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Ripe Insurance Reviews 

8,112
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive and excellent pricing, often finding it to be the best value and significantly cheaper than other options. Many people appreciate the straightforward and easy process, whether setting up a policy or navigating the website. Reviewers also consistently praise the staff for being helpful, knowledgeable, friendly, and efficient, making interactions a pleasure. However, some customers experienced difficulties with the company's systems or processes, finding them confusing or unprofessional, and occasionally encountering website issues or a lack of direct contact options. A few other people also felt that the pricing was not always the cheapest or that existing customers were not offered the best deals.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding it competitive and offering good... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and straightforward... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the ease and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, politeness, and... See more

Website

Consumers find the website to be positive, with many reviewers praising its ease of use, simple navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight forward and simple process. Competitive price with good package of insurance offered. Cheapest and best value on the market. Reviews about claims etc seem positive.

Company replied

Rated 5 out of 5 stars

4th year with Ripe caravan insurance. Luckily we haven’t had to make a claim so don’t have an opinion of that. However, it is easy to set up a policy with competitive pricing, prompt forwarding of d... See more

Company replied

Rated 5 out of 5 stars

So far obtaining a quote and paying have been very easy to do. Adding in or removing options and updating the price is also easy. The information for breakdown cover for europe and the uk is compreh... See more

Company replied

Rated 5 out of 5 stars

From the first time I phoned Ripe and got connected to Pete I felt confident in the service I was about to receive. Honest questions and answers with no strong sales pitch left me feeling pleased with... See more

Company replied


Company details

  1. Insurance Company
  2. Business Insurance Company
  3. Caravan and Motorhome Insurance Company
  4. Insurance Agency
  5. Sports Insurance Company

About Ripe Insurance

Written by the company

Ripe arranges insurance for a wide range of hobbies, lifestyles and businesses. Established in 1998, Ripe has grown to look after over 350,000 policyholders across a portfolio of insurance products - covering everything from boats, caravans and motorhomes to music, cycling, photography and small businesses.

With over 3 million visitors to Ripe websites every year and an Excellent rating on Trustpilot, Ripe has been recognised with multiple Insurance Choice Awards - including Best Big Insurance Company 2023 and Treating Customers Fairly 2023.

The ethos is simple - making insurance easy to buy, simple to understand, jargon-free and excellent value.

Quotes are available online in just a few minutes. If you need to speak to somebody, a UK-based customer service team is available.

🚐 Motorhome Insurance
Arrange motorhome insurance through Ripe.
Get a Motorhome Insurance Quote

🚐 Campervan Insurance
Arrange campervan insurance through Ripe.
Get a Campervan Insurance Quote

🏕️ Caravan Insurance
Arrange caravan insurance through Ripe - tourers, statics and holiday homes.
Get a Caravan Insurance Quote

🏡 Park Home Insurance
Arrange park home insurance through Ripe.
Get a Park Home Insurance Quote

🔫 Shooting Insurance
Arrange shooting and gun insurance through Ripe.
Get a Shooting Insurance Quote

💎 Valuables Insurance
Arrange valuables insurance through Ripe.
Get a Valuables Insurance Quote

💼 Small Business Insurance
Arrange insurance for your small business through Ripe.
Get a Business Insurance Quote

Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.6

All reviews

(8,112)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Did everything online with no problems

Did everything online with no problems. Quote was 10% cheaper than renewal offer with existing insurer and identical cover. What's not to like?

July 13, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 3 out of 5 stars

I was rather disappointed that the…

I was rather disappointed that the renewal price was over 3 times the price available on line, just the usual way companies work, add 20% and hope the customer blindly accepts the cost.

July 13, 2026
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Reply from Ripe Insurance

Hi Robert, thank you for taking the time to share your feedback. 

We're sorry to hear you were disappointed with the difference between your renewal premium and the price available to new customers.

We understand why this can be frustrating. The online price you saw was an introductory offer, which is available to all new customers during their first year. Once that introductory period ends, policies move to our standard pricing but we do have the flexibility to look into the prices if you are not happy. 

We value your feedback and appreciate you bringing your concerns to our attention. If you do have any questions regarding your shooting insurance policy, please don’t hesitate to get in touch as we're always happy to help. You can reach us directly via this link: https://help.ripeinsurance.co.uk/hc/en-gb/requests/new

Kind regards,
The Ripe Shooting Team

Rated 5 out of 5 stars

A great service and very helpful I’ve…

A great service and very helpful I’ve been with this company now for many years and find the service very good . Many thanks

July 13, 2026
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Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

very pleased

July 13, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

The whole prossess was swift,and made…

The whole prossess was swift,and made things easy,

July 13, 2026
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Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

First class service

First class service

July 13, 2026
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Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Easy to switch to Ripe

Easy quote process, easy to switch my motorhomes insurance to ripe. I only have experience of buying a policy, but it meets my needs and was competitively priced.

July 13, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Fantastic company

Ripe made everything so easy for me. This was my very 1st motorhome insurance and they took care of everything and made it totally stress free ... not to mention they were the cheapest by far.

July 13, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

I’ve been with Ripe insurance for four…o

I’ve been with Ripe insurance for four years easy to contact by email or phone ,I find there pricing to be more than fair would highly recommend this company.

July 13, 2026
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Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, Friendly and talked me through all aspects with clarity. Highly recommended.

July 13, 2026
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Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 1 out of 5 stars

Missleading .ie joinn on line and save…

Missleading .ie joinn on line and save impossible , the driving licence number will not fot the boxes.so you have to phone in sneeky trick and so obvious im sure the insurance obusman may be interested ill never use ripe again ill pay more to any other company next time

July 13, 2026
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Reply from Ripe Insurance

Hi Terry, thank you for taking the time to leave your feedback. We're sorry to hear that you found the online quote process frustrating.

We'd like to clarify that the driving licence number field on our online form is designed to accept the licence number without the final two digits, which is the standard format used for online insurance applications. We're sorry if this wasn't clear and appreciate that it may have caused confusion.

We're pleased that you were able to speak with one of our advisors, who was able to assist you in completing your quote over the phone. Your comments are valuable, and we'll take them on board as we continue to review how we can make our online journey clearer and easier to use.

Thank you again for your feedback, and we wish you all the best. If you’d like to discuss this further or need any assistance, please don’t hesitate to get in touch with us at motorhomes@ripeinsurance.co.uk and a member of our team will be happy to help.

Kind regards,
The Ripe Motorhomes Team

Rated 1 out of 5 stars

Introductory discounts rip off

Usual discount for new customers people who already with them have to pick up the bills.. I thought this had been banned but Ripe still rip off existing customers

July 13, 2026
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Reply from Ripe Insurance

Hi Martyn, thank you for taking the time to share your feedback. We're sorry to hear you're disappointed with our introductory pricing.

We appreciate that introductory offers can be frustrating, particularly when you see a different price being offered to new customers. The regulations around pricing that prevent introductory discounts from being applied at renewal relate to certain types of insurance products and don't apply to our products.

Our introductory offer is available to all new customers during their first year. Once that introductory period ends, the policy moves to our standard pricing. However, if you're unhappy with your renewal premium, we encourage you to get in touch with us, as we're always happy to review your renewal and see what flexibility may be available.

We can see that you're already in contact with one of our advisors regarding your renewal, and that an offer has been made to you. We hope this helps address your concerns, but if you have any further questions, please don't hesitate to continue the conversation with our team.

We value your feedback and appreciate you bringing your concerns to our attention. If you do have any questions regarding your shooting insurance policy, please don’t hesitate to get in touch as we're always happy to help. You can reach us directly via this link: https://help.ripeinsurance.co.uk/hc/en-gb/requests/new

Kind regards,
The Ripe Shooting Team

Rated 4 out of 5 stars

It was an easy process to update my…

It was an easy process to update my details and to create a new account after my husband's passing.

June 26, 2026
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Reply from Ripe Insurance

Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.

Rated 2 out of 5 stars

Watch out for the refund policy

I took out a policy for my motorhome costing a little over £300 for 12 months. I sold it after 167 days of the 365 days of cover and was told by Ripe I was not entitled to anyrefund at all on the policy quoting the poicy info. Be mindful of this if you do chose this company. I wont be as Ive used other companies who are happy to refund minus an admin fee.

July 8, 2026
Unprompted review
Ripe Insurance logo

Reply from Ripe Insurance

Hi Alan, thank you for taking the time to leave your review. We're sorry to hear that you're disappointed with your experience.

We understand how frustrating it can be when the outcome isn't what you were expecting. Refunds following the cancellation of a policy are calculated in line with the policy terms and conditions, which can vary depending on the insurer and the stage of the policy.

If you’d like to discuss this further or need further assistance, please don’t hesitate to get in touch with us at motorhomes@ripeinsurance.co.uk and a member of our team will be happy to help.

Kind regards,
The Ripe Motorhomes Team

Rated 1 out of 5 stars

I understand that Ripe Insurance has…

I understand that Ripe Insurance has recently taken over a really good business GJW Direct and in the process set about absolutely ruining it.

I have been insured with GJW for more than 20 years partly due to the excellent relationship and personal service I have experienced in that time from Debbie Ashton and colleagues.
Now this morning i have tried to send some information to Debbie and the email bounces back. The phone number I have for her no longer connects.
I go on the website and there is no phone number listed so its obvious customers and potential customers have taken a back seat in the priorities.
I'm being forced to use 'live chat' which does'nt understand my simple request for a phone number and then goes on to tell me an agent will get back to me in 15 minutes.

So its very clear to me that some management consultancy or newly hired Director who will be with the business for 2 years before moving on has taken the view to implement a backward step for the business. Cost saving, efficiency, reduced staff numbers - but forgetting that people buy people and people in business make the difference.
I have listened to some of the recorded messages one gets when i finally found a phone number talking about 'giving our customers the best service' and ' collecting information about out customers' ... absolute BS

And now i have received an email from 'Virtual Assistant' asking me to answer some questions before literally pages and pages of script about what i just don't know.
Do you guys even consider how this looks for your business and in a customers eyes - we all HATE IT

No customer wants to be treated this way and for me its very simple if this is the way i will be treated from here on then i will be leaving GJW

July 6, 2026
Unprompted review
Ripe Insurance logo

Reply from Ripe Insurance

HI Simon

I am sorry you feel this way.

Our main phone number has not changed and can be found in our FAQ's.
We do like to offer our customers different ways to contact us including via live chat, phone and by using our contact us form.
Our average wait time for live chat is around 4 minutes but can be slightly longer during busy periods.

When calling us, some questions will be asked up front to save you time when you do get through to us.

I have asked Debbie to give you a call and she will be in touch.

Kind Regards
The Ripe Team

Rated 5 out of 5 stars

From the first time I phoned Ripe

From the first time I phoned Ripe and got connected to Pete I felt confident in the service I was about to receive. Honest questions and answers with no strong sales pitch left me feeling pleased with the insurance quote and the customer care received

July 4, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Excellent price

Excellent price. Really easy to do on line.

July 1, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Very good service would recommend to…

Very good service would recommend to anyone, easy to navigate online straightforward what ever age

June 29, 2026
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Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Very happy

Very happy, seamless renewal.

June 26, 2026
Ripe Insurance logo

Reply from Ripe Insurance

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 1 out of 5 stars

In all my life of insuring motor…

In all my life of insuring motor vehicles i have never come across what i have experienced. Months away from my renewal to be told I have something against me to stop me being given a renewal for the next year as I have a claim witch i have not informed on where I have had a year of trouble free motoring. When asked on this, they have failed to give me an explanation as in what, ie a guessing game of the last 5 years of my motoring life that apparently i have failed to remember. Unsure of what this is this could be and trying to figure out my entire life of driving mistakes to be told computer says no and guess again and if I don’t know my policy is void. Being sold insurance what I am trying to figure out has now being invalid all year if this is the case and being bullied to an answer a question i do not know the answer. I could spend a life time guessing and would never know the answer without being told, absolutely ridiculous, shambles in fact. Avoid insuring at all cost utter scammers stay way clear. 😡😡😡😡

June 30, 2026
Unprompted review
Ripe Insurance logo

Reply from Ripe Insurance

Hi Steven and Katie, we're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating it can be to receive a query about your policy, particularly when you're unsure what information may be causing the issue.

As part of our renewal process, we carry out validation checks to ensure the information held on your policy is accurate and matches industry records. Our system compares the details provided against information received from sources such as the DVLA, the Motor Insurers' Database and the Claims and Underwriting Exchange (CUE). If there is a discrepancy or information that appears to be missing, this can result in the policy being referred for further review.

When you spoke with our team on 30 June, we suggested reviewing your information and, if necessary, contacting your previous insurer to confirm your claim's history. Please be aware that records can sometimes include notifications such as windscreen repairs or key cover claims, even if they don't immediately come to mind.

We're sorry that this process left you feeling frustrated, as that was never our intention. If you’d like to discuss this further or need any assistance, please don’t hesitate to get in touch with us at motorhomes@ripeinsurance.co.uk and a member of our team will be happy to help.

Kind regards,
The Ripe Motorhomes Team

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