Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
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AVOID AVOID AVOID.
Absolutely awful service in every way. Would give 0 stars if I could.
Broadband service itself was slow, called up and they changed channels which helped for a few days, then one point it cut out altogether for a few hours. We then cancelled and switched within 14 days and they were sending threatening emails when it switched saying we owed £420 which was the cancellation fee for outside of 14 days so was there error. Rang up and was assured a manager would correct within 48 hours but after 48 hours I got another threatening email saying because we cancelled the direct debit in fear they would take hundreds we didn’t actually owe, they could take us to a debt collectors! Rang back up and it was finally sorted but explained it has caused me a lot of stress and I wanted to complain. I asked about getting refunded also for the half of the month we didn’t even use, we used 13 days only and was told our internet use was so high they wouldn’t give us anything back!!! We went with a higher service of 900 because we have a fair few devices and we weren’t told we had any limits for usage as we would have never agreed. Asked them to send me a final resolution for the complaint basically saying they weren’t willing to do anything to resolve it other than finally take the £420 charge off the account, said they would, a week later, absolutely nothing received and I need this to take my complaint further to the correct body. Honestly don’t touch this company. I’m amazed they’ve actually got any good reviews as it’s one of the worst companies we have ever been with.
July 11, 2026
Unprompted review
Reply from Rise Fibre
Hi Yvonne,
Thank you for taking the time to leave your detailed feedback. We are sorry to read about your experience with the broadband service, the billing error relating to the cancellation charge, the debt collection emails, your refund concerns and the delay in receiving your complaint outcome. We appreciate how stressful this must have been. We are sorry to ask for further information as you have already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally and review all aspects of your experience.
Spoke to Martin today about…
Spoke to Martin today about intermittent internet he went through everything with changing cables in case there is a fault with one but as we exhausted all avenues he arranged for an engineer to come out to find the fault he was very engaging and friendly really polite lovely guy
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Karen,
Thank you for your fantastic review. We are delighted to hear Martin took the time to thoroughly investigate the issue, arrange an engineer and provide such friendly and engaging service throughout. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I was able to resolve my issue swiftly!
I was able to resolve my issue very quickly and very easily. Tasmia, the representative I spoke with was very helpful and quick to respond.
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Sofia,
Thank you for your review. We are delighted to hear Tasmia resolved your issue so quickly and provided such helpful service. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Fantastic service from Mike!
I had a great experience setting up my new full fibre internet with Rise. Mike was incredibly helpful, friendly, and guided me through the whole process. On top of their excellent 6-month promotional deal, he even sorted out my first month completely free! Highly recommend.
July 13, 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your fantastic review. We are delighted to hear Mike made setting up your new full fibre service so easy and helped you make the most of our promotional offer. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The person who awaited for my query has…more patience and answered all queries with limited time of holding
The person who awaited for my query has so patience he was answering all my stupidity questions very obediently and politely without any sigh of no. He is absolute customer very care person
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Sunraf,
Thank you for your wonderful review. We are delighted to hear our advisor answered all of your questions with patience and courtesy and made you feel well looked after throughout your call. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
My experience today was very good
My experience today was very satisfactory, Adriaan successfully solved my problem.
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Cheyla,
Thank you for your review. We are delighted to hear Adriaan resolved your issue successfully and that you had such a positive experience. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I needed to book a slot for an engineer…
I needed to book a slot for an engineer to move our ONT box. I spoke to Jameel-ahned who was not only extremely professional but was extremely polite and affable. I had great conversation with the fellow red and couldn't speak more highly of the guy!
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Stuart,
Thank you for your fantastic review. We are delighted to hear Jameel Ahmed was professional, friendly and helped arrange your engineer appointment while making the experience so enjoyable. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Best deal
The lady who I spoke with-Tasmia, was really nice and helpful in trying to find me the best deal, ensuring I make the best decision regarding which provider I choose and how much it will cost me a month.
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Rie,
Thank you for your wonderful review. We are delighted to hear Tasmia took the time to help you find the best deal and ensured you could make the right decision. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I have to say this guy new what he was…
I have to say this guy new what he was talking about, was excellent at explaining what to do, I would say the best ever call centre helper I have spoken to and I have spoken to lots, thank you 👌👍
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Andy,
Thank you for your fantastic review. We are delighted to hear you received such clear guidance and outstanding support from our advisor. It's wonderful to know they made such a positive impression. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service provided
Great customer service provided! Called with a connection issue and spoke with an agent called Jon. He was very informative and clearly explained, clearly knew his role and resolved my issue quickly.
Nice to have a service call that went smoothly and was a pleasure to speak with your agent Jon. AKA a credit to your company
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi RW,
Thank you for your fantastic review. We are delighted to hear Jon resolved your connection issue quickly and provided such informative and professional service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Prompt solution
Lewis is the person I remember speaking to when I first had issues as a new customer. This is the second time I’ve called’in months and I spoke to him again. The call was taken promptly and my problem resolved.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Darren,
Thank you for your review. We are delighted to hear Lewis responded promptly and resolved your issue once again. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Kay was brilliant
Kay was brilliant, the customer service was very efficient and the order was easy to place through Kay.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Patrick,
Thank you for your wonderful review. We are delighted to hear Kay made placing your order simple and provided such efficient customer service. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Called today about some set up …
Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to talk with customer service call and with so big respect. Didn't remember his name unfortunately , by accent is english guy which tried to help me in may ways just to be resolved , all the best to him
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Evghenii,
Thank you for your fantastic review. We are delighted to hear our advisor helped answer all of your questions and made your call such a positive experience. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Thanks Kay for your help with my order…
Thanks Kay for your help with my order today making it easy and clear to buy the Rise Fibre.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Chris,
Thank you for your review. We are delighted to hear Kay made your order clear and easy from start to finish. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick install
Quick install, well communicated, easy to get started. Thanks. Good job.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear your installation was quick, well communicated and that everything was easy to get started with. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
He was very well spoken and helped me…
He was very well spoken and helped me out very quick and helped me greatly i would recommend him to anyone he was called jameel
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Daniel,
Thank you for your fantastic review. We are delighted to hear Jameel was so helpful, well spoken and able to resolve everything for you so quickly. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The lady I spoke to likhona was helpful…
The lady I spoke to likhona was helpful polite and very patient excellent customer service thank you very much
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Derek,
Thank you for your wonderful review. We are delighted to hear Likhona was so helpful, patient and polite throughout your call. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Solved the issue with very polite and…
Solved the issue with very polite and friendly service.
Mogamat was excellent
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your review. We are delighted to hear Mogamat provided such polite, friendly and excellent service while resolving your issue. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great Call
Great Call, best cs experience ive had in a while, even had a joke with the guy and his 2min tnc's speech,
all part n parcel of accepting the offer, £5 for 6mnths 2.5gb is a no brainer, deal 33 odd after that, cant go wrong compared to like vermins 50 odd quid for 2.5gb down, and only 250mb up rate, where as rise is 2.5gb async which is perfect for 4k streaming on youtube/twitch for new & present streamers out there, as both ways up and down is 2.5gb on both streams.
Ensure you have a 2.5GB network interface card / adaptor in your device too, as most are 1GB.
nics/adaptors can come in a few variety of connection types,
builtin NIC ethernet port
pc NIC ethernet card
usb NIC ethernet adaptor
you can obtain these items for quite cheap on shopping platforms.
wifi 6 will give around variable bandwidth around 600mb - 900mb per sec.
wifi 7 will give variable bandwidth around 1.5GB - 3GB peak with a maximum theoretical upto 30GB
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Mr Andrew Clarke,
Thank you for your fantastic review. We are delighted to hear you had such a positive experience with our team and that you found the offer and service excellent. We really appreciate you taking the time to share your detailed feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Bernie took time to hear out my concern…
Bernie took time to hear out my concern re installation of the fibre broadband and explain the installation process.
July 2, 2026
Unprompted review
Reply from Rise Fibre
Hi Pascal,
Thank you for your review. We are delighted to hear Bernie took the time to explain the installation process and address your concerns. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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