Rileywatchco Reviews 631

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and design of the products, often noting that the watches look even better in person than online. Many appreciate the craftsmanship, the comfortable fit on the wrist, and the unique styles that frequently draw compliments. The value for the price is also a significant highlight, with consumers feeling they receive good quality and excellent design for their investment. Additionally, the delivery service is frequently praised for being fast and efficient, even for international orders. However, some customers experienced issues with their orders, such as receiving faulty products or incorrect items. A few also mentioned that the watch box and papers were not of the best quality, or that the steel band did not match the overall quality of the timepiece. There were also occasional concerns about watches not keeping accurate time or stopping unexpectedly, and some noted a lack of communication regarding pre-orders.

What people talk about most

Product

Customers had positive experiences with the product, frequently expressing their love for the watches and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the craftsmanship, attention to... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting easy ordering processes and... See more

Price

Reviewers express satisfaction with the price, often noting that products look more expensive than they are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to share how impressed I am with this timepiece. The proportions are spot-on, making it a perfect fit for my wrist. It has an excellent weight to it that balances comfort and a premium fee... See more

Rated 5 out of 5 stars

The limited production "Scarface" version of the Howard Hughes Chronograph was well worth the wait. Looks exactly like the online photos (not always the case with some manufacturers). The watch feel... See more

Rated 5 out of 5 stars

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about... See more

Rated 5 out of 5 stars

I bought the Amelia Earhart GMT earlier in 2025. The watch is stunning, no issues. I'm probably being pedantic with the following- as it was a pre-order there wasn't a lot of correspondence regarding... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Unique and beautiful aviation inspired watches designed in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

631 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I bought a Reilly Watch Co chronograph…

I bought a Reilly Watch Co chronograph and it has genuinely impressed me. The design is distinctive without being flashy and it feels solid and well finished for the price. It sits comfortably on the wrist and gets noticed for the right reasons. It is not pretending to be luxury but it delivers good quality and value and I am happy with it.

December 26, 2025
Rated 5 out of 5 stars

Excellent communication

Excellent communication when I reached out to Riley concerning a shipping issue. I also love my new watch… excellent quality for the price.

December 27, 2025
Rated 4 out of 5 stars

The customer service needs work.

Ordered one of these watches as I saw what appeared to be an unfair (bad) review, and thought I'd see for myself while supporting a micro brand. Upon receipt, not only was the date not centered in the window, but the day (at the 9 o'clock position) doesn't line up correctly. My wife contacted the company (as the watch was bought for her) and the response was "The reason for this is just the way the movement is made so there isn’t anything wrong with the watch" and advised to return it if she didn't like it (she asked for a return shipping label, but received no reply) I even showed the watch on Reddit to a micro brand collectors thread, and everyone agreed that, at the price point, the quality control should be better, and while the misalignment might be acceptable on a $20-$50 Walmart watch, it isn't for a $200 watch.

UPDATE: After some 47,000 views and 60+ comments concerning this issue on Reddit, today we were told another would be sent, and to keep the one we have. The power of social media.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good watch with my HH01

Good watch with my HH01. Shipping took an extremely long time, but just writing this to warn USA customs that our customs may slow the shipment of this watch significantly. I ordered mine beginning of December and it arrived early January. I know this is a busy shipping time, but our customs changes lately seems to have slowed it alot. So just note it may say fast shipping, and they do ship fast, as my order was out in 36 hours from placing. But international shipping is slow. Its a fantastic watch with great heritage looks. Build quality feels extremely good and i love the engraving on the back. Racing green is a great colorway too.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I've not received the watch yet, still in Customs, but the ordering process was very easy. I also reached out to the company to ask if they'd be releasing more colorways of certain watches, and I got a reply directly from the owner. I have a lot of respect for companies where the founder/owner is involved in every aspect of the business.

December 25, 2025
Rated 5 out of 5 stars

Responsive Customer Service / Beautiful Product

I emailed customer service shortly before Christmas about a watch being restocked. They emailed within an hour to tell me the watch was already back in stock. The watch arrived quickly and it was just as advertised. Beautiful watch and a great gift for my grown son.

December 18, 2025
Rated 5 out of 5 stars

This is my third Riley watch

This is my third Riley watch, 2 automatics and now a quartz. They are all great quality, and interesting and attractive designs. Service has always been brilliant with very quick delivery and no problems at all. Would thoroughly recommend.

December 26, 2025
Rated 5 out of 5 stars

Top notch service

Top notch service, a beautiful product (Amelia Earhart-classic cream) very fast shipping. Will be putting in another order soon.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic watch + customer experience

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about the metal band at first but got the hang of it and works perfectly. Also terrific customer service and quick shipping. Will definitely keep an eye out for future automatic models from Riley.

July 29, 2025
Rated 5 out of 5 stars

It’s a beautiful watch

It’s a beautiful watch. I have been wearing her nonstop. Hopefully it doesn’t get scratched for a while (because of where I work). Love it. Will buy in the future. Quality item ❤️

December 16, 2025
Rileywatchco logo

Reply from Rileywatchco

Thank you so much! It's a sapphire crystal glass, so they're extremely resistant to scratches, so with any luck that shouldn't be an issue!

Rated 5 out of 5 stars

I really like the watch

I really like the watch. Riley Watch is a great company to deal with. The watch arrived quickly and safely.

December 14, 2025
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Reply from Rileywatchco

Glad to hear trhat James, here if you need anything

Rated 2 out of 5 stars

Immediately broke

Immediately broke

A part of the strap immediately started wearing and eventually broke after a few days.

Very pretty watch, though.

December 19, 2025
Rileywatchco logo

Reply from Rileywatchco

Hi there, it's a shame you didn't reach out to me on this, we would have replaced the strap for you at no cost of course. We use high quality leather straps and generally have no issues with them, but if you've received a faulty one I'm happy to remedy the situation.

Rated 5 out of 5 stars

Moonshine

My Riley moon deco arrived and it’s beautiful. It has a proper moon complication and is amazing value for money.

January 2, 2026
Unprompted review
Rileywatchco logo

Reply from Rileywatchco

Great to hear you like it Tony, I'm a big fan of that one myself.

Sam - Owner, Riley

Rated 3 out of 5 stars

The watch is beautiful and very good…

The watch is beautiful and very good value but there were no instructions as to how to set the date, the day or the time in 24 hr dial. Just include instructions please !

December 10, 2025
Rileywatchco logo

Reply from Rileywatchco

Hey Lubaina! There shoule have been a card in teh box with instructions, it's tucked into the back pocket on the inside of the case.

Rated 5 out of 5 stars

I have a rather large collection of…

I have a rather large collection of nice watches. From Cartier, Rado Hamilton a few others.Most are towards the dress side. The Howard Hughes Chrono. With blue and white with Orange indexes looks fantastic. I ordered 3 straps for it. The sky blue and orange sailcloth bands and a stainless mesh bracelet. It really pops with color. I like the Retro look.
Arrived quickly, but I ordered back in late Nov.
I forgot to add the discount but after a couple calls Samuel made sure it was taken care of. For being a Micro brand, I know that he has to be working his butt off. Remember, he has people all over the world wanting it yesterday. I will definitely be back to buy a few more. Living in Florida I get to be creative on the colors of my watches to match the Hawaiian shirts I have.

November 16, 2025
Rileywatchco logo

Reply from Rileywatchco

That's incredibly appreciated Tom, I'm glad we've done you well on this one! Enjoy, and I'm here im the Manchetser snow incredibly jealous of your Floridian weather!

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