Zoomo Reviews 

It's perfect for riding a bike around the city and doing Uber! Good battery life time and long time powerful!

The service given by Giovanni was really helpful. I really recommend renting e-bikes with Zoomo.

0 customer service and efficiency.

They wasted 3 hours of my time to say we run out of batteries, stupid system and logistics. Careless service provider

Always very kind & helpful. Bike worked perfect. I do recommend!

Got my first bike rent here. The bikes were affordable, Great service, friendly staff! Very recommended if you plan on delivering!

Noah rocks! I like his vibe and how he stays chill in a busy situation in the store. I feel for the guy, I work in retail too. They need to hire more staff. The serving time was slow, and I got line-jumped multiple times, but I kept my cool. Finally, after 2 hours of waiting, I have my bike! I can't wait to use it for my daily commute instead of taking the train and bus.

Great bikes and very good customer service and great mechanics, definitely recommend

Great experience. Bikes and service was amazing.

Great place, Pablo really took care of me and the bike was awesome. Giving it back because I’m going to Tasmania but would have kept it for years.

The service was fantastic, within 1 hour we had everything solved. My bike got a flat tyre and they did not charge me anything! Maintenance of the bike is included :) The workers are very friendly and the bike works really great.

Zoomo E-bike isn't just a place I rent bikes from; it's become a part of my life, thanks to Ferl and her incredible team. Walking into Zoomo feels like visiting family, with Ferl's warm greeting and genuine interest in how I've been. Her memory for names and conversations never ceases to amaze me. Renting the Zero bike has been a game-changer for my outdoor recreational and side hustle activities, even if I do wish for a bit more battery life sometimes. But hey, it's a small price to pay for the reliability and service Zoomo offers. Blaise and Arun are amazing too, always ready to help me with a smile. From Brisbane to Melbourne, Zoomo has been my number one choice for safe and compliant e-bikes. If you want more than just a rental, but a true connection, Zoomo is the place to be. Thank you, Zoomo family, for making every ride an adventure.

Amazing people, the asian girl hustling hard to get the customers attention despite she's feeling under the weather. I subscribed to used e-bike $99 for 16 weeks, pretty good deal. The bike looks a bit old but w hat matters to me is the gps, app support and warranty which is a huge deal. I returned my previous white back last year and now they have the sale. Great stuff and amazing staff, kudos to the asian girl I hope you be okay!

I recently rented a bike here, everything was perfect .
I recommend

Ferl in Melbourne was excellent. She knows her stuff and explained everything to me.

Toronto locarion are Scammers. Liers. Decievers. For 500 go buy a e bike from walmart.

Such an expensive and the most rubbish company ever. They are not following their own policy and just making money for their own. Even they are against their own policies.

First thing that if you want to get cycle for one week. They have such a rubbish system, they will not give you the date after one week. They just give the date to return cycle with minimum 14 days.

They told me that if you have booked appointment to return cycle before one week minimum, they will not proceed your payment.

My account wast on hold due to some reason and zoomo sending me emails again and again to proceed the payment for which they were not eligible to proceed. Even they email me that if you will not allow us to proceed the payment we will lock your cycle as well as it will lead to a criminal offence. What the hell is this. But somehow I setup my account and they proceed their payment.

Now I em trying to email them but they are not giving me any response because the last payment they processed, I want to get my back but still no response. Really disappointed. Don’t buy cycle from zoomo. They are just making money.

Bermondsey store is rubbish for ebike rental. They have a very arrogant manager called Ahmed , he looks down at people not helpful . It used to be the best zoomo rental place but not anymore.

The absence of attentiveness and professionalism in Zoomo's customer service and care is truly disheartening. Throughout our phone conversations, I have repeatedly been labelled as a thief and criminal, and even faced threats from your representative on the 29th that Zoomo would report me as a thief to the legal authorities, potentially leading to legal consequences. Despite my numerous mentions of this during our call, it appears that Zoomo fails to recognize or address these concerns.

According to Kleng, I have allegedly missed payments three weeks ago. However, I rented out the bicycle on March 15th, and the phone call I received was on March 29th, which is a span of 14 days, not 21. Additionally, when I made the deposit, I also paid one week in advance for the bicycle. This implies that I have not been in debt, except for the specific day of March 29th, with a total of £51 outstanding.

On the 29th of March, during our conversation with Kleng over the phone, I experienced feelings of humiliation and deception. This was due to the fact that I was assured of a complete refund during our discussion following a 5-minute hold period, during which she assured me of sending a confirmation email, she abruptly ended the call without attempting to reconnect with me, but the email I received afterwards was astonishingly inconsistent with what had been agreed upon. Kleng had specifically mentioned that I would be receiving an email confirming the resolution we had reached, which included the specific details of the full refund amounting to £141.

Additionally, upon my request for the report from the mechanic following my bicycle rental on March 15th, Zoomo did not present the report as requested. Instead, they claimed to have inspected the bicycle and confirmed its perfect condition. Throughout our investigation, we encountered several customers who had similar experiences with Zoomo. None of them were provided with a report from the mechanic. This behavior by Zoomo appears to be an attempt to evade accountability. It is important to emphasize that the bicycle was not in roadworthy condition and could have potentially caused an accident. I have raised these concerns with Zoomo, but they have not provided any evidence to support their claim that the bicycle underwent an inspection before being rented out to me.

Firstly, there were significant issues with the functionality of the bicycle's gear-changing mechanism, which hampered its performance and made riding a cumbersome and potentially hazardous experience. Additionally, the chain of the bicycle exhibited signs of wear and tear, further exacerbating the riding conditions and raising concerns about safety.

Despite assurances of an 8-hour battery life, the battery consistently lasted no more than 4-5 hours, significantly impacting the usability and convenience of the rental.

Despite my repeated efforts to address this matter with Zoomo, I did not hear back from them until they were served with a formal notice from the Court, indicating my intention to take legal action against them. Additionally, I have not received a refund or any communication from Zoomo since March 29th, which would have shown their dedication to honouring their commitment and correcting their mistake.

The staff are super friendly and the bikes are built for my delivery needs!!!!

dont trust zoomo company,its not a worthable company. for 10 pounds light issues they fined 101 pounds from my deposit amount. befor deposit a amount on zoomo think 100 times, make sure they will not return your deposit amount. cheated company they will cheat your amount.