While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My initial enquiries to Fustle (Alistair) were met with quick and useful responses. He was very engaged from the start and made it easy for me to test ride the bikes and choose the best size. He also... See more

Company replied

Rated 5 out of 5 stars

Ride, Explore sums up my first 4 months of Fustle ownership. As far as a progressive gravel bike goes I doubt there is much better available. Living in the Scottish Borders it is perfect for steep and... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Tyre required for a race that weekend. Was with me within 48 hours.

Company replied

Rated 5 out of 5 stars

Couldn’t recommend buying a Fustle more. The entire process of purchasing my bike was a shining example of great customer service. I wasn’t sure which frame to order, the team helped me work out my... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

Custom built bikes designed and built in Northern Ireland. Home to the winner of the 'Design and Innovation Awards 2021' Causeway GR1 frame-set.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

11/42 cassette and chain.

Bought a 11/42 cassette and chain bundle. Arrived on on time and any questions I had were answered promptly and politely. Early days yet but the products are working a treat so far, I would use and recommend Fustle without question in the future,.Many thanks. 😀👍

May 15, 2024
FUSTLE logo

Reply from FUSTLE

Thanks David, Thanks for your order.

Rated 5 out of 5 stars

From start to finish the buying…

From start to finish the buying experience has been excellent, the professional advice and guidance is second to none and the continued contact throughout the build was much appreciated. Definitely recommend Fustle as company to deal with.

April 25, 2024
FUSTLE logo

Reply from FUSTLE

Thanks for the review Cathal, and for tagging us in your pictures on delivery day. Health to enjoy!

Rated 5 out of 5 stars

The service and advice I received when…

The service and advice I received when ordering was fantastic.
The bike was delivered really quickly and set up perfectly and has been really good fun to ride both on the road and on gravel.

March 22, 2024
Unprompted review
FUSTLE logo

Reply from FUSTLE

Thanks Michael, It was great to bump into you on your first ride!

Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.

Amazing advice and very personal touch.

Highly recommend- 6 stars ⭐️⭐️⭐️⭐️⭐️⭐️

February 10, 2024
FUSTLE logo

Reply from FUSTLE

Thanks so much Jacqui, it was a pleasure to help match you with the right bike. Best of luck with your training and enjoy those epic challenges you have set this year!

Rated 5 out of 5 stars

Top drawer

If only more companies produce such quality products and coupled it with an outstanding selling process and aftersales support.
Top top drawer!!

February 7, 2024
FUSTLE logo

Reply from FUSTLE

Thanks Peter, hopefully you enjoy that first ride once the weather clears up!

Rated 5 out of 5 stars

A trial run on the Fustle

A trial run on the Fustle was enough to demonstrate its capability - way more than I expected - and its comfort - excellent - was exactly what I'd been looking for. I ordered one the next day. It was ready for me to collect three days later. Couldn't ask for more really.

January 25, 2024
FUSTLE logo

Reply from FUSTLE

Thanks Wilson, it was a pleasure to meet you and help find your new bike for you.
Health to enjoy!

Rated 5 out of 5 stars

Great site

Great site, products and customer service.

February 4, 2024
FUSTLE logo

Reply from FUSTLE

Thanks for the review James.

Rated 5 out of 5 stars

Great service

Buy one, get one free tyres delivered within a couple of days, what's not to like?

February 1, 2024
FUSTLE logo

Reply from FUSTLE

Glad you liked it Peter! Thanks for the review.

Rated 5 out of 5 stars

Love fustle

Love fustle. Great team.
Decent tyre offer. Thanks guysb

February 1, 2024
FUSTLE logo

Reply from FUSTLE

Thanks for the review Richard! Happy Shredding.

Rated 5 out of 5 stars

The guys at Fustle are incredible

The guys at Fustle are incredible.

Super helpful and knowledgeable and they make a kick ass gravel bike.

If you are looking to get into gravel riding Fustle is the bike to get, its fun and playful but sturdy.

December 13, 2023
FUSTLE logo

Reply from FUSTLE

Thanks Tyler, so thrilled to see you out enjoying your new bike. Keep sharing those rad photos! Welcome to the family

Rated 5 out of 5 stars

Excellent

Excellent communication, fabulous bike.

October 24, 2023
FUSTLE logo

Reply from FUSTLE

Thanks a lot. Glad we finally got the bike over to you guys. Enjoy the ride!

Rated 5 out of 5 stars

First class team at fustle

The team at Fustle were first class, from the initial contact right through to the final delivery.
I really couldn't recommend them enough.
Great to see local talent producing such amazing products

July 23, 2023
FUSTLE logo

Reply from FUSTLE

Thanks a lot Colin. We hope you enjoy your new machine and go on plenty of adventures.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look