Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely chap,professional and done the…
Lovely chap,professional and done the job in record time.he was a pleasure.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Danielle,
Thank you for your wonderful review. We are delighted to hear your engineer was professional, friendly and completed the installation so quickly. We'll be sure to pass your kind comments on to the team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Text before arrival got the job done…
Text before arrival got the job done quickly and professionally..
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Miss Humphries,
Thank you for your review. We are delighted to hear you were kept informed before arrival and that the work was completed quickly and professionally. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jon was really helpful
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you for putting an end to broadband customer service bs. Minimal stupid robot interaction, and quick connection to an actual helpful human being. *chefs kiss*
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Alice,
Thank you for your fantastic review. We are delighted to hear Jon quickly identified the cause of the issue and provided such helpful customer service. It's also wonderful to know you appreciated speaking directly to one of our team. We'll be sure to pass your kind comments on to Jon. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very helpful and well mannered lady
Very helpful and well mannered lady
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Leigh,
Thank you for your review. We are delighted to hear you received such helpful and courteous service from our team. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Superb Customer / Technical Support
I arrived home to an outage. I phoned support and spoke with technician Theo, he took the time to assist me with some diagnosis over the phone, followed by arranging an engineer to further investigate the issue. The engineering team arrive on time, and my service was restored no time! Thanks for the help!
July 14, 2026
Unprompted review
Reply from Rise Fibre
Hi Richard,
Thank you for your fantastic review. We are delighted to hear Theo took the time to help diagnose the issue, arranged an engineer promptly and that your service was restored so quickly. We'll be sure to pass your kind comments on to Theo and the engineering team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very clear and straightforward
Very clear and straightforward. Mike explained everything.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi John,
Thank you for your wonderful review. We are delighted to hear Mike explained everything clearly and made the process straightforward. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Kay provided excellent and clear advice…
Kay provided excellent and clear advice to secure the boradband switch.
She was thorough and answered all questions to my satisfaction.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Mateen,
Thank you for your fantastic review. We are delighted to hear Kay provided clear advice, answered all of your questions and made switching your broadband so straightforward. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jameel-Ahmed was extremely very…
Jameel-Ahmed was extremely very helpful, he helped me understand what exactly was the problem and how to solve it!
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Neema,
Thank you for your wonderful review. We are delighted to hear Jameel Ahmed took the time to explain the issue clearly and helped you understand how to resolve it. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great Service!
I rang because my connection dropped out I rang Customer Services and spoke with Riyaaz, he was professional and polite. After the initial troubleshooting, he was able to identify and fix the issue.
A great service and a great gentleman, thank you.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Riyaaz was professional, polite and able to quickly identify and resolve your connection issue. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Issue quickly resolved via phone
Issue quickly resolved via phone. Customer service was efficient and provided clarity on the problem.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Ryan,
Thank you for your review. We are delighted to hear your issue was resolved quickly and that our team provided efficient service and clear explanations throughout. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Peter helped me to resolve my concern…
Peter helped me to resolve my concern about the termination of my contract. He explained the steps properly. Happy for the service.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Dr. Jincy,
Thank you for your review. We are delighted to hear Peter clearly explained the process regarding your contract termination and resolved your concerns. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike Harrison enquiry about Rise Digital.
Mike Harrison, on behalf of Rise Digital provided clear and precise information about my enquiry to join Rise Digital. He was professional throughout the whole process answering my questions without fault. Thanks to him I`ll be saving money in the long/short term and hopefully have many happy years of uninterrupted internet.
July 10, 2026
Unprompted review
Reply from Rise Fibre
Hi Ms Cogger,
Thank you for your fantastic review. We are delighted to hear Mike Harrison provided clear, professional advice and answered all of your questions. We hope you enjoy many years of reliable service with us. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Timothy,
Thank you for your review. We are delighted to hear the engineer arrived on time, worked efficiently and delivered such great service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Fibre relocate to new home
I was on hold for over 10 minutes which I why I have taken 1 star off.
Once through to Peter he was brilliant, sorted out the fibre for my house move with no fuss and a great attitude.
Thanks for your help.
July 15, 2026
Unprompted review
Reply from Rise Fibre
Hi Gordon,
Thank you for your review. We are delighted to hear Peter made arranging your home move straightforward and provided such great service. We are sorry to hear you experienced a wait before getting through to us. We are continuing to reduce waiting times by expanding our team, providing additional training and improving our self service resources. We'll be sure to pass your kind comments on to Peter. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
A very quick setup using a previously…
A very quick setup using a previously installed box. Fantastic communication all the way through
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Dave,
Thank you for your wonderful review. We are delighted to hear your setup was quick and that you were kept informed throughout the entire process. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great support and updates along the…
Great support and updates along the journey
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Ravinder,
Thank you for your review. We are delighted to hear you received great support and were kept updated throughout your journey with us. We really appreciate your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The call to join rise fibre was handled…
The call to join rise fibre was handled excellently by Kay, explianed everything well and listened to me and answered any questions i asked
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear Kay handled your switch so well, explained everything clearly and answered all of your questions. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I was with this company 2 days when my…
I was with this company 2 days when my equipment broke. I rang and spoke to someone who told me there would be a £75 cost to repair it. I told him to cancel which he told me there would be a charge for that too. I asked to speak to a manager as I knew there was a cooling off period! I have spoken to them several times as they are saying they still haven’t received equipment which was returned 6 weeks ago and still awaiting a credit that’s on my file! Now it’s been passed to the back office where it was passed to 3 weeks ago! It’s been a farce from the start!
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Miss Young,
Thank you for taking the time to leave your feedback. We are sorry to read about your experience with the faulty equipment, the information you were given regarding repair and cancellation charges, the delay in processing your returned equipment and the outstanding credit on your account. We appreciate how frustrating this has been. We are sorry to ask for further information as you have already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally and help bring this matter to a resolution as quickly as possible.
Jameel Ahmed was very friendly
Jameel Ahmed was very friendly. Helped me with my query with great product knowledge:)
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Awais,
Thank you for your wonderful review. We are delighted to hear Jameel Ahmed was friendly, knowledgeable and able to help with your query. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Constant back and forth trying to sort…
Constant back and forth trying to sort out my service however after a long time trying to get the service sorted Lawrence sorted my services for me and helped me with all the problems thank you again:)
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Bethany,
Thank you for your review. We are delighted to hear Lawrence was able to get your service sorted after the difficulties you had experienced and that he helped resolve all of your concerns. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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