Right Price Tiles & Wood Flooring Reviews 137

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making their interactions pleasant and productive. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience, from product selection to advice on home improvements. The products themselves are often described as high-quality and offered at good prices. However, some people were dissatisfied with the delivery service, experiencing delays, lack of communication, or issues with items not arriving as expected. A few other people also felt that the pricing for delivery was not always justified.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness and knowledge.... See more

Product

Users describe positive interactions with product. Customers found products to be a really good price... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced prompt delivery, with... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the helpfulness and patience of... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the good and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff in Fonthill were very helpful and friendly. Margaret also went out of her way to get an item moved from one storage facility to another so that I'd be able to pick up everything on time.

Rated 5 out of 5 stars

I found Paul (Store Manager, Bray) extremely helpful. I got a great sales reduction and he was able to advise me on all the items I needed to complete my bathroom refurbishment. I would recommend t... See more

Rated 5 out of 5 stars

Everything arrived on time, nothing was missing or broken, and everything arrived was as expected. The prices were affordable and the items were of good quality. I do wish the website was easier t... See more

Rated 5 out of 5 stars

Price, quality and great service at Fonthill. Lenny took flooring measurements, did the sizing up, pointed out some great tiles, as well as the lovely grey wood effect laminate ... and when all was do... See more

Company replied


Company details

  1. Tile Store

Written by the company

Ireland's largest Tile & Wood Flooring retailer with 27 stores nationwide. The best range of Tiles, Wood Flooring, Bathroom Ware & Cladding.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best customer service ever. Leon was a lifesaver

I went to the branch on the Lower Road in Cork. Leon was outstanding! I was about to be royally ripped off by a labourer but he recommended a trusted contractor for the job. He was just so warm, reassuring and understanding and went through everything in a clear and concise way.

April 25, 2025
Rated 5 out of 5 stars

Efficient

We popped around to the Drogheda shop to check out flooring on sale. Staff were helpful and knowledgeable. Online purchase was simple, and click and collect was ready within 48 hours. Yet to lay it!

April 24, 2025
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind words, Edel! We hope you love your new flooring! Alan

Rated 1 out of 5 stars

Still waiting on my order.

Still waiting on my order.

March 29, 2025
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Hi Amanda, I believe our Tralee store has since fulfilled the order. Our apologies for this delay. Alan

Rated 5 out of 5 stars

Outstanding Customer Service

the staff, especially Aidan went above and beyond to help me out, FANTASTIC customer service, i will highly recommend Right Price Tiles Clonmel to anyone needing flooring.

March 26, 2025
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Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind review Jamie!

Rated 5 out of 5 stars

Bray Store:I was most impressed by the service in…

I was most impressed by the service in Bray - Boghall Road. The courtesy - advice and helpfulness of the staff - in particular the manager demonstrated high standards in customer service. My order was relatively small but given the attention of a larger order. I also noticed while I was there the help given to a customer with a challenging speech impairment - great patience and understanding shown. Well done

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from Right Price Tiles

Great Customer Service from Michael in Right Price Tiles in Castlebar and all the staff in Right Price Tiles in Portlaoise in making sure that I received tiles to complete my half finished tiling project. They were end of line tiles so I was delighted to receive them. The staff ensured I knew when they arrived in the Portlaoise shop and arranged a Sunday pick up to suit. Thank you all :-).

January 19, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful what you buy

Be careful what you buy. I bought grout in Oranmore Store that was supposed to be black. After it dried, it turned out that the color did not match the description at all. It came out silver gray. After the complaint, the case was forwarded to the manufacturer. BOSTIK was supposed to contact me to find a solution. That was 4 weeks ago. Since then I have been waiting for contact to finally finish the bathroom. This is not a comment about the store, the employees did everything they could to resolve my complaint and were very helpful, but be careful what you buy so that you are not disappointed later.

January 10, 2025
Unprompted review

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