Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tasmia
Tasmia , a costumer service employee was very kind and helpful .
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear Tasmia provided such kind and helpful service. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Josephine,
Thank you for your lovely review. We are delighted to hear you received such great service from our team. We really appreciate you taking the time to share your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I would like to thank Abby for being patient and understanding and helping me with my internet connection.
I would like to thank Abby for being patient with me and helping me with my internet. I appreciated her help and support. An amazing lady I couldn’t be more grateful.
Mr Richard Taylor
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Richard,
Thank you for your wonderful review. We are delighted to hear Abby was so patient, understanding and supportive while helping with your internet connection. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Wow What a nice guy super friendly and…
Wow What a nice guy super friendly and extremely knowledgeable. An absolute gent and a proper boss fella. FYI big boss he proper deserves that tv !!! 🤣
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Donna,
Thank you for your fantastic review. We are delighted to hear our advisor was so friendly, knowledgeable and made such a great impression. We'll be sure to pass your wonderful feedback on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The lady was very helpful and pleasant…
The lady was very helpful and pleasant and understood exactly what I needed, overall a lovely phone call
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Sue,
Thank you for your wonderful review. We are delighted to hear our advisor was so pleasant, helpful and understood exactly what you needed. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Sorted my issue out straight away
Sorted my issue out straight away. Lawrence was very polite and very helpful
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Paul,
Thank you for your wonderful review. We are delighted to hear Lawrence resolved your issue straight away and provided such polite and helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick responses
Quick responses. Explained everything well and answered questions
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Amy,
Thank you for your review. We are delighted to hear your queries were answered quickly and everything was explained clearly. We really appreciate you taking the time to share your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Callum was very helpful and…
Callum was very helpful and knowledgeable. He answered all my questions, very quick to respond and gave me a great deal.
Thanks
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Sabrina,
Thank you for your fantastic review. We are delighted to hear Callum was so helpful, knowledgeable and found you a great deal while answering all of your questions. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Customer service from Callum and Megan…
Customer service from Callum and Megan was excellent and helpful.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Adam,
Thank you for your wonderful review. We are delighted to hear Callum and Megan provided such excellent and helpful customer service. We'll be sure to pass your kind comments on to them. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
My experience was good
My experience was good, the lady attend to my needs in a good way. I really appreciate your quick response.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear our team responded quickly to your enquiry and provided the support you needed. We really appreciate your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lee Ann was great talked me step bye…
Lee Ann was great talked me step bye step and all is good thank you so much
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Jacqueline,
Thank you for your wonderful review. We are delighted to hear Lee Ann guided you through everything step by step and got everything sorted for you. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Engineer had the wrong address and now…
Engineer had the wrong address and now rise fibre are saying they are going to need to put through a new order that won’t be done for a few days, I am sitting with no WiFi, can’t remember the persons name I spoke to on the phone but his attitude was horrible towards me, asked to speak to the manger 3 times and told the manger won’t do anytbing about it, utter joke of a company
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Kayleigh,
Thank you for taking the time to leave your feedback. We are sorry to read about the incorrect address being provided to the engineer, the delay to your installation and the experience you had when contacting our team. We also apologise that your request to speak with a manager was not handled as you expected. Please respond to the email you will be receiving from Trustpilot so we can investigate this personally and work towards resolving this as quickly as possible. If this issue is still ongoing, we'll do everything we can to help get it resolved.
Kane is brilliant 🤩
Kane is brilliant and understands where customers are coming from based on their feelings and frustrations, he is the person one would want to speak to. Great product specialist and determined to keep customers happy and contented with the services received.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Kane understood your concerns and frustrations and was determined to find the best outcome for you. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Human and Customer Focussed
Easy to speak to an actual person who sorted out my problem without having to bounce me from operator to operator. Quite a contrast to Sky who required my personal details (name, address, dob, bank account number, amount last paid, date last paid) three times to get a response so processy that I thought I was speaking to AI! Well done Tissan!
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Andy,
Thank you for your fantastic review. We are delighted to hear Tissan resolved your issue quickly and that you found it easy to speak directly with one of our team. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
ACCURATE INFORMATION AND POLITENESS
MIKE GAVE ACCURATE INFORMATION AND WAS VERY POLITE
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Tony,
Thank you for your review. We are delighted to hear Mike provided accurate information and such polite service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Danish,
Thank you for your wonderful review. We are delighted to hear Tomi provided such great customer service and was able to help you. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Beat the price and doubled the speed
Initially paid for a 500Mbps package a couple of weeks ago, noticed soon after that there was a better price for double the speed on a comparison website (exclusive deal). Contacted rise to try to match this as my contract has not even started yet (installation date is a few days from now). The retentions rep at Rise managed to match the speed and even beat the deal on price which I didn't expect. Very impressed with the initial handling of this, contract updated in minutes and sent over. No complaints, really good service so far, let's hope it continues.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Sameer,
Thank you for your fantastic review. We are delighted to hear our team was able to match and even beat the offer you found, updating everything quickly before your installation. We hope you continue to enjoy the same great service once you're connected. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lovely service but virgin didn't want to lose me
I signed up for a service because it was an amazing deal. However my current provider rang to match the deal and offer more. Rise was easy to sign up for and the person I spoke with was lovely, it was just a pricing decision.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Amanda,
Thank you for your review. We are pleased to hear you found the sign up process easy and that our team provided such friendly service. Although we're sorry to see you chose to remain with your current provider, we appreciate you taking the time to share your experience and hope we'll have the opportunity to welcome you in the future. 🌞
Amazing service
Amazing service, I saw a lot of negativity on Rise as I signed up but honestly ordered Tuesday live and working Friday. Every time I ring they pickup within a minute, and do what I ask. Very easy to work with. Ordered static IP as CGnat wasn’t helping me with hosting games or my remote CCTV very easy to do. Rise if you read this make static IP request able via portal frees up your guys then 😇. Thanks Sara for the help
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Robert,
Thank you for your fantastic review. We are delighted to hear your installation was completed so quickly and that you've consistently been able to get through to our team without delay. It's also great to know Sara was able to help with your static IP request. We really appreciate your suggestion regarding the customer portal and will be sure to share it with the relevant team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Brilliant to speak to very polite very…
Brilliant to speak to very polite very quick to resolve the issue on the account 10 out of 20
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Daniel,
Thank you for your review. We are delighted to hear your issue was resolved so quickly and that you received such polite service from our team. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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