Riderly Reviews 270

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more

Company replied

Rated 5 out of 5 stars

Riderly found us a very reliable motorcycle rental company, LX Rent — Motos & Scooters in Lisbon — and arranged for them to select the right motorcycle for us, complete with large storage cases, and e... See more

Company replied

Rated 5 out of 5 stars

When my motorcycle broke down in Morocco,i contacted Riderly for a rental bike.At that time there was no bike available at there partner in Fez.But Riderly made the extra mile and aranged a bike at on... See more

Company replied

Company details

  1. Motorcycle Rental Agency
  2. ATV Rental Service
  3. Scooter Rental Service

Written by the company

Ride a motorcycle anywhere in the world


Contact info

4.8

Excellent

TrustScore 5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Blown away!

Blown away!

The typical experience of renting a motorcycle is agonizing. So when I arrived to Portugal, I was prepared to suffer the logistical nightmare to get my iron horse.

I looked up rental places on Google but didn't really know whom to choose based on their websites from the early 2000s. Until I stumbled upon Riderly.

A few clicks, an online payment, and boom! That's it.

Riderly's support team even helped me pick the best bike for the city.

I got a brand new Suzuki V-Storm 650 with just 500km on it.

Best motorcycle experience ever! Highly recommend.

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Decided to cancel my reservation due to bad weather.
Those guys were so easy to deal with and replied to my message promplty.
I will definitely use this service in the future, as it looks like they really care.
Thank you Riderly.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

This company is a very much reliable one!!

I Hired bike from them in UK a couple of months back. And from my previous experience with them hired then in Greece this time. And really I never thought their service would be same as before in UK. I am absolutely amazed with their professionalism and I can bet you their bike collections are super. I rode with an Harley-Davidson Road King and it was an amazing experience. Thanks Riderly and the team.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Hiring from Riderly was very easy

Hiring from Riderly was very easy. I hired them in France and the most amazing thing is, their service and bikes are best as previous. As I hired from them in UK. That's very best of them for me. They really deserve a high appreciation. 5/5

September 25, 2021
Unprompted review
Rated 5 out of 5 stars

Wish Riderly A Great Success!!

Riderly is an amazing company. It helps me to fulfill my long cherished dream to ride over Italy. Hired their bike from Tuscany and it was very easy to hire them. The bike they provide was very fit for me and of course up to my choices. Everything gone smoothly for me as they have really a vast experienced team. They were always there for me when needed! Wish "Riderly" a very good luck. Thanks a ton! Highly Highly Highly Recommended. They earned it.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Easy reservation and pic up. Always supportive and felt sheer comfort with them when needed. Hire them next time for sure.

September 7, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Camile,

I'm glad we were able to help you secure a scooter in the last minute after receiving a cancellation from another company. Its super rewarding for us when we are able to help. It was a pleasure dealing with you too.

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

People extremely kind and helpful

People working at Riderly are extremely kind and helpful. Thank you so much Carlos, we’ll use the agency for sure in the future!

August 18, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Annamaria,

You are amazing! Thanks so much for trusting us with your holiday. 🏝
We are glad to hear we surpassed your expectations!

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

Definitely recommend!

Really friendly company and their scooters were in excellent condition. Great communication and would highly recommend!

August 18, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Sabiha,

Super happy to hear we were able to meet your expectations! It makes us incredibly happy 💪

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

Just Awesome!

The people behind this are really awesome. True motorcyclists. Rented a KTM to go around Croatia and they made sure I had the best possible experience. Thank you!!

August 13, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Herwy,

Thanks, and we do agree, we like to think we are pretty awesome 🤓 - at least we keep trying to be every day!

Glad to hear your time in Croatia was great, the KTM is a badass bike to explore the country in.

Until next time!

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

People in the question chat

People in the question chat are very attentive and help you with everything they can

August 8, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Mistery-person 😅

Happy to hear we were able to help through the chat. I hope you managed to have a good trip wherever it was!

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

Awesome booking company

Awesome booking company, found me a long term rental very quickly, concise communication and A+ customer service. Never waited to speak to someone. Would definitely recommend.

August 2, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hey Anthony,

Thanks for your kind words. Its such a shame we cannot review customers on TrustPilot, but if we could we would give you 100-stars! Despite having that small accident you were super understanding throughout the whole process and it was a positive outcome for everyone. See you next time 🥰

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

Amazing customer service and booking experience

Amazing customer service and booking experience, did two bookings with riderly and the process was always effortless and smooth, strongly recommend.

July 28, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Jorge,

Awesome to hear you like using our platform! We are working hard everyday to continue making it amazing! See you next time at one of our 98+ locations.

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

Carlos has been an amazing help for me

Carlos has been an amazing help for me! I contacted him in the support chat to ask some questions about my planned trip and he helped me with everything, even giving me tips about renting in Italy. Definitely recommend!

July 3, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Lucian,

It was great to be able to help! We enjoy talking to everyone irrespective if they book a bike with us or not, in the end of the day, we just want people to have an amazing riding experience wherever they are! Speak soon!

Best regards,
Support Team @ Riderly.com

Rated 5 out of 5 stars

Best customer service ever

Although I could not rent the bike for personal reason I got one of the best customer service ever. Looking forward to rent again with Riderly

May 21, 2021
Unprompted review
Riderly logo

Reply from Riderly

Hi Paolo,

Thank you for your kind words. We are sorry that you had to cancel your trip for personal circumstances, but I am glad we were able to give you a full refund irrespective of the terms and conditions. Hopefully we will get you riding somewhere in the world soon 🌎

Best regards,
Support Team @ Riderly.com

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