Zoomo Reviews 

While renting a bike from Zoomo E-bike, I found the receptionist’s customer service lacking. Her rushed communication and rudeness made the rental process confusing. Additionally, the thief protection offered wasn’t necessary as it didn’t provide added value compared to using our own lockers. I hope the management improves both communication and service options for future customers.

The one and only company that provides an ebike rental scheme catering solely for delivery riders.
Room for improvement yes.
Introduce an updated delivery bike yes.
Any worthy competitors no.

I’ve been with Zoomo for more than three years, thinking they were different, that we were on the same page. I even got my mates to sign up, believing we were part of something cool. But, man, was I wrong.

Out of nowhere, they cut off the GPS on my bike. No heads-up, nothing. Just like that, the feature that made me feel safe using my bike every day was gone. Why? Because now that I’ve bought my bike, I’m not making them money on the daily.

Then, my bike gets nicked. You’d think with all the big talk about community and support, Zoomo would have my back, right? Wrong again. I reach out, hoping for some help, and all I get is, “Report it stolen.” As if I hadn’t already thought of that. It’s like they couldn’t care less.

Trying to get any real help was like talking to a brick wall. Emails, messages, even showing up at their store—nothing worked. It’s like once you’re not paying them rent, you don’t matter.

And the kicker? When my bike got stolen, some random strangers on the street showed me more kindness and tried to help more than Zoomo ever did. That really says something, doesn’t it?

Zoomo’s all talk about being a community and looking out for each other, but when push comes to shove, they showed their true colors. It’s all about the cash, not about us. No warning, no help, just left out to dry.

If you’re thinking about getting involved with Zoomo, think twice. You might just end up feeling ditched when you need them most, just like me. It sucks to say, but that trust and belief I had in them are completely shattered.

I am not happy with the service that was provided by the staff at Cambridge Heath Road London, they are not professional and friendly at all. They are the reason I returned the bike to the store. I used the bike for almost a year not happy with Zoomo's service at all.

the worst bike rental place ever, i took a bike for rent, had a puncture, tried to book a appointment, no appointments for a week... so i went there, got it fixed, didn't say any thing about any charge, came home to find they have taken 38.00£ from my account, without even telling me. chat to there customer service, no help at all... when u sign an agreement with them, they have the power to take money out of your bank without your consent, its just day light robbery, they say , they give u 'free that and this' nothing is true...

I took out a bike for a week in sept 2023 £100 deposit gave it back after a week they only paid me £76.86 of my deposit . Contacted zoomo several times via email no response then in jan 2024 they made two transactions of £34.00 on my account very frustrating when you,ve not took or hired anything of them they have details and keep them would not reccomend this company . Finally i got my £34 back but there saying to me they wont give me the rest of my deposit because i had the bike 3 days longer which is not true ,they cant be trusted and they charge your card when ever they feel like took me 4 days to get my £34 back wont ever use zoomo have asked them to remove my details off their system.

They are taken money from my account after a year £236.72 which is unnecessary how to get refund my money can we make a police complaint about these? Help me

The bikes are okay. The hidden shady fees are extremely unprofessional and annoying. I just had £247.5 deducted from my bank account because they put me on a 3 month plan when I asked for a week! Disgusting, they're obviously doing this because they are desperate for money and will stoop to basically rob you of your hard earned money...

I rented a an e-bike two weeks ago monthly, first the prices mentioned on their site is misleading that gives wrong information, they charge you extra for others things when you get the bike which they dont mention earlier. They give you a second hand used old bike when you pay them 170 a month. The bike given to me was in the worst ever condition. Dirty messy full of mud, the chain kept coming off, the battery goes down so quickly and the electric motor stops working when it wants make you pedel with so much efforts. After talking to support and staff, no help at all, the mechanic at shop didn't even bother to ask the faults and just took the bike in for full service just after two weeks of using it which i hardly did because of this absolutely ridiculous bike. Until now no one is replying to my text and no response from mechanics. I paid them for the month but i dont have the bike. They have it.

Not deserve even single star very bad service and very bad staff of fulham,London need to learn some manners

Poor staff poor service
I am 2 years old user of zoomo my bike last 3 months not working well i go to store they repair next day same problem they change my bike 2 time but same motor problem now they said we don't have enough bike worst company poooooor

I started a 3 month contract with them on August and they said it would be £160 a month. But avoided mentioning any tax/extra charges that I would have to pay for. It totalled £190. When I checked their site after a month, they reduced the prices dramatically. I wasn't expecting to be able to change my contact but already I felt like I had been finessed. They even tried to overcharge me after my contract ended.

They also failed to mention that you need to book a return before you can return the bike and they will keep charging you after the contract until you do. I was fortunately lucky to be able to get my invoice voided as I returned the bike on the day it ended without booking the return but I can not talk for everyone else.

Also I have had many accidents while riding in the rainy weather as the wheels are not designed to grip on the road during these situations and I've been injured twice slipping on the rainy roads. They obviously won't pay for liability but demand that I pay them on time?
Nah.

Avoid renting with Zoomo. They are shady about fees, their bikes are not designed for rainy weather and their support is lacking knowledge when it comes to money or subscription issues.

F*cki*g bast*rds they deduct my last payment from my new mastercard and still refund my bond into my old blocked MasterCard. Now they are pulling me around just telling me sorry we can't do anything go to your bank they will do! but my bank told me refund will pop back to them if they putt it in blocked card.

Disgusting company, blatant cash grab.
Text message customers at 11PM at night.
Supply faulty bikes and try and make you pay for this unless you mention getting a copy of the mechanics report and reporting it to the ombudsman. I’ve never wrote a negative review ever, but for this company I must.

I rent a ebike from Zoomo and I'm very happy with this bike also today I have a booking appointment to fix my tyre pinch the lads from Birmingham they are amazing and quick they sort out my bike Thank you Tahir and PA
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

It has a best price to rent for the E-bike

Horrible service in the Edinburgh store never answers the phone which isn’t good because people have questions. Customer service to existing customers is very poor, the staff just don’t care and leave you hanging, communication with bike repairs is just terrible, they always say they will send a text and you never get one, they claim that there are 2 of them and they busy. i don’t think this is an acceptable response, if you can’t mange then you need to hire another person. The staff are in general unprofessional, rude and just unhelpful. When you want to return a bike, there is no appointments for around a week-two weeks to rip people more.

bad services no answer of call just concerned to grab money from people if you want to return the cycle they will give you the appointment for next 2 weeks so they can get more money.
Totally disappointed.
worst experience
never go again