Rimmers Music Reviews 

613
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often finding them to be exactly what they wanted and in perfect condition. Many people appreciate the competitive pricing, noting that the company frequently offers the best deals. The service is often described as excellent, with consumers highlighting helpful staff and a smooth ordering process, leading to quick and efficient delivery. However, some people mentioned occasional delivery issues, such as items arriving damaged or with incorrect parts. Other instances included missing items, courier delays, or a lack of tracking information, sometimes leading to disappointment and the need for follow-up.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting the excellent, prompt, and efficient... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, quick, and straightforward,... See more

Price

Customers consistently note positive experiences with price, often finding competitive and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more

Rated 5 out of 5 stars

I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch w... See more

Rated 5 out of 5 stars

I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more

Rated 5 out of 5 stars

Very helpful and courteous. Open to lots of questions and also called to double check things before and after delivery of the Digital piano The piano came on time and they even told us what to... See more


Company details

  1. Piano Store
  2. Music School
  3. Piano Moving Service
  4. Piano Repair Service
  5. Piano Tuning Service

Written by the company

Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

613 reviews

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No recent history of asking for reviews

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4.8

All reviews

(613)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Yamaha PRS SX920 WOW.

Yamaha PRS SX920 ordered online Wednesday afternoon Feb 4th here Thursday morning Feb 5th; fantastic service.

Ordering was very easy indeed paying by PayPal; it was the cheapest I could find and with free next day delivery; since buying it's been reduced in price by £20 making it even cheaper.

Money isn't everything; what a brilliant arranger keyboard this is in fact to a 78 year old keyboard novice like me it's overwhelming but I'm slowly getting used to finding my way around using it; fortunately there are many excellent YouTube videos demonstrating it in depth.

With 61 keys it fits nicely into the corner of my front room allowing immediate access for a practice session. It's light enough to lift and move around.

It brings so much joy and interest into my life; money well spent.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Competitive price and swift delivery

Around 10 years ago we bought an upright Boston from Rimmers for delivery to Belgium and we were very satisfied. Now, buying a portable Kawaii ES120, once again Rimmers emerged as the most competitively priced at £519 (although annoyingly I have just seen it on sale in Bath, near where we now live, for £495!). Once again the purchase process and delivery were straightforward and we are really pleased with the instrument.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Clear website. The product I wanted. A good price. Fast delivery.

I've loved Rimmer's online demos for a long time but this is the first time I've shopped with you. A very positive experience and one I'd happily repeat!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very helpful. Very quick delivery. Well packaged and easy to assemble with help. Good quality product so far. Very much enjoying learning to play the piano.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We bought a Nord Stage 2 which was unfortunately damaged in transit. Pete could not have been more proactive and helpful and after attempting to resolve the fault with us over the phone, offered a full refund. Excellent service. Galaxy Thief band

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Yamaha P-223 digital…

I purchased the Yamaha P-223 digital piano bundle, including the stand, adjustable bench, and headphones, at a great online price. The customer service was excellent. When I had a payment card issue and my order was cancelled, the staff contacted me promptly by both email and telephone. That level of communication is exactly what you want when shopping online.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service from Rimmers

I am very impressed with the service. The Customer Service line was very helpful from my initial enquiry through to purchase. The piano was delivered sooner than expected and the crew that delivered and assembled it were very efficient. I would highly recommend Rimmers and would not hesitate to use them in the future.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I recently purchased a fantom 0 second hand, tested, great condition, would most definitely purchase from them again, very helpful guys,
Recommended highly,

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank you for the way…


We would like to thank you for the way you managed our piano sale. From our first contact you have been entirely professional, keeping us informed of each stage of the sale.

The removal men were efficient and pleasant to deal with.

We hope someone has great pleasure from playing it

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Keyboard Package

I ordered a keyboard from Rimmers and, as promised, it was delivered the next day. Unfortunately the box with the headphones that came with the keyboard had been crushed in transit and the phones were broken. Rimmers were advised and a new pair arrived within two days. Every contact has been dealt with swiftly, effectively and politely. I have been very impressed.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my…

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a thoroughly professional piano dealership rather than a "box shifter". I'd had a go on the CN201 at their Chester showroom where nothing was too much trouble, so I felt very happy with my choice. 10/10 and a gold-star for a wonderful piano buying experience.

January 5, 2026
Unprompted review

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