Rileyriver Reviews 

The day after my shoes arrived I contacted Riley River via support@ for a return followed by 4 more email attempts. No response so I contacted AMEX to dispute the charge. AMEX contacted Riley River and they told them I never contacted them. I sent AMEX a copy of the 4 emails I had sent and then Riley River said they sent a return authorization which they never did.

I love the fit, the comfort, the look.
Everything about this shoe is absolutely stunning, and elegant. The shipping was pretty fast, too.

These shoes look great, they took forever to get here. They have a very unusual odor, that I hope goes away.

There s no answer on there customer service line. I send emails to cancel my order. No answer. I seem like a scam when there is no answer either vía email or phone.

RileyRiver does not clearly disclose its return policy. During checkout, there is no mention that returns must be shipped to Turkey. This information is only revealed after you request a return.

The return address does not match the seller’s billing location, and the cost of international shipping is higher than the value of the items themselves. This makes returning products practically impossible and financially unreasonable.

Instead of honoring a full refund, the seller offered only a partial discount. This feels like an unfair practice designed to discourage returns.

If the true return conditions had been disclosed upfront, I would not have placed this order. Buyers deserve transparency before making a purchase.

Cute shoes! Normal sizing. Love the colors

They are so beautiful! Quality leather. They look just like the ad. Absolutely love them.

This company is a rip off with poorly made clothes, incorrect labeling in advertising(material content incorrect) poorly sewn, expect when washed, will shrink, be off bias, unable to wear! They are the opitamy of throw away garments. No labels of content, origin, etc. Overpriced!! Will never! Buy from them again.

A complete scam. I paid $119.00 by credit card. It shows they are located in Orlando Fla.

It is a month and the tracking on GOFO was from China. The package never made it to the US.

I have emailed requested a refund 5 times. First was when I saw day 9 still in China had not moved. I felt this was misrepresenting a US company.

I never received and I get no responses. Zero.

I do get a lot of bad spam to the email used. Scams and adult content.

Horrible !! No customer service .. company in china .. total bullshit!! I am never ordering anything again until I check trust pilot

I was hesitant to purchase from a company in China. However, other than the length of time to deliver, I have had an excellent experience. I love the style of the shoes and love even more the kitten heel. The straight across the top of your foot style also caught my eye. It will take a few wears to break them in. I bout the brown leather. The pair of shoes is high quality and I will be purchasing additional pairs.

I have written 3 emails in an attempt to locate my order confirmation and arrange a return. I have also called the number and have not received a call back. The shoes I ordered are nothing like they were described on the site. They are cheap plastic, poorly constructed and frankly hideous. I inadvertently ordered 3 of the same pair of womens sling back flats and it seems now that I am stuck with them. I am furious that there is no way to contact this company and no receipt or return label in the shipping package. I would say "buyers be aware" this site is a scam !!!

The price is too high compared to the quality. After receiving the shoes, I decided to return them, but I'm having constant problems contacting the seller; this has been going on for about two weeks. When someone finally replied, they offered alternative solutions but not a refund. We have the right to a refund, don't we? I replied that I wanted a full return and a refund, and still no one is responding.

The shoes I ordered were just as pictured, true leather as advertised.
Shipping was from China & tracking info was incomplete for much of the wait. RileyRiver asked for a review when I hadn't received the product yet, so they weren't keeping track of delivery either. They didn't respond to emails but the package arrived about 3 weeks after ordering, so I guess not bad overall.

Lovely made shoes ! Beautiful also! Prompt delivery and great service !

Ordered a pair of shoes that looked great in the website. It took forever to receive them from a factory in China.
The shoes smelled like petroleum they were not as advertised they weren’t Lester or suede but fake leather. The heels were made of plastic and looked cheap. I asked for a refund and they wanted to know why. When I responded they didn’t answer me. Luckily my credit card company reversed the charge and Riley River never responded again.

Do not buy from this company! I ordered a Sherpa jacket as a Christmas gift for my daughter. The jacket arrived from China, and it appeared to be a used piece of clothing! There wasn’t one tag attached to the sleeve and not even a label at the collar! The Sherpa was completely flat and pilling! I tried several times to contact the company for a refund and to tell them how dissatisfied I was with their merchandise and naturally no one has returned several emails and phone messages! You can seriously find better quality clothing at a thrift shop! Do yourself a favor and avoid any purchase from this site!

I have tried to contact them four times and have had no response. I have been sent the wrong size shoes but have had no help in finding out how to return them. So total waste of money.

The worst online shopping experience. They advertised a jumper and it looked decent on the photo it was delivered about 3 weeks after the order and after seeing it, I decided to throw it away. It’s a scam and no one should use this company.

I was charged for 2 pair of shoes,I only needed 1 pair.I was charged $210.00 I called numerous times, left messages for a call back and no call back, I've sent numerous emails requesting a return label, and no response, when you call them all you get is a recording, NO call back, poor, poor customer service and the shoes are NOT a good quality shoe, cheap leather, DO NOT FALL FOR THIS FAKE WEBSITE. I WILL BE TAKING ACTION ON THIS COMPANY.