Rimmers Music Reviews 

613
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often finding them to be exactly what they wanted and in perfect condition. Many people appreciate the competitive pricing, noting that the company frequently offers the best deals. The service is often described as excellent, with consumers highlighting helpful staff and a smooth ordering process, leading to quick and efficient delivery. However, some people mentioned occasional delivery issues, such as items arriving damaged or with incorrect parts. Other instances included missing items, courier delays, or a lack of tracking information, sometimes leading to disappointment and the need for follow-up.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting the excellent, prompt, and efficient... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, quick, and straightforward,... See more

Price

Customers consistently note positive experiences with price, often finding competitive and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more

Rated 5 out of 5 stars

I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch w... See more

Rated 5 out of 5 stars

I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more

Rated 5 out of 5 stars

Very helpful and courteous. Open to lots of questions and also called to double check things before and after delivery of the Digital piano The piano came on time and they even told us what to... See more


Company details

  1. Piano Store
  2. Music School
  3. Piano Moving Service
  4. Piano Repair Service
  5. Piano Tuning Service

Written by the company

Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

613 reviews

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No recent history of asking for reviews

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4.8

All reviews

(613)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased the Yamaha CLP-825…

I recently purchased the Yamaha CLP-825 digital piano from Rimmers Music, and I couldn’t be happier with my experience.

This is a fantastic piano that I would confidently recommend to everyone. If you’re a beginner, it’s an excellent place to start, and the quality is high enough that you won’t feel the need to upgrade anytime soon. At the same time, it’s more than capable for intermediate players, which makes it a really worthwhile investment.

My purchasing experience was just as impressive as the instrument itself. Although the piano was initially out of stock, the store kept me informed and arranged almost next-day delivery as soon as it became available again. The delivery service was outstanding — the delivery person went above and beyond, even helping move the piano up to the next floor.

Overall, both the product and the service were exceptional. I’m extremely satisfied and would highly recommend Rimmers Music to anyone looking to buy a piano.

March 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great service - but try before you buy

I thought Rimmers Music were superb. I ordered the piano on the weekend and it was with me early in the week.

I think my experience was slightly marred by the product, the sound of which is rather disappointing. While this is not really something any seller can do much about, I do not have a piano showroom within about 50 miles of where I live so I had to rely on reviews and sound samples and this piano sounds nothing like them - product reviews are so important and I would have expected manufacturers to have this nailed in today's digital retail environment. It will certainly not be my 'piano for life'.

Having said that, this will serve my needs for now and I will happily order from Rimmers again when the time is right

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent personal service

Hannah gave me personal advice on a number of keyboards meeting my suggested specifications.
She was kind and patient and I ended up buying the right instrument from yourselves.

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

good experience

The delivery was next day for 3 of 4 items (with the missing item being the smallest!) but the main thing preventing 5 stars was that there was no tracking.

March 12, 2026
Unprompted review
Rimmers Music logo

Reply from Rimmers Music

Hi

We re pleased to hear you re happy with your items. I m sorry you didn't get your tracking though. Tracking comes out automatically with each order so I'm unsure why yours didn't reach you. I can only think it may have gone into spam.

Regards
Cathy

Rated 5 out of 5 stars

Efficient service

Able to talk to an actual person who made a quick response
Also action taken quickly following order issue which was dealt with effectively by email.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I made the order and it arrived very…

I made the order and it arrived very quick, the only problem is that there isn't a music rest with this item, I can't reed music so I don't need one but for those who can it is extra cost for them. I would use one if I had one but i'm not going to pay extra for one

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Kawai ES920…

I recently purchased a Kawai ES920 digital piano from Rimmers Music, along with the stand and the triple-pedal unit. The price was fair and transparent, with no hidden costs.
Delivery was excellent—the order arrived just one day after my purchase and there was no extra delivery charge. Everything was very smooth and straightforward.
The piano arrived in the original manufacturer’s box, which was in perfect condition with no damage.
Overall, a very positive experience with efficient service and a hassle-free purchase. Thank you!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

YAMAHA PSRSX920

I purchased a psrsx920 ordered on Friday delivered on Monday. All staff I spoke to were friendly and informative. Glad I went to Rimmers.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Didn’t end up purchasing from there but I was extremely impressed by the service when I enquired about a piano. They called me straight away and gave me all the information I needed and were always on point to answer any of my questions.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn't home for over a month

I wasn't home for over a month and they were able to keep my piano stand in their storage throughout the time. Customer service was very thoughtful and kept checking on me with delivery. When I finally reached home again, they arranged delivery very soon and it was a next working day delivery.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price and great customer service

Cheapest price available for our new Yamaha piano, delivered free next day as promised even though it was just before Christmas. When there was an invoice problem in getting cashback from Yamaha on their special offer Rimmer's replied to my email within half an hour with the necessary extra documentation. Couldn't be happier with the service provided.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful piano and helpful customer service

The team from Rimmers Music responded quickly when I contacted them with an enquiry. I then went on to purchase a digital piano through their website and the process was very easy and straightforward with delivery arranged for the day that I had requested. Beautiful instrument, extremely pleased and particularly thank you for the helpful video demonstration of the product which is available online, which helped me make the right choice for our family.

February 7, 2026
Unprompted review

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