Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kay was very helpful and knowledgeable…
Kay was very helpful and knowledgeable and I didn't need to stay on the phone for too long.
July 17, 2026
Unprompted review
Reply from Rise Fibre
Hi Lucy,
Thank you for your review. We are delighted to hear Kay was so knowledgeable and helpful while resolving your query quickly. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Chris Thorpe was amazing helped me with…
Chris Thorpe was amazing helped me with what I needed. Can’t wait for this to be live next week for my children
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Tanya,
Thank you for your fantastic review. We are delighted to hear Chris Thorpe was so helpful and made the process easy for you. We hope you and your children enjoy your new Rise Fibre service once it's live. We'll be sure to pass your kind comments on to Chris. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Guy who called to provide the deal was…
Guy who called to provide the deal was excellent- got us a great deal. City fibre arrived very quickly to install and easy set up and stayed with us to ensure all was set up correctly
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Jake,
Thank you for your fantastic review. We are delighted to hear our team found you a great deal, arranged a prompt installation and ensured everything was set up correctly before leaving. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service so far from Rise hope it continues
The gentleman on the phone had a great manner was efficient and I did not wait long b4 anyone answered
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Julie,
Thank you for your wonderful review. We are delighted to hear you received such efficient service from our team and that your call was answered quickly. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
why pay more! rise up and pay less
Had a brilliant conversation with Mike Harrison who just saved me pounds per month, [give the bloke a rise] excuses the pun lol. really looking forward to switching over to Rise Fibre from ee/bt just shows what big consortiums get away with charging us working class people....rise up and be counted- why pay more!
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Terry,
Thank you for your fantastic review. We are delighted to hear Mike Harrison helped you save money and made switching to Rise Fibre such a positive experience. We'll be sure to pass your fantastic feedback on to him. We hope you enjoy your new service once it's live. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Fantastic service from start to finish.
Joining Rise Fibre to unfortunately having to end service when I moved house, they've been absolutely fantastic. I just got off the phone with Tasmia. An absolute Star! Very clear, very friendly, very supportive. Brilliant service. Wish all companies will like it. Well done Tasmia!
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Matthew,
Thank you for your wonderful review. We are delighted to hear you've had such a positive experience with Rise Fibre, even during your home move. It's great to know Tasmia provided such clear, friendly and supportive service. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Peter was Helpful and really kind person
Peter was Helpful and really kind person
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Fatehi,
Thank you for your review. We are delighted to hear Peter provided such kind and helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I contacted Rise Fibre to enquire about broadband services at my new address
I contacted Rise Fibre to enquire about availability at our new address and to discuss the best contract option knowing that our stay in the property would be less than 12 months.
Mike was patient in listening to my circumstances and went above and beyond to explain my options. Fantastic customer service. Based on this, I opted to start a service with Rise Fibre. One less thing to do in preparation for a huge move south.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Scott,
Thank you for your fantastic review. We are delighted to hear Mike took the time to understand your circumstances, explained your options clearly and helped make your move a little easier. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Tasmia
Tasmia , a costumer service employee was very kind and helpful .
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear Tasmia provided such kind and helpful service. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Josephine,
Thank you for your lovely review. We are delighted to hear you received such great service from our team. We really appreciate you taking the time to share your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I would like to thank Abby for being patient and understanding and helping me with my internet connection.
I would like to thank Abby for being patient with me and helping me with my internet. I appreciated her help and support. An amazing lady I couldn’t be more grateful.
Mr Richard Taylor
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Richard,
Thank you for your wonderful review. We are delighted to hear Abby was so patient, understanding and supportive while helping with your internet connection. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Wow What a nice guy super friendly and…
Wow What a nice guy super friendly and extremely knowledgeable. An absolute gent and a proper boss fella. FYI big boss he proper deserves that tv !!! 🤣
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Donna,
Thank you for your fantastic review. We are delighted to hear our advisor was so friendly, knowledgeable and made such a great impression. We'll be sure to pass your wonderful feedback on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The lady was very helpful and pleasant…
The lady was very helpful and pleasant and understood exactly what I needed, overall a lovely phone call
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Sue,
Thank you for your wonderful review. We are delighted to hear our advisor was so pleasant, helpful and understood exactly what you needed. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Sorted my issue out straight away
Sorted my issue out straight away. Lawrence was very polite and very helpful
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Paul,
Thank you for your wonderful review. We are delighted to hear Lawrence resolved your issue straight away and provided such polite and helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick responses
Quick responses. Explained everything well and answered questions
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Amy,
Thank you for your review. We are delighted to hear your queries were answered quickly and everything was explained clearly. We really appreciate you taking the time to share your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Callum was very helpful and…
Callum was very helpful and knowledgeable. He answered all my questions, very quick to respond and gave me a great deal.
Thanks
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Sabrina,
Thank you for your fantastic review. We are delighted to hear Callum was so helpful, knowledgeable and found you a great deal while answering all of your questions. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Customer service from Callum and Megan…
Customer service from Callum and Megan was excellent and helpful.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Adam,
Thank you for your wonderful review. We are delighted to hear Callum and Megan provided such excellent and helpful customer service. We'll be sure to pass your kind comments on to them. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
My experience was good
My experience was good, the lady attend to my needs in a good way. I really appreciate your quick response.
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear our team responded quickly to your enquiry and provided the support you needed. We really appreciate your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lee Ann was great talked me step bye…
Lee Ann was great talked me step bye step and all is good thank you so much
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Jacqueline,
Thank you for your wonderful review. We are delighted to hear Lee Ann guided you through everything step by step and got everything sorted for you. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Engineer had the wrong address and now…
Engineer had the wrong address and now rise fibre are saying they are going to need to put through a new order that won’t be done for a few days, I am sitting with no WiFi, can’t remember the persons name I spoke to on the phone but his attitude was horrible towards me, asked to speak to the manger 3 times and told the manger won’t do anytbing about it, utter joke of a company
July 20, 2026
Unprompted review
Reply from Rise Fibre
Hi Kayleigh,
Thank you for taking the time to leave your feedback. We are sorry to read about the incorrect address being provided to the engineer, the delay to your installation and the experience you had when contacting our team. We also apologise that your request to speak with a manager was not handled as you expected. Please respond to the email you will be receiving from Trustpilot so we can investigate this personally and work towards resolving this as quickly as possible. If this issue is still ongoing, we'll do everything we can to help get it resolved.
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