Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... See more
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They continually lie about their intentions towards our dying garden, saying they are taking remedial measures by a certain date to fix the irrigation system and then not doing so. They are a disgrace... See more
Company replied
A huge thank you to Donta at Prospect Place. Putting some initial issues to one side you persevered against the odds. Your expertise and knowledge won the day and you resolved my issue which is so muc... See more
Claudia is the Estate Manager for 2 sites where I own and run rental properties. She is attentive, courteous, diligent, and a credit to Ringley
Company details
Written by the company
Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.
Contact info
1 Castle Road, NW1 8PR, London, United Kingdom
- 020 7267 2900
- solutions@ringley.co.uk
- ringley.co.uk
4.2
Great
732 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Always facing reality
Always facing reality, and providing you with the best service!
September 17, 2025
Unprompted review
Reply from The Ringley Group
Thank you for your five star review
Bad Relationship Manager
We have enn sending email to Emile Strydom concerning caldding issue of any works not covered by Taylor Wimpey and asking who is responsible. Its been a few weeks now and all he suggest best to contact the legal department which we have. Now the legal team and Taylor Wimpey are saying that he is responsible as he is doing the 10 years plan and budget. Such a quick answer and it takes him ages to reply to us. No idea why we pay for service charge and receive no response from the relationship manager at all. Disappointed
August 26, 2025
Unprompted review
Reply from The Ringley Group
Good afternoon
We completely understand your frustration and apologise for the inconvenience caused by the delays in response and the lack of clear communication.
I have been a resident at Warren house…
I have been a resident at Warren house for the past 25 years and we have never ever really had a proper Building manager in all these years. The new manager Mr.W.Johnson is really professional, always in hand and easily reachable. He personally sorted out some important issues I had with parking ticket as well as some personal ones in no time and with sincere desire to help. Well done Mr.Johnson, you are indeed the manager we needed for so long ! Thank you for all your help and support ! Warmest regards , Angelika
September 8, 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to recognise Will for the job he is doing at Warren and Atwood, it is great to read your feedback for him
5 Stars
I had a fantastic experience with Ringley's and especially with Nichola, who was my valuer. The whole process was very prompt, with excellent communication throughout. Nichola went above and beyond, taking time out of her busy schedule to answer all my questions and provide really helpful guidance. I really appreciated her professionalism and support. I’d definitely recommend Nichola and the Ringley's team to anyone looking for a reliable and responsive service.
September 5, 2025
Response to my review on 30/08 - 0 Stars if I could. Avoid at all cost.
*** This is a post for the response Ringley left on my previous review ****
Your reply completely sidesteps the substance of my review. Instead of addressing the serious points raised—financial mismanagement, neglect of repairs, fire safety failings, and misleading communications—you repeat the same narrative that leaseholders at Union Park have heard for years: that the burden sits with us.
This is not true. All of the defects you refer to—cladding, balconies, alarms, waking watch, lifts—are historic defects in the original construction. Under the Building Safety Act 2022 (BSA), qualifying leaseholders are legally protected from having these remediation costs, and the related professional fees, pushed through the service charge. Under the Leasehold and Freehold Reform Act 2024 (LAFRA), you are also prohibited from disguising costs as “members contributions” or other invented categories not found in the lease. Yet this is exactly what you are doing.
You claim the ManCo exists to protect leaseholders. In reality, with Ringley’s facilitation, the freeholder now sits as a director of the ManCo. This is a blatant conflict of interest: the party who should be pursued for costs is instead directing a company that seeks to impose them on leaseholders.
You also continue to mislead. When LB Hillingdon confirmed it would seek to recover Waking Watch costs from Ringley, you told leaseholders the opposite—that the bill would be passed to us. That was not an error; it was a deliberate attempt to frighten people into paying.
And let’s be honest: in your reply you say you would “be happy to meet with us to discuss our concerns.” That is a lie. You cancelled the EGM at the last minute, denying leaseholders the very platform we need to hold you accountable. You cannot claim openness and dialogue while simultaneously shutting down the only formal meeting we were scheduled to have.
Your most recent communications underline the same problem. You now claim “professional fees” for the fire alarm installation must fall to the service charge, despite the BSA clearly covering professional and related costs. You also continue to push balcony restrictions, heating system changes, and other measures as if leaseholders were liable. All of this blurs the lines in a way that benefits the freeholder, not the residents you are meant to serve.
The reality is simple: Ringley has failed to meet its fiduciary duty to leaseholders. Instead, you act for the freeholder, passing on unlawful charges, ignoring statutory protections, cancelling meetings, and endangering the wellbeing of over 250 families.
No amount of spin about “community” or “progress” will disguise this. Until you acknowledge leaseholder protections under law, stop mislabelling costs, reinstate proper leaseholder meetings, and remove the conflicts of interest you created, your reassurances ring hollow.
September 5, 2025
Unprompted review
I bought the two bed apartment as a…
I bought the two bed apartment as a dream place however in 5 years it has become a nightmare and total disaster. The SC has sky rocketed and the managing agent has failed to managed this place and just waiting to get out of this mess. Anyone who is planning to invest do a proper research so that you avoid this kind of situations like many of us.
September 3, 2025
Unprompted review
AVOID THIS COMPANY
Do not use this company!!!
If you read the 1* reviews here, the comments are all true.
Ringleys Director, Ms Mary-Anne Bowring does not care one iota about its leaseholders. Working together with the freeholder Mr Gubbay they have managed to cause untold stress and ruining the lives of over 250 families, in just one housing complex and are only interested in one thing, lining their own pockets. Do not use unless you want a life of misery.
September 2, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Great company
I had previously struggled to get hold of a member of management, but I happened to bump into Danta by the concierge office. He was lovely, very friendly, and managed to help me with my queries. He is a true credit to the Ringley team at Prospect Place.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to leave a five star review for Donta, it is great to read that he was able to assist with the queries which you raised to him.
Give cowboys a bad name
Bandits, charlatans, liers. Crooked organisation. Seem to think the law does not apply to them.
July 31, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Avoid this company!
Honestly I wish I could have given this company 0 stars. Never have I come across such an incompetent and fraudulent company. Non existent customer service and passing unfair charges to leaseholders. The company and Grangeford management have run the Union Park development into a situation which has every leaseholder stressed to their core. Avoid this company at all costs!
August 31, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Dangerous criminals
Beware of this company. I have been living in a development "managed" by Ringley for 6 years. I put it in quotation marks are we remain eager to see any kind of management. So far we have only seen shocking mismanagement, deceit, overcharging leaseholders, bullying, threatening and abuse. Serious and very concerning defects came to light years ago, including serious fire safety defects as well as risk of collapse of balcony structures. Both of which are immediate danger to life. Ringley had knowledge of these defects but did nothing to mitigate immediate danger to life for years. Mary-Anne Bowring and Lee Harle are both responsible as directors during the time of continued neglect.
London Fire Brigade and the council had to intervene for them to start caring. Not about the safety and well-being of residents of course, but caring about converging their backs. They implemented a waking watch at extortionate costs and pushed all costs onto innocent residents as if they hadn't suffered enough. Thanks to Mary-Anne, now we live in unsafe buildings and get to pay insane amounts of money for this great pleasure. Mary-Anne Bowring also had the ingenious idea of "mitigating" unsafe balcony defects by sealing balcony doors shut. These are the only source of air in most of these flats but she was more than happy to suffocate people. This of course would not mitigate risk of collapse at all but instead it would be in direct violation of a great number of UK laws and Health and Safety regulations. Fire Safety Regulations clearly state that balcony doors must never be obstructed as these provide and escape route. Further risks are smoke accumulation, suffocation, overheating and thus making fire spread more rapidly, delayed smoke detection, delayed fire service access. It is also a major H&S risk due to inadequate ventilation (poor air quality, mould build up, build up of pollutants, etc... ). Shocking that I had to educate someone in the property business about building regulations and ask that they perhaps not violate fire safety regulations in a building that already struggles with sire safety defects. Mary-Anne's next wonderful idea was to rip balconies out and store them off site on our money. Sure, now that we understand that doors cannot be legally obstructed, why not remove the whole balcony so people can just fall straight out? Well done Mary-Anne, good thinking. The structure actually only requires a few simple fixes to be compliant. Not once did Mary-Anne consider maybe fixing the danger to life even though it would certainly be much cheaper than disassembling the structure and storing it long term. Noooo, why would she do that when she can just torture residents instead? Better to not mitigate danger to life and instead introduce further H&S violations. This woman lacks any common sense. Deliberately and systematically torturing leaseholders is a sport to her. This woman is a menace and a danger to society.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Worst management company ever
Avoid those scammers at any cost!
Their only interest if to charge you more and more and nothing get fixed.
They team up with the freeholder to rip you off.
Stay away from Ringley, Grangeford, Gubbay family and Mary-Anne Bowring.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
This so called property management…
This so called property management company are a complete disgrace.
I wish I could give no stars !
They are only on the side of the developer and freeholder.
Avoid lat all costs.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Ringley is a Criminal Disgrace - 0 Star Management
Before you consider The Ringley Group, I urge you to read the 1-star reviews, specifically from residents of Union Park. Our stories are not one-off complaints; they are a consistent record of systemic failure and neglect.
My experience mirrors every other review from this development. Like the reviewer from May 2024, we are also suffering with "faulty balconies and fire safety concerns" that Ringley has known about for years. As another resident stated in April, the management is "appalling," and they have consistently failed to hold the freeholder or original builder to account, instead trying to make leaseholders pay for these historic defects.
The current crisis with our lifts being out of service for over 5 weeks—stranding the elderly and vulnerable—is not new. It is a direct result of the financial mismanagement and neglect other reviewers have highlighted.
Now, their proposed "solution" is as outrageous as their neglect: to rip off our balconies and store them off-site, all at our expense. This is not a repair; it is a destruction of our property value and a blatant attempt to avoid their responsibilities.
Ringley's sudden claim of "urgent health and safety" is a cynical stunt, as they have been aware of these issues since at least 2020. This is a perfect example of what another leaseholder called "managing the building into the ground."
Directors Maryanne and Lee Harley have presided over this chaos. The portrayal of expertise is a facade. In reality, as multiple reviews from our building attest, the company acts solely in the interest of the freeholder, treating leaseholders as an endless source of funds to fix problems we did not create.
Do not be fooled by their overall rating. Look at the reviews from the people they are actually supposed to serve. The pattern at Union Park is undeniable: neglect, evasion, and passing colossal costs onto residents. We are living proof that The Ringley Group is an absolute disaster of a management company.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
This company is a disgrace
This company is a disgrace. Ringley along with Grangeford Assessment Management and the freeholder have run the Union Park development into the ground.
They have ignored serious building defects for years endangering people’s lives. As a management agent they do not represent the interests of the leaseholders and continually side with the freeholder who has a track record of running other developments into ground.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
This is by far the worst management…
This is by far the worst management company I have dealt with. Their customer care is extremely poor, and they consistently overcharge while providing little to no service in return. Based on my experience, I would not even give them one star. Their practices feel misleading and exploitative — I strongly advise others to avoid getting involved.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Avoid at all cost!!! EDITED AFTER THE REPLY
Its a pity that we cant give "0" rating here. They have been "managing" our estate for over 6 years. All they did was to cover developer/freeholder back with original defects like heating, structural aspects ect. putting all repairs into service charge which is sky rocket now. Worst thing is they dont care about health and safety issues at all putting residents in danger. Criminals!!! I hope they will end up in jail soon - specialy Marry Anne Bowring - head of the company. Dont be fooled by those high ratings they getting recently - its a fake ones done to save the situation. I wont be supprise we all be seen her face in the news soon - name and shame for what she did as managing director.
EDIT AFTER REPLY FROM CROOKS:
ManCo director Marry Anne Bowring was at the same time the director of Ringley "the managing company" from day one when the Union Park was build. She step out about a week ago giving the director position of the ManCo (without attempt to make EGM for all leasholders) to corrupted freeholder Michael Gubbay who as well as Ringley seems to not know that we are protected against those kind of costs under the BSA2022.
Members Contributions was forced to pay as we as leasholders shouldnt pay for it as its against the law. But in Marry Anne eyes we dont have any rights as she was acting to hide original defects of developer for years. After he went into administration she now covers the freeholder back against any costs.
Hillingdon wrote to us all that litigation of the cost of waking watch is on Ringley as managing agent and freeholder. Before that letter came she lied to us for weeks that Hillingdon will seek those costs from leasholders - she even put this costs to future service charge before she resigned. Another lie was that she quote "the waking watch from the Council was 200k per month" but in reality as letter quote "those costs was 120k". Its criminal again.
"The Residents Management Company, ManCo, exists solely to protect leaseholders’ interests" - another lie as U know Marry Anne - ManCo under Your lead was to protect developer and now is to protect freeholder and Ringley as few FTT are in place to make things as it should be.
Foulty balconies was known for over 5 years now and U did nothing to make it repair. U acting now only becouse legal actions are taking place against U and freeholder.
U guys dont care about leasholders safety, dont care about the law and honestly dont care about nothing else rather than Your personal intrests.
Your reply is a bunch of lies to save your name. U can put your false 5 star reviews as much U want - I hope someone who ever gonna consider appointing U as a managing agents will read all that.
SHAME ON YOU, I HOPE U WILL BE PROSECUTED AND SENTENCED SOON. HAVE A NICE DAY.
September 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Avoid at all costs. I cannot understand where the good reviews have come from.
I could write an endless essay of reasons to avoid working with Ringley. Poor property management all around which has lead to service charges increasing by x8 at my development, of over 250 properties.
Sending late Friday night bombshell emails at 10-11pm, demanding abhorrent payment amounts and delivery of awful news, just so that you can be left sizzling and stressed over the weekend whilst they they can relax and enjoy themselves.
Ringley have managed my development into the ground. Fire safety issues, which have now led to a potential prohibition notice. A waking watch is now in place, with Ringley adding the costs to the service charge despite the council demanding it is paid by them or the freeholder. Ringley also have turned off all lifts in our development claiming there is not enough funds. Yet reports and surveys can be carried out. A real lack of priorities. Balcony defects, which have been known about for over five years, have only now just been acted on - and ringley have stated they will now change the locks on our balconies so we cannot use them. If this sounds like the type of company you’d like to work with, please go ahead.
August 27, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Exploitative, Dishonest, and Morally Bankrupt
- Ringley Management is a disgrace to the property sector—£10,000 in service charges for what? Thin air and broken promises.
- Their business model is simple: exploit hardworking leaseholders to enrich freeholders.
- Every cost feels inflated, unjustified, and deliberately opaque.
- They bury residents in bureaucracy while ignoring basic responsibilities.
- Communication is either hostile, evasive, or completely absent.
- They treat leaseholders like cash cows, not human beings.
- The service budget includes nonsense like walking watch and fire alarm systems that don’t apply to my unit—pure manipulation.
- Insurance charges are padded and passed on without transparency or consent.
- Ringley enables freeholders to profit off our misery—both parties (Mr Gubbay) should be prosecuted.
- Their behavior is unethical, predatory, and deserves legal consequences.
- Shame on this company for turning housing into a money-making racket.
- If you value your sanity and savings, avoid Ringley like the plague.
August 1, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Major Red Flag for Any Development
I would urge anyone considering this firm as a managing agent to think very carefully and, if possible, avoid them altogether.
Their management of our development has been nothing short of disastrous, with costs escalating year after year under their watch. Leaseholders have had to endure a pattern of poor decision-making, questionable practices, and unprofessional behaviour that has eroded all trust.
From approving contracts that clearly worked against the interests of residents, to issuing misleading communications and repeatedly responding to legitimate concerns with rudeness and hostility, their track record has been one of consistent failure. This is not an isolated complaint but a long-running pattern of behaviour.
For anyone thinking of appointing them—consider this a major red flag. For those already dealing with them—you’ll know exactly what I mean.
August 31, 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
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