Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great seller great service.

Great experience all round swift delivery very well packaged will certainly recommend and use again.

August 28, 2025
Unprompted review
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Reply from Rigu

Thanks Keith, it's always nice to hear that people appreciate the packaging.

Rated 5 out of 5 stars

Excellent personal service

Purchased a leather camera strap, explaining in the comments box provided on the order page exactly what I was ordering this product for, in case it might not be quite right. Immediately received not just a tracking link, but a helpful and friendly reply, clearly written by an actual human being. The strap arrived promptly and safely, well-packaged, and is a quality product which I would expect to last for years. I recommend this business highly.

August 13, 2025
Unprompted review
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Reply from Rigu

Thank you very much for the review John, I appreciate it!

Rated 5 out of 5 stars

Great product, great service.

I've been looking for a good leather camera neck strap and came across Rigu quite by chance. Their black leather (other colours too) camera strap looked good and was well priced.
I had good service and communication from Andy and am now the happy owner of two well-made and comfortable straps.

August 14, 2025
Unprompted review
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Reply from Rigu

Good products, service, and pricing are exactly what I aim for so this is the kind of review I love to see, thank you!

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Prompt delivery and great communication. Would definitely shop here again

August 14, 2025
Unprompted review
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Reply from Rigu

Thanks for taking the time to leave a review Cath, I really appreciate it!

Rated 5 out of 5 stars

Rigu went above and beyond! Great products & customer service

My experience of Rigu was outstanding! I was interested in a personlised product, and messaged the team as I'd stumbled across their products at short notice and wanted to ensure it could arrive in time as it was a gift. I received a very prompt response, and I'm pleased to say they went above and beyond to help me out, and I received the gift in plenty of time. Once the strap arrived, I was also really pleased with the quality of the product, as well as the boxing/presentation of the product. Really great gift!

July 15, 2025
Unprompted review
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Reply from Rigu

This is everything I'd hope to hear in a review! Buying a gift for a photographer is tricky, so I always try a little bit harder than usual to make sure the process is as smooth as possible.

Rated 5 out of 5 stars

Great company to buy

Great company to buy, knowledgeable service provider with first hand experience of the equipment they sell. Great communication and customer service.

July 1, 2025
Unprompted review
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Reply from Rigu

Thank you very much for the review Ryan, I really appreciate it!

Rated 5 out of 5 stars

Happy Customer

Only a small order, delivered with care and attention. Items of this quality are very difficult to find and they have tidied up the removable straps on one camera and two pairs of binoculars just as I hoped.

July 11, 2025
Unprompted review
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Reply from Rigu

Small order, big order, they're all the same to me! Thank you very much for the review.

Rated 5 out of 5 stars

Great personal service

Great personal service with full information and follow up emails. Item well packed and fast despatch and tracked delivery. Item all as described and great condition and just what I needed. Fully recommended.

June 21, 2025
Unprompted review
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Reply from Rigu

Thanks for the review Ian. This is exactly what I like to offer, good service and a good product!

Rated 5 out of 5 stars

Top, Top Business!!

For those not into long reviews let may just say now, this is a TOP (one person) company and I highly recommend you use them.
OK let me now expand on why you should.
I bought a camera strap and a couple of adapters. I love the strap, it looks great and the quality for the price is excellent.
There website was so well set up and easy to use and a huge plus in my opinion was that because I ordered a couple of small items in addition to the strap and my order reached a certain value, the postage for the smaller items was automatically removed. No code to hunt out and type in, no email requests needed, all done at checkout. Superb!
The items were well packaged with minimal plastic, another plus, and were sent very quickly.
Communication was excellent from Andy (the owner).
Seriously, there are some big companies out there who could do with a lesson or three in how to operate a good, friendly and efficient business from Rigu.
Thank you so much for a wonderful, easy, and well priced shopping experience.
HIGHLY RECOMMENDED!!

June 15, 2025
Unprompted review
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Reply from Rigu

Wow, what incredible feedback, thank you so much!

Rated 5 out of 5 stars

Great service from Rigu

Great service from Rigu, Item promptly dispatched, follow up email with tracking information. and some nice personal touches in the packaging. Adaptor is just what I needed for my ventures into light painting following a great workshop in Glasgow

June 13, 2025
Unprompted review
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Reply from Rigu

Thank you very much for the review, Ian. I hope you enjoy light painting!

Rated 5 out of 5 stars

Great product and is great quality

Great product and is great quality, a stylish strap for a classic rolleiflex. The packaging is superb as well. Everything else was straightforward and I would recommend this company

June 11, 2025
Unprompted review
Rigu logo

Reply from Rigu

That's everything I aim for, a good product and good service! Thanks Kev!

Rated 5 out of 5 stars

Great quality and service!

Great quality and service!
Camera strap arrived super fast. Good packaging and quality. Highly recommend

May 23, 2025
Unprompted review
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Reply from Rigu

It's great to hear that you're happy with everything, thanks for taking the time to leave a review!

Rated 5 out of 5 stars

The strap is just perfect

The strap is just perfect! Ordering was quick and easy. Andy got the strap sent out immediately. All online orders should be this smooth. Highly recommended!

April 28, 2025
Unprompted review
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Reply from Rigu

Thanks David, it's great to hear you're happy.

Rated 5 out of 5 stars

Quality Product, Quality Service

Was on the look out for a new neck strap for my Mamiya C330 Professional F and Rigu certainly delivered (literally!)

The strap is excellent quality and sturdy too! Delivery was quick and you can tell they took the time to package my order with care!

April 24, 2025
Unprompted review
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Reply from Rigu

Thanks for the review, George. It's always nice to hear about the lovely cameras that people pair with the straps!

Rated 5 out of 5 stars

Excellent!

All was smooth and by the numbers. What I did not expect was the extra attention to detail in presentation and packaging. It is the little things that make a retail experience more fun!

April 9, 2025
Unprompted review
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Reply from Rigu

Thanks Mike! I like to make the presentation nice without going overboard (and pushing up the price).

Rated 5 out of 5 stars

Pleased with my photo guides order

I’m pleased with my order of two photo guidebooks. The shipment was quick, and the communication throughout the ordering process was clear and reliable. Overall, a positive experience.

April 9, 2025
Unprompted review
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Reply from Rigu

This is exactly what I want to hear from a customer, thanks for the review!

Rated 5 out of 5 stars

Neck strap for Fuji X-E1

I needed a new neck strap for my Fuji X-E1 because the old, plastic one was beginning to crumble. There is plenty of choice at Rigu and a clearance offer was perfect for me - the new strap matches the leather case I just bought. I expect them to last for many years. Delivery and communication from Rigu was excellent.

March 26, 2025
Unprompted review
Rigu logo

Reply from Rigu

Matching up with a case is always a tough ask so I'm glad you found something that works, and at a bargain price. Thanks for the review, George!

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