I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
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Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
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Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
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Easy-beasy lemon sqeazy
I was absolutely satisfied with the service. No hustle, no pain, just privide the relevant documents, then sit back with your trotters up and enjoy :-)
July 11, 2026
Reply from RIFT Refunds
Hi Péter, We're so happy to hear you were absolutely satisfied with our service. It's wonderful to know the process was easy and hassle-free for you. We appreciate your positive feedback! Kind Regards, Sinead
Easy to deal with and very helpful…
Easy to deal with and very helpful throughout the process of the claim Easy to talk to and they keep you informed all the way just great 👍
July 11, 2026
Reply from RIFT Refunds
Hi Graham, We're so pleased to hear that you found our team easy to deal with and very helpful throughout your claim. Keeping you informed every step of the way is important to us, and we're glad you had such a great experience. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Peter, Thank you for your review! We are thrilled to hear that you found our service quick and easy. We look forward to speaking with you in the future. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Elijah, Thank you for taking the time to speak with me today. I am pleased to hear that this review was submitted in error and that you did not find our staff to be unprofessional or rude. We look forward to speaking with you again in the future. Kind Regards, Sinead
Rift have been dealing with my tax…
Rift have been dealing with my tax claims for several years and always mzke a swift and good job of it for me resulting in a refund from the tax authority.
I highly recomend them.
July 11, 2026
Reply from RIFT Refunds
Hi Philip, We're so glad to hear we've consistently provided swift and effective service for your tax claims, resulting in a refund. Thank you for your high recommendation! Kind Regards, Sinead
Great customer service
Great customer service. Extremely polite and reassuring. Prompts for paperwork and information was well done.
July 7, 2026
Reply from RIFT Refunds
Hi Lee, We're delighted to hear that you found our customer service to be polite and reassuring. We're also glad that our prompts for paperwork and information were well received. Thank you for your positive feedback! Kind Regards, Sinead
Dicchya was fantastic
Very easy and well explained process start to finish. Simply had to send over the relevant documents and they do all the hard work. Thank you to Dicchya for helping with the claim
July 7, 2026
Unprompted review
Reply from RIFT Refunds
Hi Luke, We're so happy to hear that the process was easy and well-explained from start to finish. It's wonderful to know our team handled all the hard work for you. Kind Regards, Sinead
Tax Refund
Have used Rift many years now with success
My accountant this year was Dennis C ,this man is the tops,
Can not rate Rift and especially Dennis highly enough
All done and dusted in a day , now just have to wait while my records sent to H.M.R.C and await refund
July 8, 2026
Unprompted review
Reply from RIFT Refunds
Hi Keith, We are delighted to hear about your continued positive experiences with us over the years. It's wonderful to know that our team member provided such excellent service, making the process smooth and efficient for you. We truly appreciate your kind words and your high recommendation. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Kouassi, Thank you for your review. We are thrilled to hear that you found us very helpful. We look forward to assisting you in the future. Kind Regards, Sinead
Great experience again very simple…
Great experience again very simple jaclyn was perfect very happy women great help ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
July 9, 2026
Unprompted review
Reply from RIFT Refunds
Hi David, We're so happy to hear you had another great and simple experience with us. Thank you for your wonderful feedback! Kind Regards, Sinead
Really good service provided.
July 7, 2026
Reply from RIFT Refunds
Hi Adam, We are so happy to hear that you had such a positive experience with our service. Thank you for taking the time to share your kind words. Kind Regards, Sinead
Was very happy with the way my claim went
Was very happy with the way my claim was dealt with. Used rift for many years and still provide a good service
June 27, 2026
Reply from RIFT Refunds
Hi Kenneth, We are so pleased to hear that you were happy with how your claim was handled. It's wonderful to know that our service continues to meet your expectations after many years. Kind Regards, Sinead
James was extremely helpful
James was extremely helpful, calling with updates and whenever he needed information. He answered all my questions and made the process very simple and easy.
July 8, 2026
Unprompted review
Reply from RIFT Refunds
Hi Keiran, We're so happy to hear that our team member was extremely helpful, providing updates and answering all your questions. It's wonderful to know they made the process simple and easy for you. Kind Regards, Sinead
Excellent company to deal with,staff…
Excellent company to deal with,staff are very helpful and friendly,always a pleasure to use rift,use them every year.
July 8, 2026
Unprompted review
Reply from RIFT Refunds
Hi, We are so pleased to hear you consistently have a positive experience with us year after year. It's wonderful to know our staff are always helpful and friendly! Kind Regards, Sinead
Reply from RIFT Refunds
Hi Giovanni, We are so happy to hear that you had a very good experience with us and are pleased with our company. Thank you for your kind words! Kind Regards, Sinead
The staff are extremely nice and very…
The staff are extremely nice and very helpful and will go out there way to make sure they meet all your needs through the process. The times are flexible for our working hours and for the years iv been with them there has been no problems or issues. There not one of the best company’s out there they are the best. Thanks guys roll on our next refund
July 8, 2026
Unprompted review
Reply from RIFT Refunds
Hi Luke, We are so pleased to hear that our team has consistently provided you with excellent service and gone above and beyond to meet your needs. It's wonderful to know that our flexible hours have been beneficial and that you've had such a positive experience with us over the years. We truly appreciate your kind words and look forward to assisting you again. Kind Regards, Sinead
The staff were very knowledgeable and…
The staff were very knowledgeable and they were very helpful,easy to deal with and very helpful they were just great and kept in touch with you all the way through the whole process
July 7, 2026
Unprompted review
Reply from RIFT Refunds
Hi Graham, We're happy to hear that our team was so knowledgeable and helpful throughout the entire process. It's wonderful to know they kept in touch every step of the way. Kind Regards, Sinead
Mak llic was very helpful and the…
Mak llic was very helpful and the process went very smoothly,I can’t thank him enough for all his help claiming back my travel expenses
July 7, 2026
Unprompted review
Reply from RIFT Refunds
Hi John, We're happy to hear that our team member was very helpful and that the process went smoothly for you. We appreciate your positive feedback regarding the claim for your travel expenses! Kind Regards, Sinead
Sunny was always available and made the…
Sunny was always available and made the process so easy
July 7, 2026
Unprompted review
Reply from RIFT Refunds
Hi Connor, We are so pleased to hear that our team member was always available and made the process easy for you. Thank you for your positive feedback. Kind Regards, Sinead
I’ve been with Rift for many years and…
I’ve been with Rift for many years and have always had a very good experience with them.
July 7, 2026
Reply from RIFT Refunds
Hi Stephen, We truly appreciate you sharing your positive experience with us over the years. We're delighted to know you've consistently had a very good experience. Kind Regards, Sinead
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