Zoomo - Sydney Reviews 49

Such a good experience, riding with zoomo bike, it was really fun 👍🏻👍🏻👍🏻👍🏻

very helpfull everytime i come to workshop, the bike itself is great.. thank you

It was good we have services included and never have any problems
Good service

The worst rental bike I’ve seen, they take all my money (I don’t have enough for survive)
No commercial gesture, I don’t recommend at all ❌❌

Giovani from zoomo Surry hills help me a lot. Thank you for everything 😁

Had a smooth experience, gio was helpfull

Fast help easily solved my problem

Overall good service and fast response.

I would like to express my deep gratitude to Eliezer for the exceptional service. Not only did he patiently answer all my questions, but he was also extremely helpful in speaking Portuguese, which made it a lot easier for me as I have a basic level of English. Thank you very much, Eliezer! ❤️

Furthermore, I congratulate Zoomo for having such a dedicated employee. Customer support was excellent throughout the entire process. Recommended!!!

It's perfect for riding a bike around the city and doing Uber! Good battery life time and long time powerful!

The service given by Giovanni was really helpful. I really recommend renting e-bikes with Zoomo.

Always very kind & helpful. Bike worked perfect. I do recommend!

Great experience. Bikes and service was amazing.

Great place, Pablo really took care of me and the bike was awesome. Giving it back because I’m going to Tasmania but would have kept it for years.

While renting a bike from Zoomo E-bike, I found the receptionist’s customer service lacking. Her rushed communication and rudeness made the rental process confusing. Additionally, the thief protection offered wasn’t necessary as it didn’t provide added value compared to using our own lockers. I hope the management improves both communication and service options for future customers.

I’ve been with Zoomo for more than three years, thinking they were different, that we were on the same page. I even got my mates to sign up, believing we were part of something cool. But, man, was I wrong.

Out of nowhere, they cut off the GPS on my bike. No heads-up, nothing. Just like that, the feature that made me feel safe using my bike every day was gone. Why? Because now that I’ve bought my bike, I’m not making them money on the daily.

Then, my bike gets nicked. You’d think with all the big talk about community and support, Zoomo would have my back, right? Wrong again. I reach out, hoping for some help, and all I get is, “Report it stolen.” As if I hadn’t already thought of that. It’s like they couldn’t care less.

Trying to get any real help was like talking to a brick wall. Emails, messages, even showing up at their store—nothing worked. It’s like once you’re not paying them rent, you don’t matter.

And the kicker? When my bike got stolen, some random strangers on the street showed me more kindness and tried to help more than Zoomo ever did. That really says something, doesn’t it?

Zoomo’s all talk about being a community and looking out for each other, but when push comes to shove, they showed their true colors. It’s all about the cash, not about us. No warning, no help, just left out to dry.

If you’re thinking about getting involved with Zoomo, think twice. You might just end up feeling ditched when you need them most, just like me. It sucks to say, but that trust and belief I had in them are completely shattered.

Very good service, close to Redfern station

Good service, many options of bikes available in the store ranging from a cheaper weekly rent to a higher one—even then highest rent service is still affordable. Good customer service, and the store is clean too. Highly recommend to those looking for a bike, either to rent or purchase it, as the bike to me is faster and the battery lasts long. So there is no regret to buy/rent it.