Ridestore Reviews 

Great products and service from RideStore. Placed a few orders now, the first couple I had to send back as the colour didn't suit me but now found a ski jacket I absolutely love!! The quality is fantastic and the price is quite reasonable for technical ski gear. The items I've had to send back were also refunded within 24 hours of them receiving it! Amazing customer service!!
Shipping takes a little while...between 5-7 days, but its worth the wait!
The only negative is the courier service they use is poor (DHL). Wish they used an alternative courier!

Awesome customer service! I've ordered from here a few times with no problems. This time I had a problem with my order so I contacted Ridestore, they immediately started an online chat with me & resolved the issue. The customer service was top spec, so good to see a company these days when you just have a genuine issue they are here to help. I will be back to shop some more soon

Excellent company with first class customer service. Ordered the wrong size and they had despatched a replacement before even getting the return back!. Communication from them is superb and treat you like a valued customer. Also the Ski Jackets from the Montec range are superb. Really comfortable and also very technical and well made. Top marks too Ridestore. I will be ordering more :-)

The brilliant customer service department, especially Hania she is the beeeest!!!!
A real model to follow...
Great quality 💪💪💪

I ordered my first ski pants and first time from reidesstore.com.

Pants really good, as they described it, my back was dry all the time ;)

Customer level service of the shop was outstanding all good from start to return of extra trousers I bought to check out.

I am really recommending!

Max, London, A.D. 2020

Hands down the best store ever. Fantastic customer service, and love everything I’ve bought from them, great quality clothing 😍😍🏂🏂🤙

I really like the look of your product however I’m in Canada. I am travelling to Europe at the end of the month and would like to order now so it will be there when I arrive. Why can’t I order from Canada and pick up in Europe?

Never saw a service like this!

The whole Crew helped me though the process. Starting with choosing the size of the jacket, then giving me a very cool delivery service and at the end with getting an very cool jacket. I highly recommend them :)

The best customer support ever...honestly they re fantastic
The product is exactly as u see it online
Good job ridestore team 🤝

So ordered a jacket on the 29th December still nothing arrived even in the UK. Customer service takes more that 24 hours to respond to any contact.

Finally someone managed to get someone to look into this and he believes the parcel won’t turn up. I leave on Sunday morning. He’s sent out an alternative jacket and waved the extra costs as the one I ordered is no longer in stock.. however even with express it’s 2-4 business days. If it’s dispatched tomorrow there is a good chance this won’t turn up either. I’d rather have the original order than a jacket that costs more but wasn’t my first choice

I contacted them before I ordered they assured me that it would be delivered in time and I would even be able to exchange it.. I’m now waiting on tender hooks waiting to see if the express can get it to me by Friday.

Prior to today I was told to get back in touch twice. If they had dealt with this yesterday it would have been better. Trousers arrived which was ordered by my wife for Xmas.. had no reason to doubt them. Now left with a bad feeling..

Excellent service and high quality clothes!
They looked even better than in the pictures. Safe to buy from, and shipping was fast. 10/10 <3

Ordered a new Ski Jacket from ridestore, I used the wrong email address initially and they were more than willing to change this and provided excellent customer service.

jacket arrived in a week, which was very quick considering it was over the new year period and DHL were shut for 2-3 days over this for delivery.

Tracking number provided is for the german DHL website, however this is fine as it still gives regular updates for the package,

The package also came in a bag which can be recycled which is refreshing to see.

I am in love with the Dope Snow products but unfortunately I live in the US and am unable to order them here. If I am traveling to Europe, is there a store location I could go to purchase them or a way I could order them so I could receive them while I am there?

They sent me an incomplete order (without pants)... It has become not available afer the order confirmation... Now, i've to buy the updated material on their webstore, and wait for the new shipment. My holidays on the snow are certain compromised...

Not a very good job!

Best snow gear hands down!!!
The site is so clear and easy to use. The quality of the gear is absolutely amazing. I’m a small UK 4-6 and it’s hard to find snowboard gear that’s still flattering on such a small frame. Look no further! I LOVE all their outfits and designs. I’m never disappointed. In fact, each season I’m usually getting a new piece! Their postal service is so fast and reliable, and they’re always so responsive on their Instagram pages and emails! ✨✨✨✨ the best in their game!

Ordered Montec Doom jacket ,delivered in 3 work days(i was surprised how fast shipping is even when you are so far away from them),i was a bit scared i wont get the right size cause im working out alot,but size guide was really precise,nothing damaged everything was packed up good,quality of the jacket is awesome.
When it comes to customer service,it was like i open their chat,ask the dumbest question in the world and they will answer you like its the best question they've ever gotten.Really happy with them looking forward to buy more stuff.
Thank you very much Ridestore!

Hands down the best internet webshop experience i've ever had!

The best customer service I have ever experienced !
They were extremely helpful and friendly. After my package got lost and did not arrive after 4 days, they contacted me and the new package arrived immediately.

My trousers looks exactly like on the pictures and the quality is also great. I will definitely order again

Accidentally ordered my parcel to the wrong address but the friendly customer service team got back in touch with me straight away and quickly helped me fix the problem. Big thank you to the people that helped me get it sorted.

Julia, I am sending this addressed to you because I see where you are offering to help others on here. I am very upset for myself and daughter as we both ordered leather jackets for our loved one for Christmas and to find out you do not ship to the US!!! WHY ARE YOU ADVERTISING IN THE US? WHY ARE YOU TAKING OUR MONEY??? THIS IS FALSE ADVERTISEMENT AND STEALING when you know you can’t ship here!!! THERE SHOULD BE A NOTICE ON THE SITE WE DO NOT SHIP IN US!!! STOP ADVERTISING IN THE US!! The man we ordered these for is my son and my daughters husband he does so much for so many and we were proud to do this for him now to know we will never receive these, WE NEED OUR MONEY, and will report you to BETTER BUISNESS BUREAU😡