worst dealership i ever went to. i made an offer of 33k for a car. they e mailed me we are close. when i step in the gave me a proposal of 40.800 and change. all because the manager got a commision wh... See more
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Appt at 8 at the collision center, didn't get an estimator until shortly after 915am. Counter associates kept insisting i should get my rental cart 1st. Why that matters, v they couldn't explain. Fina... See more
Horrible customer service especially in the parts department! on Friday August 1st 2025 I walked into bookcase with the intention of 023 Honda Accord. When I walked up to the counter there were peop... See more
We researched online first, and with the help of Janet Rivera, who took the time to explain certain details via email, we asked her to schedule an appointment. Once we got to Rick Case, the sale... See more
Company details
Information provided by various external sources
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Contact info
15700 Rick Case Honda Way, 33331, Davie, United States
- 954-840-3871
- rickcaseads@rickcase.com
- rickcase.com
2.5
Poor
795 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service at Rick Case Volkswagen
I had problems with my battery. Justin did a great job taking care of the problem, my car was on time, and it was totally cleaned.
Thanks Justin, excellent service.
March 18, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Elizabeth! We’re happy to hear that we were able to meet your expectations and that Justin provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Volkswagen
Went in for an oil change and as usual…
Went in for an oil change and as usual the service department tries to convince you that you need other unnecessary service, it’s very frustrating.
March 18, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you for sharing your feedback, NG. We’re sorry to hear about your recent experience at our dealership. Our customers are very important to us and we would like to take this opportunity to make things right. Please consider contacting our service manager, Mark Warshefski, to discuss. He can be reached at markwarshefski@rickcase.com or (954) 415-3366. Sincerely, Rick Case Honda Davie
Julio was very helpful with service…
Julio was very helpful with service recommendations and getting my older SUV running great- almost like new!
March 11, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Jay! We’re happy to hear that we were able to meet your expectations and that Julio provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Julio is a trustworthy service person
Julio is a trustworthy service person
I believe everything that he states about what is needed to be done with my 2 Honda’s
He is a valuable asset to Rick Case Honda
He is a wonderful honest man.
I trust him and he makes my service experience wonderful.
March 5, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Albert! We’re happy to hear that we were able to meet your expectations and that Julio provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Professional and Patient
From start to finish Mauricio was courteous and professional. Above all patient, always ready to answer any questions we had, and made the purchasing experience a pleasure. I would definitely recommend anyone to purchase a car from him and Rick Case VW.
March 4, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi there! We’re happy to hear that we were able to meet your expectations and that Mauricio provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Volkswagen
Great service and informative!
March 3, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you for taking the time to provide our dealership with feedback on your recent visit, Marina. We thrive on helping our customers and are glad that you had a great experience with the Rick Case Volkswagen team!
Car wasn’t even sanitized....
Car wasn’t even sanitized..... waited 20 mins to talk someone appointment was at 9:40 didn’t see someone till ten something saw ten guys standing around tho didn’t even do a complementary wash n vacuum worst severvice ever can’t lie!
February 28, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hello Thomas! At your earliest convenience, please contact our service manager, Alberto Luaces, so we can correct the situation. He can be reached at albertluaces@rickcase.com or (954) 903-5500, ext 5561. Thank you! Sincerely, the Rick Case Volkswagen Team
It’s was great experience roger was…
It’s was great experience roger was very help he took his time to walk me Thur all the steps and made sure I walk out of Rick case with the car I want and no surprise at the end which most dealerships do...
February 27, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Kilo! We’re happy to hear that we were able to meet your expectations and that Roger provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Better than the bmw service .feel like…
Better than the bmw service .feel like service advisor get you into a loaner in a flash one person gets it done before you know it
February 25, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you so much for choosing Audi Gwinnett, Chien! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Great seGreat servicervice
Great service - the really listened and helped fixing the issue
February 22, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you for the review, Hanif. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Audi Gwinnett Team
Danny Martinez and Jennifer Iturbide…
Danny Martinez and Jennifer Iturbide were a pleasure to work with. They were very professional, responsive and a pleasure to work with.
February 21, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Eric! We’re happy to hear that we were able to meet your expectations and that Danny and Jennifer provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Davie Team
Straight to the point
Straight to the point, helpful, and went over and beyond to get me the car of my dreams. Frank was top of line with his customer service prowess and overall knowledge about each Individual model I was shown.
February 19, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you so much for choosing Rick Case Volkswagen, Snthony! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Very professional and helpful service
February 18, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi there! Thank you for your kind words! We appreciate you choosing us and would like to welcome you to the Rick Case Volkswagen family. Thanks again!
Satisfaction
We had a great experience with Anderson Silva,
We bought the car because of him,
He did a Great presentation of all options,
Best salesman 👨💼
Thanks
February 15, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Mauricio! We’re happy to hear that we were able to meet your expectations and that Anderson provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Volkswagen Team
Hi this is Debbra Castro Barnes
Hi this is Debbra Castro Barnes. I want to say am very happy with the service they were quick i did not have to wait long and Stephanie was great her personality was great i feel comfortable with her when i bring my car for service i know my car is in good hands
February 11, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Debbra! We’re happy to hear that we were able to meet your expectations and that Stephanie provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Davie Team
Vehicle Service
My vehicle had a couple of issues which were attended to and I was given an estimate of the time of completion. The vehicle was ready at the time given and appears to be in good working order.
February 4, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you for taking the time to share your feedback with us, David. We are glad that you had a positive experience and we look forward to you visiting Rick Case Volkswagen again soon!
I love Rick Case Volkswagen
I love Rick Case Volkswagen! But most importantly, I love Franklin and how he goes above and beyond to assist! After 4 years, I’m still happy and I wouldn’t lease or buy a car without Franklin. Franklin, Vincent and Daniel rock!
January 30, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you for your kind words, Cathy. We appreciate you choosing us and would like to officially welcome you to the Rick Case Volkswagen family. Thanks again!
Exceptional Customer Service
I commend Malcom Duane for the exceptional customer service when I took my car to Rick Case Honda on Thursday January 28 for check on the engine light that was showing on my dashboard.
January 29, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi there! Thank you for the review! Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Davie Team
Car service routine
Ronald, was very helpful very kind and very respectful about all my needs with my vehicle. My car service was taking care of on a timely matter. my car was done right around the time Ronald, told me it would’ve done. I am very satisfied. Although service was very expensive.
January 25, 2021
Unprompted review
Reply from Rick Case Automotive Group
Hi Neldin! We’re happy to hear that we were able to meet your expectations and that Ronald provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Davie Team
Very helpful and pleasant
Very helpful and pleasant. Mauricio was amazing explaining all functions of vehicle and more. Went out of his way to answer all ?’s and to find the vehicle I wanted
January 22, 2021
Unprompted review
Reply from Rick Case Automotive Group
Thank you for your kind words, Donna. We appreciate you choosing us and would like to welcome you to the Rick Case Volkswagen family. Thanks again!
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