Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more
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I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch w... See more
I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more
Very helpful and courteous. Open to lots of questions and also called to double check things before and after delivery of the Digital piano The piano came on time and they even told us what to... See more
Company details
Written by the company
Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.
Contact info
Rimmers Music Online Unit 18 Centurion Ind Est, PR25 4GU, Leyland, United Kingdom
- 01772622111
- customerservice@rimmersmusic.co.uk
- rimmersmusic.co.uk
4.8
Excellent
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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If you want hassle free piano bought…
If you want hassle free piano bought and removed, Rimmers are the company.
April 24, 2026
Unprompted review
Fantastic experience from start to finish
Fantastic experience from start to finish. Excellent customer service, smooth delivery, and a beautiful, high-quality digital piano. My son is extremely happy with his new piano—we couldn’t be more pleased.
April 28, 2026
Unprompted review
The Wait For The Yamaha DGX 670 Piano Keyboard Was Worth It
The wait for the delivery of this instrument was well worth it. A very good looking and sturdy instrument with amazing voices and smooth keys. This is the kind of Keyboard from Yamaha that I don't think I will resell. I'll pass it on to my Grandkids. The delivery was done safely and the driver was quite polite. Thanks Rimmers Music. The instrument came with no scratch or damage.
April 27, 2026
Unprompted review
Excellent easy and fast service
I've ordered two keyboards from this company a year or two apart. On both occasions the online purchase was straightforward with perfect next day delivery via FedEx. Also both keyboards were at the best online price anywhere at the time.
April 23, 2026
Unprompted review
Representative answered all my queries…
Representative answered all my queries comprehensively, and I was very pleased with the next day delivery. Thank you.
March 31, 2026
Unprompted review
Failure to fulfil order
I ordered a piano package (with stand etc) which showed as available for next day delivery. It was only once I ordered that there appeared to be a problem.
I had to repeatedly contact Rimmers to find out the issue, which was that the piano was in stock but not the stand. Hadley in customer service arranged to despatch the piano, assuring me several times the stand would just be a week later.
I had to chase Rimmers for the stand (even though I had paid for it) who unapologetically said it would be later than planned. I asked for a refund but got no response.
I just want what I ordered (and paid for) or a refund.
April 21, 2026
Unprompted review
Rimmers Music provide an excellent service!
Rimmers Music demonstrated a good old fashioned service culture, lots of advice from the sales team, without being at all "pushy!", and all with great pricing. A minor delivery issue was well handled and we are delighted with our new Yamaha CLP-385 digital piano.
April 20, 2026
Unprompted review
Nice personal service from Rimmers
Nice personal service from Rimmers. I'm delighted with my new Yamaha YDP-145 piano
April 9, 2026
Unprompted review
Yamaha DGX 670
I ordered my Yamaha DGX 670 last Friday and expected it on the Monday, but to my surprise it came the next day on Saturday,when I unboxed it and started to play, the sound was amazing, I'm playing it now every day, I'm still learning but can play a little, I'm very pleased with Rimmers music where I ordered it from, I watch their reviews on YouTube all the time, I'm a mature learner at nearly 72 of age , I'll be ordering the stand soon, very pleased with Rimmers Music
Regards John Richardson
April 11, 2026
Unprompted review
Thoroughly recommend
Great product range, well priced and very prompt delivery. Thoroughly recommend.
April 10, 2026
Unprompted review
I never leave reviews but after…
I never leave reviews but after ordering from another company (it just didn't;t turn up) Rimmers delivered a beautiful instrument next day. Incredible level of service.
April 10, 2026
Unprompted review
Very good service
Very good service. Easy to order online, very quick e mail confirmation of order and status. Excellent delivery service, product arrived on time as stated.
April 2, 2026
Unprompted review
Perfect
I have been looking for a digital piano for a while. I love my new Roland - excellent value. The price was very competitive, and delivery was quick. I went for the self-assembly option and the instructions were very straightforward. The sound is great, and it looks good too.
April 1, 2026
Unprompted review
Easy to find what I needed
Easy to find what I needed, excellent price. Great communication throughout the processes, delivered quickly. Would definitely recommend
March 30, 2026
Unprompted review
Excellent telephone service and easy to…
Excellent telephone service and easy to buy online
March 28, 2026
Unprompted review
First Class Service....
I made a call for more information on a Yamaha Clavinova Piano and was randomly connected to Richard in the Edinburgh shop - what good fortune, he was a fount of knowledge and wisdom (I am not a musician...) and made sure I was comfortable with the purchase as a gift for my grandson. Dispatch and delivery information was very clear and simple as was the payment process. DX the courier was another story... but Rimmers Preston (Leif) did their utmost to put things right after delays by the courier, even covering my mileage cost to collect the piano. Absolutely First Class Service - rare these days, Well Done Everybody!!
March 23, 2026
Unprompted review
Faultless
Great piano, delivered next day. Kept in the loop regarding delivery times. Also most competitive price for Yamaha Arius YDP165 that I found at the time.
March 26, 2026
Unprompted review
Very prompt delivery and great service
Extremely prompt delivery of my digital piano in excellent condition. This is the second time I've purchased from Rimmers, just over 10 years apart, and the service has been great both times. I'll happily use them again.
March 25, 2026
Unprompted review
The company kept in regular contact…
The company kept in regular contact during the transaction
March 16, 2026
Unprompted review
Great Service and Quality
I love my digital piano and the delivery was seamless. Very satisfied with the quality, price as well as efficiency of delivery.
March 20, 2026
Unprompted review
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