Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
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Lovely service but virgin didn't want to lose me
I signed up for a service because it was an amazing deal. However my current provider rang to match the deal and offer more. Rise was easy to sign up for and the person I spoke with was lovely, it was just a pricing decision.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Amanda,
Thank you for your review. We are pleased to hear you found the sign up process easy and that our team provided such friendly service. Although we're sorry to see you chose to remain with your current provider, we appreciate you taking the time to share your experience and hope we'll have the opportunity to welcome you in the future. 🌞
Amazing service
Amazing service, I saw a lot of negativity on Rise as I signed up but honestly ordered Tuesday live and working Friday. Every time I ring they pickup within a minute, and do what I ask. Very easy to work with. Ordered static IP as CGnat wasn’t helping me with hosting games or my remote CCTV very easy to do. Rise if you read this make static IP request able via portal frees up your guys then 😇. Thanks Sara for the help
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Robert,
Thank you for your fantastic review. We are delighted to hear your installation was completed so quickly and that you've consistently been able to get through to our team without delay. It's also great to know Sara was able to help with your static IP request. We really appreciate your suggestion regarding the customer portal and will be sure to share it with the relevant team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Brilliant to speak to very polite very…
Brilliant to speak to very polite very quick to resolve the issue on the account 10 out of 20
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Daniel,
Thank you for your review. We are delighted to hear your issue was resolved so quickly and that you received such polite service from our team. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quality of agents and rubbing through…
Quality of agents and rubbing through everything and meeting any expectations. Recommend
Martin was very helpful and friendly .
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Martin was friendly, helpful and took the time to go through everything with you while meeting your expectations. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had to speak to Tomi today regarding…
I had to speak to Tomi today regarding my order and he was so polite respectful and really helpful. I don't like ringing companies up but he made me feel really supported and assured me that what I asked would be carried out. Thankyou.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Amanda,
Thank you for your fantastic review. We are delighted to hear Tomi was polite, respectful and made you feel supported throughout your call. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Well Mike was a very helpful member of…
Well Mike was a very helpful member of your team he helped me to sort out what I needed and I respect him extremely good manners and service
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Darren,
Thank you for your review. We are delighted to hear Mike was so helpful and provided you with such courteous service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
It was amazing talking with Kay who…
It was amazing talking with Kay who made process simple and easy which forced me to give her 5 stars.
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Ajit,
Thank you for your wonderful review. We are delighted to hear Kay made the process simple and easy for you. We'll be sure to pass your fantastic feedback on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Switching Broadband Provider
For the first time in a long time I didn't feel under pressure. Mike Harrison explained everything and gave me plenty of opportunities to ask questions and allowed me to make the decision to switch broadband provider. The offer is excellent value, will give me faster broadband and save me a fortune against Virgin Media's outrageous renewal offer.
July 19, 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your fantastic review. We are delighted to hear Mike Harrison gave you the time and information you needed to make the right decision without any pressure. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very good Internet
Very good Internet. No any issues. Very satisfied
September 15, 2025
Unprompted review
Reply from Rise Fibre
Hi Jurek,
Thank you for your review. We are delighted to hear you're very satisfied with your internet service and that everything has been running smoothly. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike was extremely helpful throughout…
Mike was extremely helpful throughout the whole process. He was knowledgeable, professional, and answered all of my questions clearly and honestly. He took the time to explain everything, including the pricing and contract details, which gave me confidence in my decision. Excellent customer service. Thank you, Mike!
July 19, 2026
Unprompted review
Reply from Rise Fibre
Hi Suman,
Thank you for your wonderful review. We are delighted to hear Mike provided knowledgeable, honest advice and explained everything clearly, giving you confidence in your decision. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Sales agent Mike great, but customer care needs a review
Initial call with Mike in sales was professional and a pleasant experience. Mike's responses clearly answered my questions, including subsequent clarification of contract details for which I was struggling to obtain elsewhere.
The only negative was a pre-installation/contract question which I tried to have answered from customer care which was time consuming, incomplete and almost a waste of time. Room for improvement there.
July 15, 2026
Unprompted review
Reply from Rise Fibre
Hi Paul,
Thank you for your detailed review. We are delighted to hear Mike provided such professional service and answered your questions clearly throughout the sales process. We are sorry to hear your experience with our Customer Care Team did not meet the same standard and appreciate your feedback regarding the time it took to receive the information you needed. We will use your comments to help us improve. We'll be sure to pass your kind words on to Mike. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very pleased so far
Very pleased so far and have found customer service to be very good. I had an idsue serting up a 3rd party router which amthe advisor quicly resolved and all working well now
July 19, 2026
Unprompted review
Reply from Rise Fibre
Hi Frankie,
Thank you for your wonderful review. We are delighted to hear our team quickly resolved your third party router setup and that everything is now working well. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Made it quick and easy to switch from…
Made it quick and easy to switch from old provider. Quick install and switch over. Far better speeds, stability and service than previous provider
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Chris,
Thank you for your fantastic review. We are delighted to hear switching to Rise Fibre was quick and easy and that you're already enjoying faster speeds, improved stability and great service. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had a great experience with Rise…
I had a great experience with Rise Fibre, especially thanks to Mike Harrison. He was friendly, patient, and took the time to answer all of my questions without making me feel rushed.
After our initial conversation, Mike went the extra mile and managed to arrange an additional £5 discount for my first month, which I really appreciated. It wasn't something I expected.
The whole process was straightforward, and Mike's communication was clear and professional from start to finish. Excellent customer service like this makes a real difference.
Thanks again, Mike, for all your help. Keep up the great work......!
July 19, 2026
Unprompted review
Reply from Rise Fibre
Hi Daminda,
Thank you for your amazing review. We are delighted to hear Mike Harrison took the time to answer all of your questions and even arranged an additional discount for you. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Callum supplied a quick and easy…
Callum supplied a quick and easy service on whats app 🤝
July 19, 2026
Unprompted review
Reply from Rise Fibre
Hi Steven,
Thank you for your review. We are delighted to hear Callum made the process quick and easy for you through WhatsApp. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
EXCELLENT SERVICE
Dear Rise Fibre
Communicating with sales associate, Liam, today was an absolute pleasure. Sales Associate took the time to understand my concerns in regards to Joining Rise Fibre and recommended a product 1Gbps that fits perfectly within my budget and requirement. There was no sale tactics /high pressure. Sales Associate was just honest and exceptional customer care. Highly professional and responsive. 10/10!"
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear Liam took the time to understand your requirements, recommended the right package and provided honest, professional advice without any pressure. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very professional and knowledgeable…
Very professional and knowledgeable customer service advisor thankyou
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Yvonne,
Thank you for your review. We are delighted to hear you received such professional and knowledgeable customer service. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Speedy and simple installation
Speedy installation
Straightforward and quick connection. Excellent customer service. Would recommend.
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Elaine,
Thank you for your wonderful review. We are delighted to hear your installation was straightforward and quick and that you received excellent customer service. We really appreciate your recommendation. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
AVOID AVOID AVOID.
Absolutely awful service in every way. Would give 0 stars if I could.
Broadband service itself was slow, called up and they changed channels which helped for a few days, then one point it cut out altogether for a few hours. We then cancelled and switched within 14 days and they were sending threatening emails when it switched saying we owed £420 which was the cancellation fee for outside of 14 days so was there error. Rang up and was assured a manager would correct within 48 hours but after 48 hours I got another threatening email saying because we cancelled the direct debit in fear they would take hundreds we didn’t actually owe, they could take us to a debt collectors! Rang back up and it was finally sorted but explained it has caused me a lot of stress and I wanted to complain. I asked about getting refunded also for the half of the month we didn’t even use, we used 13 days only and was told our internet use was so high they wouldn’t give us anything back!!! We went with a higher service of 900 because we have a fair few devices and we weren’t told we had any limits for usage as we would have never agreed. Asked them to send me a final resolution for the complaint basically saying they weren’t willing to do anything to resolve it other than finally take the £420 charge off the account, said they would, a week later, absolutely nothing received and I need this to take my complaint further to the correct body. Honestly don’t touch this company. I’m amazed they’ve actually got any good reviews as it’s one of the worst companies we have ever been with.
July 11, 2026
Unprompted review
Reply from Rise Fibre
Hi Yvonne,
Thank you for taking the time to leave your detailed feedback. We are sorry to read about your experience with the broadband service, the billing error relating to the cancellation charge, the debt collection emails, your refund concerns and the delay in receiving your complaint outcome. We appreciate how stressful this must have been. We are sorry to ask for further information as you have already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally and review all aspects of your experience.
Spoke to Martin today about…
Spoke to Martin today about intermittent internet he went through everything with changing cables in case there is a fault with one but as we exhausted all avenues he arranged for an engineer to come out to find the fault he was very engaging and friendly really polite lovely guy
July 18, 2026
Unprompted review
Reply from Rise Fibre
Hi Karen,
Thank you for your fantastic review. We are delighted to hear Martin took the time to thoroughly investigate the issue, arrange an engineer and provide such friendly and engaging service throughout. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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