Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bernie took time to hear out my concern…
Bernie took time to hear out my concern re installation of the fibre broadband and explain the installation process.
July 2, 2026
Unprompted review
Reply from Rise Fibre
Hi Pascal,
Thank you for your review. We are delighted to hear Bernie took the time to explain the installation process and address your concerns. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre best in Hull
I can't say, how fast and easy install internet. Staff amazing. Friendly and lovely.
I'm impressed. Respect for you RISE FIBRE.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your amazing review. We are delighted to hear your installation was fast and easy and that our team made such a great impression with their friendly service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The operator tried his hardest to get…
The operator tried his hardest to get the information from the person that emailed me that my account has been cancelled. It wasn't forthcoming, so it's been left with Rise Fibre to sort out. According the the agent this will get sorted. He has left long a detailed notes on my account, so whoever picks this problem up will see all the information they need to sort the problem out.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Martin,
Thank you for your review. We are pleased to hear our advisor took the time to investigate your query thoroughly, left detailed notes on your account and kept you informed of the next steps. We appreciate your patience while this matter is being resolved and hope everything is sorted for you as soon as possible. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service
We were kept informed of every stage from the moment we placed our order. The guys who came to fit the kit were very polite and explained every choice of location in detail. The fitting was neat, tidy and clean. The service worked within minutes.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear you were kept informed throughout your order, that the installation was completed neatly and professionally, and that everything was up and running so quickly. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great professional and helpful contact from Esona
I phoned with a concern about the handover schedule as I have just joined Rise Fibre. Esona - my liaison, was professional, warm and competent.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Esona was professional, warm and competent while helping with your enquiry. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Peter,
Thank you for your review. We are delighted to hear your installation engineer was so helpful. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rang to change my installation
Rang to change my installation. Spoke to Jameel-Ahmed, very friendly, helpful, had a chuckle. All sorted! Thank you.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your wonderful review. We are delighted to hear Jameel Ahmed was friendly, helpful and made changing your installation date so easy. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jameel was really helpful lovely person…
Jameel was really helpful lovely person really friendly explained everything clear and was a great help
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Natasha,
Thank you for your fantastic review. We are delighted to hear Jameel was so friendly, explained everything clearly and provided such great support. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Hassle free efficient install!
Install was super efficient and the guys went above and beyond helping to move our broken down car to be able to access the porthole. Even helped me move it back too!
Great work guys, thank you!🙏
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Nicola,
Thank you for your amazing review. We are delighted to hear the installation team went above and beyond to help, making the installation both efficient and hassle free. We'll be sure to pass your wonderful feedback on to the team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Hassle free
Hassle free. Engineer turned up when stated, kept informed throughout. Engineer was friendly, and very conscientious.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Lisa,
Thank you for your wonderful review. We are delighted to hear your engineer arrived on time, kept you informed throughout and provided such friendly and conscientious service. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Is very good nice speaking
Is very good nice speaking cole is very very nice and give good deals 👍
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Waheed,
Thank you for your review. We are delighted to hear Cole was so friendly and helped you find a great deal. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Respect of appointment time
Respect of appointment time, Respect fully the operator during all the time in my house to do installation. Big collaboration with the company. I hope you could keep this collaboration. Thanks
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Bijoux,
Thank you for your fantastic review. We are delighted to hear your installation appointment was carried out on time and that the engineer was respectful and professional throughout. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lawrence Smith did a fantastic job to…
Lawrence Smith did a fantastic job to address my queries.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Mansur,
Thank you for your review. We are delighted to hear Lawrence Smith did a fantastic job answering your questions. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The team were polite and did a good job…
The team were polite and did a good job I am disabled and they made sure there was no mess and ensured everything was working before leaving.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi TJ,
Thank you for your fantastic review. We are delighted to hear our installation team were polite, left everything clean and tidy, and took extra care to ensure everything was working before they left. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
It was lovely to speak with Shuaib
It was lovely to speak with Shuaib. Problem was resolved immediately. I'm extremely grateful
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Oliwia,
Thank you for your wonderful review. We are delighted to hear Shuaib resolved your issue straight away. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I would rather have dial up
If I could give them a -5, I would.
Broadband coverage, even with their upgraded router, in a standard three bedroom flat is woeful.
Stole £159 from my bank account upon the termination of my service, despite being within the 14 day cooling off period, and are now playing hard ball refunding this (and extra owed) by simply saying they've processed it but nothing has been received. There should have been a refund due to myself, not a significant payment due to them.
Inadequate customer service when you query just about anything, staff have absolutely zero customer service training or knowhow.
A complaints team who will simply fob things off as your fault, despite the company being at fault.
Without a single shadow of a doubt the worst company I have ever had the misfortune of dealing with.
July 10, 2026
Unprompted review
Reply from Rise Fibre
Hi Colin,
Thank you for taking the time to leave your feedback. We are sorry to read about your experience with the broadband coverage, the refund and billing concerns following your cancellation, the service you received from our teams and your complaint handling. We appreciate how disappointing this has been. We are sorry to ask for further information as you have already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally and work towards resolving the outstanding issues as quickly as possible.
The person I spoke to
The person I spoke to, Martin, was quick to understand and help me with my query.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Jan,
Thank you for your review. We are delighted to hear Martin understood your query quickly and provided the help you needed. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Person dealing with the issue with city…
Person dealing with the issue with city fibre was excellent..in every respect
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Yogesh,
Thank you for your fantastic review. We are delighted to hear the team supporting your CityFibre query provided such excellent service throughout. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Good fast delivery and connected quickly
Good fast delivery and connected quickly
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your review. We are delighted to hear your service was delivered quickly and connected without delay. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The lady was great promptly and calmly…
The lady was great promptly and calmly listened my concern and made sure that it is resolved , she was regularly communicating with me by email exchanging info and over phone as well. Positive from side.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear our advisor listened carefully to your concerns, kept in regular contact by phone and email, and made sure everything was resolved for you. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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