Right Price Tiles & Wood Flooring Reviews 137

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making their interactions pleasant and productive. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience, from product selection to advice on home improvements. The products themselves are often described as high-quality and offered at good prices. However, some people were dissatisfied with the delivery service, experiencing delays, lack of communication, or issues with items not arriving as expected. A few other people also felt that the pricing for delivery was not always justified.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness and knowledge.... See more

Product

Users describe positive interactions with product. Customers found products to be a really good price... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced prompt delivery, with... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the helpfulness and patience of... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the good and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff in Fonthill were very helpful and friendly. Margaret also went out of her way to get an item moved from one storage facility to another so that I'd be able to pick up everything on time.

Rated 5 out of 5 stars

I found Paul (Store Manager, Bray) extremely helpful. I got a great sales reduction and he was able to advise me on all the items I needed to complete my bathroom refurbishment. I would recommend t... See more

Rated 5 out of 5 stars

Everything arrived on time, nothing was missing or broken, and everything arrived was as expected. The prices were affordable and the items were of good quality. I do wish the website was easier t... See more

Rated 5 out of 5 stars

Price, quality and great service at Fonthill. Lenny took flooring measurements, did the sizing up, pointed out some great tiles, as well as the lovely grey wood effect laminate ... and when all was do... See more

Company replied


Company details

  1. Tile Store

Written by the company

Ireland's largest Tile & Wood Flooring retailer with 27 stores nationwide. The best range of Tiles, Wood Flooring, Bathroom Ware & Cladding.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I went in looking for a sample of…

I went in looking for a sample of laminate wood flooring and came out with 3, at no charge. The staff were very helpful

December 27, 2024
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Thanks for your kind review! We hope to see you again soon. Alan

Rated 5 out of 5 stars

Fantastic Customer Service

Such good Customer Service from Alan,also Tony in the Galway Store,Stephen in the Wexford Store for going above and beyond ,really saved the day in sourcing extra tiles for me to save the day!
Great at their jobs and so nice aswell,highly recommend.

Louise

January 15, 2025
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind review Louise! Glad you're sorted! Alan

Rated 5 out of 5 stars

Went above and beyond and won!

Back in November 2024 while moving furniture, a chair fell on our kitchen floor and cracked one of our tiles which had been laid approx. 18months ago. We didnt have any spares to replace it, so I dropped into our local RightPriceTiles shop but unfortunately the shade of our tile was not available. Stephen in RightPriceTiles Bray where I originally bought the tiles did a search on what I had ordered and was able to list the specific batch number, and subsequently put out the feelers to all the rest of the RPT stores in Ireland to see if anyone had this old batch still in store. a few weeks later, Martin in RPT Galway was able to confirm that he did indeed have a few boxes in stock that was possibly the same shade that I needed to replace our broken one. To get them shipped all the way from Galway to Wexford was very expensive, so my son and I did a roadtrip on Saturday to buy a box. Sure enough, the shade was spot on, and I bought a full box to ensure I had plenty of spares just in case. Fair play to Stephen in RPT Bray and Martin in RPT Galway for going above and beyond for me, and all the rest of the RPT staff who are always extremely helpful. I may never use the rest of the tiles but I always say that its better to have them than be looking for them!! Well done Right Price Tiles.

January 11, 2025
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind review Padraic!

Rated 5 out of 5 stars

Went to collect the floorings from the…

Went to collect the floorings from the warehouse at the Marina in Cork this morning. The staff were so helpful!

December 26, 2024
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Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind review Joe!

Rated 5 out of 5 stars

Excellent value and customer service

We dealt with Lloyd in the lower Glanmire road store in Cork and he was super.
Helped us choose our tiles using samples etc. with no pressure. Was able to return unopened boxes that the tiler didn’t use which is a great service that some shops don’t provide. Would definitely recommend 👍🏻

December 9, 2024
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind review! I will be sure to pass it on to Lloyd, have a great Christmas. Alan

Rated 5 out of 5 stars

Click and collect so straightforward

Ordered online, collected in Sligo store. Couldn't have been easier and staff helpful. Thanks guys.

November 23, 2024
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

We really appreciate the kind words, Ann-Marie! Alan

Rated 5 out of 5 stars

Great service

Great service. Very helpful staff. Thanks guys! 👍

November 24, 2024
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Reply from Right Price Tiles & Wood Flooring

Thank you for your kind review! Alan

Rated 1 out of 5 stars
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Reply from Right Price Tiles & Wood Flooring

Hi Aidan, we called you about your free sample being in store. We have it ready for you to collect. Thanks.

Rated 1 out of 5 stars

I purchased 7 boxes of tiles costing…

I purchased 7 boxes of tiles costing €399.08, from Coolock branch on August 23rd 2024.
Unfortunately the tiler was delayed to start the job. I learned the tiles were not the correct ones and had to return them today. The salesman informed me of a charge of €80 to return the tiles in perfect condition?
I was informed that your company policy in relation to returns has a 20% charge for an order that's considered ex essive,he stated over €80?
I believe this to be unacceptable to charge a pensioner such an extortionate amount especially as the tiles were sourced on site at the shop in coolock and not from an offside warehouse as the salesman claimed.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

Web site didn't work, tried 3 cards to order all rejected, no one answered emails, phone said leave number and we will phone back - no one did, unbelievably poor service, bought what I wanted elsewhere and despite supposed free VAT offer I paid €200.00 Less from another tile provider. Will never deal with them again. Service is just as important as price

August 16, 2024
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Hi Mike, we had many email communications back and forth, I advised you to contact the Tralee store directly who would happily assist, they also tried contacting you but you did not answer. Sorry we could not meet your needs this time, we were more than helpful in trying to give you a quote. Alan

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