Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good fast delivery and connected quickly
Good fast delivery and connected quickly
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your review. We are delighted to hear your service was delivered quickly and connected without delay. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The lady was great promptly and calmly…
The lady was great promptly and calmly listened my concern and made sure that it is resolved , she was regularly communicating with me by email exchanging info and over phone as well. Positive from side.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear our advisor listened carefully to your concerns, kept in regular contact by phone and email, and made sure everything was resolved for you. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lawrence was very helpful & extremely…
Lawrence was very helpful & extremely polite. Thank you.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Lawrence was so helpful and extremely polite. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise fibre has one of the fastest…
Rise fibre has one of the fastest customer services,whenever ive got to call their customer service,someone is picking up the phone even before the waiting melody started.Thanks to Tasmia who helped to resolve the issue im having in no time,great service.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Ismail,
Thank you for your fantastic review. We are delighted to hear you've consistently had such a positive experience contacting our Customer Service Team and that Tasmia resolved your issue so quickly. We'll be sure to pass your wonderful feedback on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Olu was very helpful with my request
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Grant,
Thank you for your review. We are delighted to hear Olu was so helpful with your request. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very helpful friendly customer service
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi M Briggs,
Thank you for your review. We are delighted to hear you received such friendly and helpful customer service. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I'm unfortunately going to have to…
I'm unfortunately going to have to score rise fibre a 2/5.
1. Before i switched my broadband provider i specifically asked the rise fibre team through whatsapp what router they use as i have a big property and thick walls and have had problems with routers in the past they specifically told me i was getting the Icotera i4862 once i confirmed the order a week later i recieved a Nokia router that wasn't as adequate as the Icotera i4862 I know this as i have worked in IT for a nunber of years and I am very technical i then compared the specs of the router with my previous one and the one supplied simply wasn't adequate i phoned up Rise fibre for them to tell me the router they sent was more than adequate for what i needed after much back and forth i was ready to cancel my order when they finally decided to swap the routers free of charge for the original one they said I was going to receive.
2. I am paying for for 1Gbps connection but rarely get above 300Mbps i also had problem that still exists by the way accessing a certain website it seems like Rise have blocked that website for some reason I'm not too sure why as itbworks fine from my phone on 4g and elsewhere it's only with Rose i have troubles accessing it anyway i phoned up the customer service team on 4/7/26 about this i ended up spending approximately 2.5 hours on the phone 40 minutes trying to get through to someone and in the end i had to tell the poor customer service representative to call me back as she was waiting in que to speak to the technical support department for over an hour herself.
Guess what? No call back and those problems still exist for me unfortunately. I can't call back because the account exists under my partners name and she works hours that rise fibre are open so by the time she gets back home i don't have enough time to give them a call which is frankly really annoying.
I genuinely expected a better service from Rise Fibre but unfortunately they haven't lived upto my expectations.
I am happy to change my review when my issues have been resolved but until then this will be staying.
July 4, 2026
Unprompted review
Reply from Rise Fibre
Hi John,
Thank you for taking the time to leave your detailed feedback. We are sorry to read about your experience regarding the router you initially received, the speeds you have been experiencing, the issue accessing a specific website, the extended waiting times and the callback that did not happen. We appreciate how frustrating this has been and that we have not met your expectations. We are sorry to ask for further information as you have already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally and work towards resolving these outstanding issues. We are also continuing to reduce waiting times through additional training, expanding our team and improving our self service resources.
Great customer service
Great customer service, very polite and professional and explained everything clearly. Very happy, also managed my request as I was referred and followed through as promised. Thank you
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Miss Swift,
Thank you for your wonderful review. We are delighted to hear you received polite, professional service and that your request was handled exactly as promised. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike Harris was very helpful and…
Mike Harris was very helpful and friendly .
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Mohamed,
Thank you for your review. We are delighted to hear Mike Harris was so friendly and helpful. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Router Problems 16…
New Internet Company Rise
First impression
Excellent 5*
I'm new customer and had problems signing in but was resolved I'm 40 seconds with the support staff Graham
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Peter,
Thank you for your fantastic review. We are delighted to hear Graham resolved your sign in issue so quickly and made such a great first impression. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
New to Rise
New to Rise, I had to contact them due to a price query. I spoke to Josh initially and then David. They both were an absolute pleasure to deal with, helpful, informative and cheerful. A great start. Thank you both.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Alison,
Thank you for your wonderful review. We are delighted to hear both Josh and David were helpful, informative and cheerful when assisting with your price query. We'll be sure to pass your kind comments on to them. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike At Rise Fibre
Mike gave my a call to pick up where I left off on processing my order he explained everything to enable me to progress the order hopefully everything will run as smoothly as he has promised.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Frank,
Thank you for your fantastic review. We are delighted to hear Mike followed up with you, explained everything clearly and made you feel confident about your order. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent service from Olu
Excellent service from Olu, thanks for sorting out a good deal for me
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your review. We are delighted to hear Olu found you a great deal and provided such excellent service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service from start to finish
Great service from start to finish.
Great customer services.
Great professional engineer who fitted my system.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Gary,
Thank you for your fantastic review. We are delighted to hear you had a great experience from start to finish, from our Customer Service Team through to your professional installation engineer. We really appreciate your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The guy named Riyaaz did a brilliant…
The guy named Riyaaz did a brilliant job and was really helpful and kind and my internet now is flying totally recommend great service
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Riyaaz was so helpful and kind, and that you're enjoying such fast internet. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Got RISE installed today
Got RISE installed today, through the BT Openreach network. Easily installed by the engineer, had to drill through the wall from inside to out and left NO mess whatsoever.
Was also very communicative, and let me know exactly what was happening etc.
10/10 install. Right now (3 hours into having Rise) the speed is very fast, 900mb down, 100mb up and I'm getting slightly over on both.
Excellent ATM.
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Liam,
Thank you for your fantastic review. We are delighted to hear your installation went so smoothly, that the engineer kept you informed throughout and left everything spotless. It's also great to know you're already enjoying such excellent speeds. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Filled me with confidence and booked me…
Filled me with confidence and booked me a installation that fits around my disabled child
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Danny,
Thank you for your review. We are delighted to hear we were able to arrange an installation appointment that worked around your family's needs and gave you confidence throughout the process. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Total lack of communication
Total lack of communication. I changed my bank recently but was unable to sort it out with Rise fibre who then cut off my Internet. I have given them my new bank details but they still tried to debit my now defunct account with my previous bank!
July 15, 2026
Unprompted review
Reply from Rise Fibre
Hi Mike,
Thank you for taking the time to leave your feedback. We are sorry to read about your experience with updating your bank details, the lack of communication and your service being disconnected despite you providing your new account information. We appreciate how frustrating this must have been. We are sorry to ask for further information as you have already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally and work towards resolving this as quickly as possible.
The service was amazing
First of all Kudos to mike for getting on the call with me, got my broadband setup request in within minutes, Mike dropped me a month of free service and that's a big help for a student like me on da budget, and well I loved the service, it was quick, helpful and the work's done in a single call :)
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your amazing review. We are delighted to hear Mike made setting up your broadband quick and easy, and that the free month's service was such a big help. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Amazing member of staff
Amazing member of staff , very helpful and polite
July 16, 2026
Unprompted review
Reply from Rise Fibre
Hi Nicole,
Thank you for your review. We are delighted to hear you received such helpful and polite service from our team. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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