Rileyriver Reviews 

273
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often finding items appear better in person, are well-crafted, and offer comfort with stylish designs. The ordering process is generally easy, with many people reporting timely delivery and good packaging. However, a significant number of customers express dissatisfaction with the return policy, citing difficulties in contacting support and high costs for international returns. Some people also experienced longer than expected delivery times, incomplete tracking, or even unreceived packages. Additionally, a few reviewers noted issues with product quality, inaccurate sizing, missing labels, or items not matching descriptions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers express... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment regarding... See more

Order

Clients share ambiguous opinions on order, with many expressing significant dissatisfaction regarding... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting long delivery times, some... See more

Return policy

People report negative experiences with the return policy, often citing difficulties and a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

UPDATE!! The company finally did contact me and offered a 30% refund for the shoes however I explained that I ordered a size 9.5 and they were waaaaay too small and they did not offer a larger si... See more

Rated 3 out of 5 stars

The sweater I purchased had no tags confirming size or materials used. The "mugs" I puchased, were well crafted, but I didn't realize how small they were. Delivery time was very long. It took a month... See more

Rated 4 out of 5 stars

Ookay so i wore these thinking id change them later but ended up walking all day, not like those fake sneakers that start irritating after an hour. was not sure at first but they actually held up real... See more

Rated 4 out of 5 stars

The shoes I ordered were just as pictured, true leather as advertised. Shipping was from China & tracking info was incomplete for much of the wait. RileyRiver asked for a review when I hadn't receiv... See more



Contact info

2.8

Average

TrustScore 3 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(273)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Leather Jacket

been looking for a good leather jacket for a while and finally found this leather jacket that’s actually good, was a bit hesitant but it totally exceeded my expectations

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Wrinkle free

I have got this satin shirt for a bday dinner and it was perfectly super soft and comfy, drapes nice, got lots of compliments. came wrinkle free so didnt even iron. shipping was fast. gonna wear it again for work and weekends

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could give a zero on this…

I wish I could give a zero on this rating. The shoes are way too small I've tried to send an email it won't accept the email because the possibility that it may have a virus attached. I've googled the phone number I called the phone number left a voicemail and I still have not heard from anyone. I paid $70 for these shoes I can't fit them can't resell them and I can't reach the company to get a return this company is a scam.

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

Delivered on Time

got this shirt for a weekend trip and it ended up being my go-to, honestly got a few compliments when I wore it with jeans. thank god the shipping was on time so I didn’t get late for my trip❤️❤️

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for Gift

Wanted to get my friend a nice jacket and then i found this one on there website. She loved it, says it looks really nice and goes with everything, comfy to wear all day. came packed well and on time. Glad i got it for herr🤗❤️

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Value & Comfortable

Honestly didnt expect this sweater to be this good for the price. the knit feels soft and comfortable and keeps me warm without feeling heavy, was packed neatly😊

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Decieving and dishonest product description

The item description states the material is "premium leather". Which is deceiving, dishonest, and predatory because the material IS NOT LEATHER, and by far, there is nothing "premium" about it. It is very poorly made and sized incorrectly (My size is US women 7.5 I ordered US size 8 - and the shoe fits extremely uncomfortable). Moreover, the item has a strong odor, which leads to a conclusion it was made using materials/technology that may potentially be harmful. RileyRiver provides a false and deceiving product description, and substitutes a good-quality item (product picture on RileyRiver website) with a poorly-executed copy.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Elegant & Warm

Wasn’t sure at first but this coat is actually really good fits nice, feels warm without being heavy and came packed well with no wrinkles. Delivery was on time Happy with it 👍

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

This is a HORRIBLE company

This is a HORRIBLE company. You eventually get the item you ordered but there is ZERO customer service. Shoes are very cheap looking. Quality is terrible. Light and flimsy material. If you try reaching out, you won't get a reply. Total waste of money.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT buy from this company

Do NOT buy from this company. I am having the same experience these other buyers describe having. Not responding. Now the’ve responded and don’t want to refund the shoes. They have no return process. This company appears to be a scam. Very bad customer service.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. The shoes are a piece of crap. The size that they say they are plan on them being three size smaller in their policy they said for defective items that they will do a full refund that is not true. Everybody gets the same emails saying that it will cost them $30 to send it back bad reviews all over the Internet people have the exact same stories beware horrible horrible company report them to every online review site or Better Business Bureau. You can better yet don’t buy from them.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t trust this company!

Don’t trust this company!
Really scam, rileyriver!

Regret didn’t see this page before I paid.

Really bad quality, wrong size, mislead material, not the company label.

The quality worst than which I can find in China taobao!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Most comfortable shoes

I’m a nurse practitioner, which requires me to have comfortable shoes and casual attire. Well these shoes does both, and I’m so pleased with my purchase, I will get the other 2 colors

January 26, 2026
Unprompted review
Rated 2 out of 5 stars

Riley River Shoes look great in photo, BUT…

Riley River Shoes look great in photos, but when they arrive, they are very poor quality, made in China. Customer service is iffy, they will give you a slight refund, if you keep them. I shouldn’t have given in. I never wear them, took a few pairs to a cobbler to see if I could have them dyed and they said that the quality is too cheap to dye. So I’m stuck with shoes I’ll never wear. Big waste of my money and time. Buyers Beware!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered shoes

I ordered shoes. They were beautiful but sizing not right, way to small. Would have liked to exchange but have called and emailed over 6 times, NO RESPONSE. After reading other reviews, which I should have done first. Will never ordered again...SCAM.
Unless you know the retailer Never ordered on line. So many scams. I dont know why these cant be shut down. Such a shame our world has come to this.

January 9, 2026
Unprompted review

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