We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... See more
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Review summary
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Reviews shaping this summary
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... See more
Company replied
When I purchased the Rio Dirt Bike the package was lacking the battery charger and foot pads. Rose was very understanding and when these parts became available she arranged to get them shipped to me.... See more
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Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooti... See more
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Company details
Information provided by various external sources
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
Contact info
Rewe Street 1, 11211, United States
- ridejetson.com
4.7
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the pleasure of being assisted by…
I had the pleasure of being assisted by Raniel during my warranty claim process for my hoverboard, and I couldn’t be more satisfied with the experience. From the start, Raniel was courteous, professional, and incredibly helpful. He patiently guided me through each step, ensured all the necessary information was clearly explained, and followed up promptly. Thanks to his support, the entire process was smooth and stress-free. Excellent customer service like this really makes a difference. Kudos to Raniel for going above and beyond!
April 9, 2025
Reply from Jetson Electric
Dear Cherry,
Thank you so much for taking the time to share your positive experience with us! We’re absolutely delighted to hear that Raniel was able to assist you throughout your warranty claim process for your hoverboard.
At Jetson, we take great pride in providing outstanding customer service, and we’re thrilled to know that Raniel’s courteous, professional, and helpful approach made the entire process smooth and stress-free for you. We understand how important it is for our customers to feel supported, and we’re glad that Raniel’s patient guidance and prompt follow-ups contributed to your satisfaction.
Your feedback truly means a lot to us, and we will be sure to pass along your kind words to Raniel. It’s always our goal to go above and beyond for our customers, and we’re so happy to hear that he did just that.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Our team is always here to help.
Thank you once again for your kind feedback, and we look forward to serving you again soon!
Best Regards,
Customer Service Team at Jetson
BIG THANKS TO RANIEL BINONDO
It was pleasure working with you Raniel was able to resolve my issue with no time and able to send me the replacement unit so quickly. Amazing customer service. BIG THANKS TO RANIEL BINONDO and Jetson products are truly fun for the family.
April 8, 2025
Unprompted review
Reply from Jetson Electric
Dear Ravikiran,
Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that Raniel Binondo was able to assist you efficiently and get your replacement unit sent out in no time.
At Jetson, we take great pride in delivering excellent customer service, and it means a lot to know that Raniel provided the level of support we strive for. Your kind words truly validate the hard work and dedication our team puts into ensuring every customer feels heard, valued, and taken care of.
We’re also thrilled to hear that you're enjoying your Jetson product and that it's bringing fun to your family! That’s exactly what we love to hear — making everyday moments more exciting and joyful is what we're all about.
Please don’t hesitate to reach out if you have any further questions, concerns, or just want to share how your Jetson ride is going — we’re always here for you.
Once again, thank you for your thoughtful feedback. We'll be sure to share your message with Raniel and the rest of our team.
Best Regards,
Customer Service Team at Jetson
Raniel Binondo is amazing.
I bought 2 Jetson bikes for my 11 and 12 year old. We were having issues with the tires popping easily. We reached out to customer service. Raniel Binondo was the one that helped me. He truly was amazing. He responded to my emails in a timely manner and made sure I was able to get my kid back on his bike quickly. His customer service was truly the best I’ve gotten there.
April 6, 2025
Unprompted review
Reply from Jetson Electric
Dear Renee,
Thank you so much for taking the time to share your experience with us — your kind words truly mean a lot.
We're thrilled to hear that Raniel Binondo was able to assist you and provide the level of care and support you deserve. It’s always our goal to ensure a smooth and stress-free experience, especially when it comes to getting your kids back to enjoying their Jetson bikes. We're so glad Raniel was able to respond promptly and help resolve the issue with the tires quickly and efficiently.
We’ll be sure to pass along your thoughtful feedback to Raniel and recognize him for his outstanding service. It’s team members like him who help us deliver the level of support our customers deserve, and your appreciation reinforces just how important that is.
We also hope your 11- and 12-year-olds are enjoying every ride and making the most of their Jetson bikes! If you ever have any further questions or need additional assistance, please don’t hesitate to reach out — we’re always happy to help.
Thank you again for your support and for being part of the Jetson family.
Best Regards,
Customer Service Team at Jetson
Marvin Seva was amazing
Marvin Seva was amazing. Walked me through all the steps to get bike repaired and back up and running. After none of the steps would fix the issue, he proceeded to help with my warranty claim and made it simple and painless. Great customer service experience, thanks Marvin.
April 8, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for sharing your experience with us — we truly appreciate your kind words and are so pleased to hear that Marvin Seva was able to assist you.
It’s wonderful to know that Marvin guided you step-by-step through the troubleshooting process and made your warranty claim experience simple and stress-free. Providing helpful, friendly, and efficient service is something we take great pride in, and it's clear that Marvin delivered exactly that.
We’ll be sure to recognize him for his exceptional support. Feedback like yours reminds us why we do what we do — ensuring every customer feels confident and cared for, especially when something doesn’t go quite as planned.
We hope your bike is now back up and running smoothly, and that you’re enjoying the ride! If you ever need further assistance or have any questions down the road, please don’t hesitate to reach out. We’re always here to help.
Thanks again for being a valued member of the Jetson community!
Best Regards,
Customer Service Team at Jetson
Customer Experience
Marvin Seva handled my situation quickly and effortlessly, A+ customer service with Jetson!
April 7, 2025
Unprompted review
Reply from Jetson Electric
Dear John,
Thank you for sharing your experience with us! We’re absolutely delighted to hear that Marvin Seva was able to handle your situation quickly and effortlessly. At Jetson, we take great pride in delivering exceptional customer service, and it’s always rewarding to know when one of our team members goes above and beyond to support our customers.
Marvin’s commitment to providing timely, effective assistance is a reflection of the high standards we aim to uphold across our entire team. We’ll be sure to recognize his efforts and share your kind words with him.
Thank you again for your feedback—it means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!
Best Regards,
Customer Service Team at Jetson
Your customer service was outstanding
Your customer service was outstanding. Very knowledgeable and helpful. Dareal Agbay Went above and beyond to help with the warranty and solved our problem fast and efficiently
April 7, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an outstanding experience with our customer service team, and especially with Dareal Agbay.
Providing knowledgeable, helpful, and efficient support is exactly what we strive for at Jetson, and it’s great to know that Dareal went above and beyond to assist you with your warranty concerns. We’ll be sure to recognize and commend him for his exceptional service.
Your satisfaction is our top priority, and we’re grateful for the opportunity to resolve your issue quickly and effectively. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Thank you again for choosing Jetson!
Best Regards,
Customer Service Team at Jetson
Had a hoverboard for 3 months before it…
Had a hoverboard for 3 months before it stopped charging and wouldn’t recalibrate. I contacted customer service and they sent out a replacement, not questions asked. I am very pleased with the customer service. I hope this new hoverboard will last longer.
April 7, 2025
Unprompted review
Reply from Jetson Electric
Dear Amanda,
Thank you for sharing your experience with us! We're sorry to hear that your original hoverboard stopped working after a few months, but we’re glad our customer service team was able to assist you quickly and get a replacement sent out without any hassle.
Your satisfaction means a lot to us, and we’re pleased to know you had a smooth resolution. We hope your new hoverboard performs reliably and brings you lots of enjoyment! If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thanks again for choosing Jetson!
Best Regards,
Customer Service Team at Jetson
Great customer service and very…
Great customer service and very responsive staff. I appreciate Raniel for helping me and getting my replacement order shipped out.
April 7, 2025
Unprompted review
Reply from Jetson Electric
Dear Candice,
Thank you for your kind words! We're so glad to hear that you had a great experience with our customer service team. We’re especially happy to hear that Raniel was able to assist you promptly and get your replacement order shipped out without delay.
Providing responsive, helpful support is what we strive for at Jetson, and your feedback lets us know we’re on the right track. We’ll be sure to pass along your appreciation to Raniel!
If there’s anything else we can do for you, we’re always here to help. Thank you for being part of the Jetson community!
Best Regards,
Customer Service Team at Jetson
Great Support and Effective Communication
We have purchased (2) Jetson Hoverboards and (1) electric SnowJoe... their products are reliable and affordable. Recently, we had to replace (1) hoverboard and the customer support team was extremely supportive and communicative in finding a resolution.
5 out of 5 would purchase another products again!
Thanks Team!
April 7, 2025
Unprompted review
Reply from Jetson Electric
Dear Jeff Acker,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you’ve had a positive experience with both our Jetson hoverboards and Snow Joe electric products. It’s great to know that you’ve found our products to be reliable and affordable—exactly what we strive for.
We’re especially glad that our customer support team was able to assist you effectively with your hoverboard replacement. Providing clear communication and supportive service is something we take very seriously, and it’s incredibly rewarding to know we delivered on that promise.
Thank you again for your continued trust and support. We look forward to serving you again in the future, and we’re always here if you need us!
Best Regards,
Customer Service Team at Jetson
Reyna Gabiana
Reyna Gabiana, TruRide Tech, gave excellent customer service when helping with an issue on an ebike i ordered
April 4, 2025
Unprompted review
Reply from Jetson Electric
Dear Manuel Arca,
Thank you for taking the time to share your feedback. We're very pleased to hear that Reyna Gabiana from our TruRide Tech team provided you with excellent customer service while assisting you with your Jetson eBike.
At Jetson, we take great pride in delivering outstanding support, and it’s always encouraging to hear when a team member goes above and beyond to ensure a smooth and positive customer experience. Your comments have been shared with Reyna and the rest of the team to recognize her exceptional service.
Should you need further assistance in the future, please do not hesitate to contact us. We’re here to help and committed to your satisfaction.
Best Regards,
Customer Service Team at Jetson
Reply from Jetson Electric
Dear Caitlin,
Thank you for taking the time to share your feedback. We're delighted to hear that Raniel Binondo provided you with such outstanding service.
At Jetson, we strive to ensure every customer interaction is helpful, efficient, and positive. It’s always rewarding to know that one of our team members made a meaningful impact during your experience. Your kind words have been shared with Raniel and the rest of our team to acknowledge and celebrate his excellent support.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help and are committed to providing you with the highest level of service.
Best Regards,
Customer Service Team at Jetson
Christina At Jetson was very helpful…
Christina At Jetson was very helpful during my daughter hoverboard warranty refund. She was very helpful and responded very timely.
April 2, 2025
Unprompted review
Reply from Jetson Electric
Dear Roxanne Podolak,
Thank you for taking the time to share your experience with us. We are delighted to hear that Christina provided you with helpful and timely support during your daughter’s hoverboard warranty refund process. At Jetson, we are committed to delivering excellent customer service, and it’s wonderful to know that Christina’s dedication made a positive impact.
Your feedback is greatly appreciated, and we will be sure to recognize Christina for her outstanding assistance. If there is anything else we can do for you, please don’t hesitate to reach out. We are always here to help!
Best Regards,
Customer Service Team at Jetson
Warranty on E bike
We purchased Jetson E bike, unfortunately the bike had a manufactured problem. Prior to the issue the bike was working great. Well we called customer service and spoke to Raniel and took care of us professionally and promptly. With proper documents Raniel sent us a new E bike free of charge under the factory warranty also with a upgrade! Thank you again Raniel!
April 2, 2025
Unprompted review
Reply from Jetson Electric
Dear Gregory Farrow,
Thank you for sharing your experience with us! We’re sorry to hear that your Jetson E-Bike had a manufacturing issue, but we’re delighted that Raniel was able to assist you promptly and professionally. Providing excellent customer service and standing by our warranty commitments are top priorities for us, and we’re so glad that Raniel was able to resolve the issue with a replacement—plus an upgrade!
Your kind words mean a lot, and we’ll be sure to pass along your appreciation to Raniel. If you ever need further assistance, please don’t hesitate to reach out. We hope you enjoy your new E-Bike and have many great rides ahead!
Best Regards,
Customer Service Team at Jetson
Great customer support
My Jetson hoverboard started experiencing vibrations within the first few months of purchase. I reported this back to Jetson customer support and got a response back from Rose Irea, who helped me through the process of collecting information about the issue, proof of purchase etc. After reviewing the information, Rose Irea reached out stating that they will sending a replacement hoverboard and even asked for my color preference. The customer service was prompt and great. I would not hesitate to buy products from Jetson again.
March 30, 2025
Unprompted review
Reply from Jetson Electric
Dear Kumar Srivastva,
Thank you for taking the time to share your positive experience with our customer support team. We are delighted to hear that Rose Irea provided you with prompt and efficient assistance in addressing the vibration issue with your Jetson hoverboard. At Jetson, we are committed to ensuring our customers receive the best possible service, and we’re pleased that the replacement process was smooth and that we could accommodate your color preference.
Your feedback reinforces our dedication to quality products and customer satisfaction. We truly appreciate your trust in Jetson and your willingness to continue choosing our products. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new hoverboard, and happy riding!
Best Regards,
Customer Service Team at Jetson
Great customer service
Jess’s Mae did a great job walking me through the warranty and processing my claim to replace non-working electric scooter. Everything went very smoothly.
March 31, 2025
Unprompted review
Reply from Jetson Electric
Dear Jason James,
Thank you for sharing your experience! We’re delighted to hear that Jess’s Mae provided you with excellent support and guided you seamlessly through the warranty process for your electric scooter replacement. Ensuring a smooth and hassle-free resolution for our customers is always our top priority, and we’re glad we could assist you efficiently.
Your feedback means a lot to us, and we truly appreciate your trust in our products and service. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new scooter, and happy riding!
Best Regards,
Customer Service Team at Jetson
Great customer service
I got help from Christina when I emailed about my son’s jetson that was having issues under warranty. After a few quick emails the problem was taken care of and a replacement was mailed to us. Very smooth process.
March 26, 2025
Unprompted review
Reply from Jetson Electric
Dear Terry,
Thank you for taking the time to share your experience! We are delighted to hear that Christina provided prompt and efficient assistance with your Jetson warranty claim. Customer satisfaction is our top priority, and we strive to make every support interaction as smooth and hassle-free as possible. It’s great to know that the replacement process was seamless and met your expectations.
If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. We truly appreciate your support and trust in our products, and we hope your son enjoys his Jetson for years to come!
Best Regards,
Customer Service Team at Jetson
JETSON #1 E-bike
Amazing e-bikes and products, but most AMAZING is the customer support system and warranty they have for their clients! I’m glad I purchased my e-bike through them. I got my issue resolved in a timely manner and Raniel from Customer Service was extremely professional and helpful with my issue. I TOTALLY recommend JETSON!!!! Thanks again!!!! I’m so happy to be on my way to riding my bike soon!!!
March 27, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for your kind words and for sharing your experience. We are delighted to hear that you are pleased with your Jetson e-bike and that our customer support team, particularly Raniel, provided professional and timely assistance. Our commitment is to deliver exceptional service and a reliable warranty to ensure our customers have the best experience possible.
We truly appreciate your recommendation and your trust in Jetson. Wishing you many enjoyable rides ahead.
Best Regards,
Customer Service Team at Jetson
It was all online but they would reply…
It was all online but they would reply quickly through emails and it was actually not a bad way to communicate and they were able to resolve my issue quickly.
March 24, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience with our customer support team. We’re delighted to hear that our email communication was efficient and that we were able to resolve your issue quickly. Providing prompt and effective assistance is always our priority, and it’s great to know that our efforts made a positive impact.
We continuously strive to enhance our support services, and your feedback reassures us that we’re on the right track. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help.
Thank you for choosing Jetson. We appreciate your support!
Best Regards,
Customer Service Team at Jetson
Christine Bancog Was amazing they took…
Christine Bancog Was amazing they took care of everything that I needed and was very pleasant.
March 22, 2025
Unprompted review
Reply from Jetson Electric
Dear Ashley Singleton,
Thank you for sharing your positive experience! We are delighted to hear that Christine Bancog provided you with exceptional service and ensured that all your needs were met in a pleasant and professional manner. Customer satisfaction is our top priority, and it’s wonderful to know that Christine went above and beyond to assist you.
We will be sure to pass along your kind words to Christine and recognize her for her outstanding support. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Marvin Seva is great!
Marvin Seva was very professional and punctual when it came to communicating over email and he resolved my issue fast. Now I'm waiting for replacement scooter.
Thx so much!
March 22, 2025
Unprompted review
Reply from Jetson Electric
Dear Jessica,
Thank you for sharing your wonderful experience! We’re thrilled to hear that Marvin Seva provided you with professional and punctual service, ensuring clear communication and a quick resolution to your issue. It’s great to know that your replacement scooter is on the way, and we appreciate your patience throughout the process.
We’ll be sure to recognize Marvin for his outstanding support. If you need any further assistance, please don’t hesitate to reach out. Thank you again for your kind words and for being a valued customer!
Best Regards,
Customer Service Team at Jetson
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