Riderly Reviews 270

Great experiences, Awesome place and excellent services. 5 stars for you guys!!

The experience was very good, the bike worked out really well and it was really easy to pick up the bike and to return it to the local rental. Ive had some questions about the license and the team was very helpful with their response.

Nice service even when no renting

Bikes are in perfect shape and great on-site service

When I found Riderly i was skeptic about their ability to assist me in my unique need, i couldn't be more far away from the truth.

Carlos and the Riderly team escort me all the way to a perfect rental experience and outstanding motorcycle vacation - I can't wait for the next opportunity to plan a vacation with them.

We rented 50 cc motorbikes in Zakynthos Greece in June 2022. We arrived via cruise ship and to save time, we arranged to have the motorbikes delivered to the port. We were given a phone number of the person we were to meet at the port. We called and he met us there. Please figure on up to 30 minutes to get the contract completed and signed, balance payment made, and to review motorbike operations. We were given maps and off we went! Zakynthos is a great place for motorbikes, but lots of hairpin turns that require care as roads can be oil slick slippery in some locations. Helmets were required. Contrary to what we were told at booking, a USA driver's license we learned is not sufficient and that an international license is required, but somehow we were allowed to ride them - probably to honor the booking. T booking I had several inquiries and Riderly responded in a timely manner to each one. I would work with them again. If I may suggest any improvement, it would be to clarify the riding requirements for the motorbikes.

I have booked a motorbike at Riderly for my holidays and I am very impressed by the level of support and the care for the customer.
I can totally recommend Riderly to everybody, who is looking to rent a motorbike.
It was a great experience.
Thanks

BEST CUSTOMER EXPERIENCE EVER!

I had seen this company while searching for a motorbike. At first, it seemed too good to be true: fair prices, many offers during a holiday where everywhere else was fully booked.

Long story short: I had some complications during the travel and they were there for me. Not the usual automatic "we will do what we can". They literally take the extra mile to assist you the best possible way. I have not seen many companies like that (in fact, I can say that I had never received such a human and personal assistance).

I was surprised by their service and definitely will choose their service on a next trip.

Reviews have lost some credibility, I think, because we all know they can be arranged and manipulated in a number of ways. Nonetheless, I'll tell you that my experience with Riderly was first rate. When I was shopping for a motorcycle rental company in Europe (there are many) I stumbled onto Riderly in a chat threat. Long story short, I went with them over companies I had been in touch with earlier. When I emailed questions, they responded with a phone call, who does that? And they kept every promise they made. The local providers were excellent. I rode 3500 kms around Spain without a hitch. When I wanted to return the bike a week early because of a change in my plans, Riderly helped me settle matters with the local provider in a way that was fair to both sides. Motorcycle rentals cost money. Often you're far from home and away from your first language. You want someone to have your back. Riderly did that for me.

Great hire experience!
Service was excellent, would highly recommend and happily use them again.

Great customer service, helped me after I made a mistake of not researching the requirements of the vehicle and refunded me my money as otherwise I would be stuck in Greece begging for 5€ to get back to the airport

Riderly‘s service is going above and beyond - I can fully recommend their service.
After I had troubles finding the rental shop in Carvoeiro/Portugal (adress was misleading), my contact Lucas not only guided me there via phone and helped me find it, he even reached out after the rental period to check if everything had been ok and if I have had a good time with the scooter...where do you still find that nowadays?
I would give more than 5 stars if I could - thanks a lot guys and keep up the good work...

The staff was very friendly and professional. The local provider (North Road) was equally amazing!

Riderly was great and gave support all along the rental. Even after I had an issue with a refund they were quick to resolve the issue!

Supportive and friendly staff. Initially, it was some delay in getting a reply but it turned out to be a satisfying experience. Many thanks, Riderly, great job!

They provide an amazing service and help you with the booking process. It was an unique service experience.

I had a issue with the rental vehicle provider. Since I've booked with Riderly, They junped into this topic and mediated with the rental agency. They did a wonderful job in following up the topic and resolved it. You can blindly trust the service of Riderly. Thank you Carlos for the wonderful service.

Just bloody amazing people. We looked up last minute for two rides to go out in Sofia. Quickly it looked like the all city was sold out… but the staff in Riderly made it happen by some miracle. Above and beyond what you can even expect from a online customer service. They kept checking on us, sending other options. And yes we finally got 2 BMW GS in near new conditions, at unbeatable fares. I wish it always goes this way when looking for stuff abroad online.

Fast, kind and professional service.
In the future I will contact riderly for other rental opportunities.

Good experience and they have been very helpful