Ride and Glide Reviews 

Fantastic customer service after a slight glitch in the matrix by others! Scooter recieved and is a fantastic thing to own. We will be back for another one soon :)

New user, started to list item, it said it would create an account with first item. Started pics upload, backed out when it asked for Proof of Purchase, didnt have a pic of that. No listing created ok. Tried later and it rejected my email registration as already registered. Tried again upload produced 'JSON error' then removed it before i could screenshot. Bad website, errors only in coded form. Asked for support that said they try to respond in 2 days. 4 days later nothing. I set a password on my account, used it, it still says the account has a temp password. will use ebay instead.

Customer service were quick to answer questions prior to purchase and I got a shiny new Onewheel XR Classic that I've been enjoying riding. Hoping to pick up a set of rail guards next!

lovely product the inner tube came right away with no issues and its riding perfectly!

Great communication and service

R&G are a very good business, they take time to explain things and answer questions. The products they sell are really good (I purchased a Pint S bundle).
There were some issues with delivery and back order items but they answered my questions promptly and Pierre chucked in a Beanie in admiration for my patience ho ho. Cheers Pierre.
I would not hesitate to recommend them for your PEV purchase and I will be using them again. Thank You All @ R&G

Amazing idea I love how you can customise everything, just gives it that more personalisation to it. So fun to ride and of course best waste of money I've spent.
Came all boxed nicely and safely packaged although the outer box they get delivered in has been damaged badly both times but everything was fine on inside and that's the delivery peoples fault presumably. Arrived quick and on time too.

What a lovely friendly, helpful company! I’m so pleased with the cap I bought for my boyfriend and the lovely team even included a T-shirt after I had inquired separately about sizes - such a lovely surprise 😊

Awful post-sale support...
Had some problems and needed repairs on a Dualtron scooter purchased from this store.

After a bunch of emailing and phone calls back and forth, and because I don't live local to their shop (they had no problems taking my money and shipping me the damn thing), best they could tell me is to go to a London shop that has nothing to do with them.

Funny how nobody had an issue selling a Dualtron City, yet everyone tells me "oh that's a tough model to fix". Why, because it big? You should have a nationwide collection of faulty products still under warranty, not my problem you run your online operation from Brighton and expect me to ship a 48kg scooter that honestly should be fixed by you

Onewheel Pint S.

Great communication and super quick next day delivery. Can't ask for more!

Been out a few times on the Pint S and pretty blown away by the control and power and the speed with which you get used to it - although definitely still very a much in beginner mode!

Got an electric bike from Marketplace managed by R&G, it looked like a shop return with 5 miles on the odometer. It arrived super well packed, with all included and some extra tools to put it back together. No issues whatsoever. Had a great communications from the sales team.

Overall very pleased with my purchase of the vsett 10+ , had a minor problem with the scooter which I was able to fix myself, Ride and Glide did offer to look at the problem but luckily I solved the problem quickly myself, would definitely recommend the vsett 10+ very well built and very good performance
Thanks
Paul s

Service was ok, though a few delays.

⭐⭐⭐⭐⭐

Outstanding Service at Ride & Glide!

I had an excellent experience at Ride & Glide, thanks to the fantastic service from Pete and Mike. They were incredibly knowledgeable, helpful, and went above and beyond to make sure everything was perfect. Their expertise and friendly approach made the whole process smooth and enjoyable. I highly recommend Ride & Glide for top-notch service and a great customer experience.

Pierre dealt with me when I visited the Worthing branch and I must say such a nice guy . Spent time with me , and his knowledge was exceptional ! Really helped me out by spending a good hour sharing information. If any body is looking for a e-bike or e-scooter please call in . Highly recommended. Steve

I bought an mxe-3 off these guys before Christmas no problems with delivery. The bike came fully built and fully charged ready to go. I had a good look around the bike checked all nuts and bolts could not pick a fault with the in house assembly. I managed to snap the spring on my chain tensioner so I contacted customer services they got me another one out very quickly and kept me posted on the progress of the delivery. Would 100% use this company again they were faultless from my experience. Cheers guys

Fantastic experience selling my OneWheel XR through the premium service! Pierre was able to guide me through each stage, and within a few days of making first contact I had the board picked up from me at a convenient place and time, and was kept in the loop with constant updates on the sales process. On top of all this, they helped me get a great price for the board which I otherwise would have had to sell for far less if I’d do the whole thing myself. Would recommend wholeheartedly!

Reliable family run business. Bought 2 scooters and accessories from them and never had an issue. Would highly recommend

It's been lovely to deal with everybody involved with Ride and Glide. Great service, fast delivery. Every stage of the transaction is followed up. Felt very confident in dealing with them for such an expensive transaction. Would not hesitate to recommend them to anyone else. Bit late in posting this review, been having too much fun on my new onewheel GT. If you're having a mid life crises and your wife won't let you get a motorbike this is the way to go!

Purchased an e-sccoter from Ride + Glide on October 21, 2024. and had to email them several times to get an update, but was instructed to wait. The item finally showed up but was defective and broken when arrived on April 11, 2024. Told them the situation but then received an email stating that the scooter shouldn’t have been ridden. My question is, if the scooter is not ridden, how can one determine if the handle is loose? Although the light was broken, the company dismissed this as well, claiming that the item had been used before the flaws were discovered. My first and final purchase from them, of course. Never again, and would strongly advise against purchasing anything from them. Terrible experience and even worst customer service!