Rimmers Music Reviews 

614
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often finding them to be exactly what they wanted and in perfect condition. Many people appreciate the competitive pricing, noting that the company frequently offers the best deals. The service is often described as excellent, with consumers highlighting helpful staff and a smooth ordering process, leading to quick and efficient delivery. However, some people mentioned occasional delivery issues, such as items arriving damaged or with incorrect parts. Other instances included missing items, courier delays, or a lack of tracking information, sometimes leading to disappointment and the need for follow-up.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting the excellent, prompt, and efficient... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, quick, and straightforward,... See more

Price

Customers consistently note positive experiences with price, often finding competitive and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more

Rated 5 out of 5 stars

I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch w... See more

Rated 5 out of 5 stars

I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more

Rated 5 out of 5 stars

Very helpful and courteous. Open to lots of questions and also called to double check things before and after delivery of the Digital piano The piano came on time and they even told us what to... See more


Company details

  1. Piano Store
  2. Music School
  3. Piano Moving Service
  4. Piano Repair Service
  5. Piano Tuning Service

Written by the company

Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

614 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.8

All reviews

(614)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An all-round good experience

Excellent prompt service and next day delivery. Competitive pricing. Very good sales demo video for the product. Website ok. Good all round service. I would use Rimmers Music again.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

P525

Exactly what I wanted and delivered as promised. The Yamaha P525 is wonderful. Great feel and beautiful sound.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth and efficient.

Very smooth, efficient firm. I could have bought a bit cheaper from Amazon, but prefer to help 'proper' firms. (I tried to buy locally and pay cash, but no joy). I watched a review by Graham, then learned about his TV exploits in the past! (Been to Bolton to see Fred Dibnah's house). Next day delivery and everything works. Can't fault them. Thank-you folks.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. Comprehensive website with plenty of information and competitive pricing. Ordering is straightforward with the option of named day delivery. The piano arrived on the chosen day ( which makes a welcome change!!). First time I've used Rimmers but wouldn't hesitate to do so again - very impressed

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

I rang up regarding an enquiry for …a piano keyboard for a charity music school

I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the purchase. As a charity music school our purchases are important to ensure they suit as many of our students as possible so thank you James for helping us make the best choice! Great, prompt service.

November 21, 2025
Unprompted review
Rated 2 out of 5 stars

Misleading stock information – order cancelled after finding out nothing was in stock

I ordered a Roland RD88EX Stage Piano specifically for an upcoming gig in three weeks. The website had “next day delivery” banners and nothing indicated that the piano was out of stock. After placing the order and paying, I later contacted them for an update, only to be told the item wasn’t in stock at all and wouldn’t be available until mid-December.

This was never mentioned on the product page, checkout page or in any order confirmation. I had to find out by emailing them myself.

I cancelled the order and they processed the cancellation quickly, but the experience was frustrating and could have been avoided if the website made the stock situation clear before purchase. Misleading stock information caused unnecessary hassle and wasted time when I needed the instrument for a specific date.

November 21, 2025
Unprompted review
Rimmers Music logo

Reply from Rimmers Music

Hi

We're sorry to hear you're disappointed the information you have received with regard to the stock of the item you ordered.

We do have a next working day banner on the site which does cover the availability of the majority of items, however the item you ordered would have had a message both on the 1st image and in the product page too as per below. You would also have received info on your order confirmation with a message saying we would contact you ref the items availability. The message on the website would have been.

Available For Order Due January

It is really important to us to try and give customers the right info with regard to stock availability and everything else in fact! We understand it is a waste of both your and our time to give any information that is any way misleading. Please do accept our apologies if you have been caused any inconvenience.

Kind regards

Cathy

Rated 3 out of 5 stars

I placed an order from The Rimmers…

I placed an order from The Rimmers because I will get the product next day and will get £70 cash back as shone on there website, I ordered on the 2nd of November and I must receive tomorrow is was 3rd of November before 6pm. I'm off work for this order, yes I got the stool and headphone , I rang The Rimmers they said, they usually separate big and small parcel, that's OK reasonable enough, finally I'm not receive the Piano witout response from delivery company, FedEx, thats very disappointed me but I got it on the 4th. Yes I'm happy with the product and tried to claim £70 cash back as shone on the website but they said the offer was end on the 31st of October,the dealer not up to date the offer informations, as I looking for the product from a few dealers them all no offer but the Rimmers still shone on there website so I decided to order from them even though more expensive than the others £70, and that's they said it's was my fault that's I'm not have a look, that's fair enough. So two disappointed The dealer should deal with the delivery company and up to date selling informations to avoid miss understand and show your honesty.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The website is clear and informative and it was easy to place an order. Delivery was amazing the piano delivered the next day. It was very well packed. The instrument itself is great.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Piano part-exchange

I contacted Rimmers Music yesterday through their website, wishing to sell my acoustic piano and buy a digital piano. I submitted pictures and details about my piano through an online form. James M came back to me the very next day (a Sunday!) and we agreed a deal. The transaction was easy and James M was a pleasure to deal with. Collection of my old piano and installation of the new piano are included in the price. It can be difficult to know how to go about selling and buying a piano and Rimmers make it so easy. I'm impressed!

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Very good phone and online advice and the digital piano delivered as promised. Delivery driver very helpful. Overall very happy with this experience & the piano

November 5, 2025
Unprompted review

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