 while totalling my winnings the game froze and kicked my out when I logged back in the winnings were gone, I’ve been fighting this for over 5 weeks asking to see my gaming history and being told that it’s not available and they will look in to it, I received an email to say that 3 winnings haven’t been credited to my account totalling £1.10p what a complete joke of a casino, there are many reviews saying the games glitch and now a know why stay very far away scam of a casino and a bunch of thief’s.
June 21, 2024
Unprompted review
Reply from richprize.com
Dear Hayley,
Thank you for bringing this to my attention. I have thoroughly investigated your concern, and the game provider has confirmed that there were no such winnings of £600. The winnings that were verified have been credited to your account, along with a complimentary bonus, which you have already used.
If you can provide any proof or screenshots of the £600 winning, we will gladly address this with the game provider again to ensure everything is properly reviewed.
I apologise for any inconvenience. I also sent you an email, so you have my direct contact.
Best regards,
Victoria
Amazing Experience Fast Payouts!
I've been a player for a long time. Payouts are always processed quickly and the VIP manager stays on top of everything. Recieved over $5,000 in payouts to BTC without any issues. Occasional technical issues with games are always fixed right away. Many different deposit options plus 30% daily cashback is simply amazing.Richprize is becoming my favorite place to play period!
July 18, 2024
Unprompted review
Reply from richprize.com
Dear Tom,
Thank you so much for your kind words and for being a loyal player! We’re thrilled to hear that you’ve had such positive experience. Your satisfaction is our top priority, and we’re glad to know our efforts to promptly resolve technical issues have made a difference.
Thanks again for your support, and we look forward to providing you with many more enjoyable gaming experiences at Richprize!
Best regards,
Victoria
I have tried to withdraw my winning…
I have tried to withdraw my winning which I can not do due to wagering requirements customer service just keep saying they are waiting for another department I got told an hour first then 24 hour then to get told they can’t give a time frame then to get told I need to wait 5 hour I want my money that I won or all my deposit I have made this site is NOT TRUST WORTHY
WHEN WILL MY FULL REFUND BE ISSUED
I HAVE ONLY RECEIVED 4 out of 11 of my refunds plus they are not the right amount this NEEDS SORTING
July 16, 2024
Unprompted review
Reply from richprize.com
Dear Elijah,
We apologise for the inconvenience you've experienced with your withdrawal. Please be assured that we are actively working to resolve this situation. We have sent you an email with a detailed resolution proposal, and we kindly ask you to check your inbox for further information.
Thank you for your patience and understanding.
Best regards,
Victoria
Excellent casino site full of huge…
Excellent casino site full of huge variety of games and slot. The VIP customer service is absolutely magnificent. A shout out to my all time favourite super agent Victoria. 🤩🤩🤩
July 10, 2024
Unprompted review
Reply from richprize.com
Hi Imrich,
Thank you so much for the fantastic review! We're thrilled to hear you’re enjoying our wide variety of games and slots. 😊
Thanks for being a part of our community for so many years now and happy gaming!
Best,
Victoria
Disgraceful site....ironically nobody…
Disgraceful site....ironically nobody is getting rich on this joke for a casino. Spent 20 minutes in chat asking to close account to be told it won't be closed...disgusting...stay away
July 6, 2024
Unprompted review
Reply from richprize.com
Dear Col,
We apologise for any inconvenience you've experienced. Please note that all requests must follow the proper procedures. We're sorry luck wasn't on your side this time and wish you the best in your future endeavors.
Sincerely,
Victoria
RTP Is Rubbish
no licence so you have to wonder ,RTP is absolute rubbish its just not fun lose lose lose o here is 10p well done
June 5, 2024
Unprompted review
Reply from richprize.com
Dear Rhys, thank you for your feedback. We assure you that the RTP rate of all providers on our website is over 96%, and we cannot influence this indicator. We’re sorry you haven't had any luck. Please feel free to get in touch with me directly, and I’ll see if we can work something out for you to try your luck again.
Victoria
These people are predatory scumbags
These people are predatory scumbags. Avoid like the plague. Multiple times I have tried to close my account due to my gambling issues becoming a real problem. I explained to them that I was about to lose my house because of these issues yet the account is still open. They’ve started asking for all my ID, bank card, proof of address etc again because apparently they need them to close my account?! I am already a fully verified player so this is obviously just stall tactics in the hope I’ll deposit more money. They are predatory scum. Not only that, the games have absolutely terrible RTP by my experience and there’s also a cap of £1500 a month on any withdrawals which in itself is laughable. These cowboys also operate from rp.casino and rich-prize.com. Do yourself a favour and play somewhere with a decent reputation. I dread to think what would have happened with these lot if I ever made a withdrawal.
June 4, 2024
Unprompted review
Reply from richprize.com
Dear Matty, thank you for your feedback. We apologise for your unpleasant experience. Please note that requesting documents is a standard procedure for account verification and closure to ensure security and compliance. If you had asked to speak with a manager, we could have resolved the situation sooner and more amicably.
We wish you all the best in the future.
Lostfether
The game never pays then why do you even have bonus you can't ever win on them either. Chumba and lucky land at least let's you win. You guys sucks and I want to close my account
June 1, 2024
Unprompted review
Reply from richprize.com
Hi Carey,
I’m very sorry to hear about your experience and the frustration it has caused. Technical issues can sometimes occur, and we are working hard to fix them as soon as possible to improve your experience.
Please reach out to me directly, and I will do my best to find a solution for you. Your satisfaction is important to us, and I would like to help address your concerns.
Thank you for bringing this to our attention.
Best regards,
Victoria
I had easy time getting my withdrawl…
I had easy time getting my withdrawl and has a lot of good games
March 8, 2024
Unprompted review
Reply from richprize.com
Hi Pari,
thank you for your positive feedback! We're thrilled to hear that you had an easy time with your withdrawal process and that you enjoy our selection of games. We strive to provide a seamless experience for our users and are glad to know we're meeting your expectations. If you have any suggestions or need assistance in the future, please don't hesitate to reach out.
Victoria
My experience with richprize.
My initial relationship with richprize was a bit rocky. A technical error on a bonus led me to believing I had won thousands. This was unfortunately taken back and initially left me dissatisfied.
However, being in communication with the VIP team, specifically Julia and Victoria, gave me a level of customer support I have never experienced before with an online casino. They were with me through every question and frustration I experienced with the casino, even to the point where they were giving me live updates on my bonus wagering progression when I won money and wanted to withdraw!
Some parts of the casino are not perfect. It’s not the easiest to tell what bonuses are active, and in my experience the UI has been glitchy at times. But if you want a casino that has A+ customer support (within the very easily obtained VIP program), I would 100% recommend Richprize.
The other reviews likely have merit, and everyone has their own experiences, but when withdrawing, my request was processed less than 24 hours after submitting. I even got a text telling me it had landed in my account.
I would definitely recommend utilising the VIP program, and overall I have been very satisfied with Richprize as a casino.
May 1, 2024
Unprompted review
Reply from richprize.com
Hi Will,
Thank you immensely for sharing your experience with us here at Rich Prize. It brings me great joy to hear that despite some initial bumps in the road, you found solace in the assistance provided by our VIP team, myself included alongside Julia.
Your kind words about our efforts are deeply appreciated.
While we acknowledge that there's always room for improvement, your constructive feedback regarding our bonus clarity and UI glitches is duly noted. Rest assured, we're continuously striving to enhance our platform to offer you a seamless gaming experience.
Thank you once again for recommending our VIP program and for your overall satisfaction with Rich Prize. Should you ever need further assistance or have additional feedback, please do not hesitate to reach out. We're here to ensure that your experience remains nothing short of exceptional!
Warm regards,
Victoria
Good site with loads of different games…
Good site with loads of different games ,fast withdrawal and excellent customer service support .
April 30, 2024
Unprompted review
Reply from richprize.com
Hi Lindsey,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us.
Providing a wide variety of games, fast withdrawals, and excellent customer service support are all priorities for us, and we're glad to hear that we've met your expectations in these areas.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Victoria
Hoax
Hoax. Don't give your email address to them. You can't unsubscribe from their email list. The unsubscribe link is in the messages, but it takes you to a page that doesn't work. There are emails every day and their "customer service" (which doesn't respond) won't delete the account. They don't have a license, so they don't follow the rules either.
April 19, 2024
Unprompted review
Reply from richprize.com
Dear Mikko,
We apologise for any inconvenience you experienced regarding our email list. After a thorough check of our communication history, we couldn't locate any requests from your email address to unsubscribe. Additionally, our request to confirm your identity for the unsubscription process remained unanswered.
However, you have now been unsubscribed from our email list.
We regret any frustration caused and assure you that we take your concerns seriously. Our team is dedicated to improving our services, including our communication practices.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Best regards,
Victoria
Don't follow government regulations
Even when stating 3 times that I wish to close my account due to problem gambling they have refused to close my account without me sending very specific documents.Yet continue to still let me deposit without specific documents.
April 6, 2024
Unprompted review
Reply from richprize.com
Dear Danielle,
Thank you for reaching out. We appreciate your concerns. Please note that providing KYC documentation is a regulatory requirement for account closure. Additionally, there are specific procedures to follow before an account can be closed. Your account has now been closed. If you have any further questions or need assistance, please don't hesitate to contact us.
Best regards,
Victoria
Great casino
Great casino! Easy to navigate interface and a large extensive collection of gaming providers. The bonuses are absolutely out of this world and I'm sure everyone would be impressed. Customer support is very helpful and accommodating. All around great casino. I would definitely recommend to my friends and family!
April 4, 2024
Unprompted review
Reply from richprize.com
Hey Tammi,
Thanks a bunch for the awesome review! We're thrilled to hear that you're loving our easy-to-navigate interface, extensive gaming collection, and out-of-this-world bonuses 🤩 Our customer support team is here to make sure you have a smooth ride, so we're stoked they've been helpful and accommodating.
We really appreciate your recommendation to friends and family. Here's to more great times ahead at our casino!
Cheers,
Victoria
Scammers....Game crashed twice when…
Scammers....Game crashed twice when playing ..once during a free spin feature which was looking good..Complained in the chat to customer services...Nothing..Deposited another €100 when tipsy and it wont let me play..Contacted chat about just refunding my deposit which is still showing and fell on deaf ears...Worst site ive ever been on...Dont fall for it..
March 30, 2024
Unprompted review
Reply from richprize.com
Dear Alan,
I'm sorry to hear about the technical issues you encountered while playing on our site. Occasionally, technical glitches can occur, and I understand how frustrating that can be, hence we're working hard to prevent them in the future.
Regarding your request to close and reopen your account multiple times during the night, our security measures require thorough verification to ensure account ownership and prevent unauthorised access. As a result, your account was kept closed until the verification process could be completed.
I apologise if this process caused any inconvenience. I'm here to assist further and resolve the current situation to the best of my ability. Please feel free to reach out, and I'll do my utmost to help.
Warm regards,
Victoria
Had a few deposits.gameplay…
Had a few deposits.gameplay dodgy.blackmail people to give a good review on trust pilot. By offering bonuses ect.poor sorry extremely poor site.true or false are you not offering bonuses to give a good feedback on trustpiiot.thats blackmail in my book
March 29, 2024
Unprompted review
Reply from richprize.com
Dear Stewart,
I'm sorry to hear about your disappointing experience on our site. We take feedback seriously and strive to ensure a fair and enjoyable gaming environment for all our players.
Regarding your concern about blackmailing people for positive reviews, I want to assure you that this is not our practice. We value genuine feedback and aim to improve our services based on honest opinions.
If you encountered any issues with gameplay or deposits, please reach out to me directly so I can investigate and address them promptly. We're committed to providing a positive experience for all our players and would appreciate the opportunity to make things right for you.
Thank you for bringing your concerns to my attention, and I hope to regain your trust in the future.
Best regards,
Victoria
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