Rise Fibre Reviews 

Very polite and friendly staff some can be more helpful than others, had an issue placing an order as it got cancelled however first advisor was reluctant to admit that it was due to a technical issue on their end and even got text telling me "you've cancelled your order". I explained this to the second advisor I spoke to who put a brand new order through for me, who apologised for this and looked into what happened much better approach than the 1st advisor. Whilst setting up my new order the second advisor also engaged in a polite and friendly conversation asking how I was and joined in having a laugh about me being stalked by seagulls whilst eating 😂 best advisor ive spoken to in years put a real smile on my face being treated like a person and not just another number on the screen top marks for that guy 2 weeks on the job should promote the guy to line manager so all your call handlers operate like he did

This was a prompt, professional, and efficient installation.

Spike to Peter today he listened to what my situation was and dealt with it a very polite and professional approach. I would recommend Peter to help train colleagues to his standard

David Cordwell resolved my issue as quickly as possible. He was professional, helpful, and kept me updated throughout the process. Excellent customer service from Rise Fibre – thank you for making everything so straightforward!

What a pleasant and helpful representative Lee-Ann most pleasant and as said helpful
Thank you

Spoken with Mike from Rise Fibre today as I have been looking for a new Internet provider. Mike was very helpful and explained which would possibly be the best option for me and it's also saving me money as well as being fast and reliable looking forward to being connected!

Phozisa was excellent and has set up an engineer’s visit for us.

Martin put me at ease straight away when I called with what to me was a complex problem involving the switch from my previous provider. He was extremely patient and helped me understand what the problem was (basically my own fault but he didn’t put it like that!) and how to solve it. He was kind, respectful and understanding. Thank you Martin.

I spoke with Tomi your customer advisor to explain my reasons for cancelling the installation with Rise fibre and he was very helpful. He informed me that I would recieve an email to tell me how to return the router and explained this clearly and in a friendly manner. 10 out of 10.

Phozisa, answered the call promptly and clearly went through my options, she also looked at an additional query that i remembered during the call. Being mindful to always ask me if I didn't mind being put on hold whilst she dealt with my query.

Polite and helpful
Mushtaq took his time and solved the issue I was experiencing with the WiFi
He was courteous and respectful

Rise Fibre is a relatively new Internet provider. It is absolutely excellent compare to Sky..Virgin..or any of the other well known providers. I have no complaints whatsoever. Customer service is second to none. Phones answered promptly in English.

Door to door salesman told my 88 yr old mother that they were taking over BT. As she is with BT already, got confused and thought she needed to re-sign up. They set up a DD, had the new modem sent out within a day or two and wrote down the cost, which is dearer than what she pays, on a piece of card! She had no email confirmation or cooling off period. I look after all her affairs and the first I knew was when BT text me to say sorry you're leaving and the cost of leaving the contract which would be £147! I phoned and cancelled and also cancelled the DD! They should not be allowed to go round elderly residents complex's (all bungalows and obvious who resides there). I've now put a sticker for no sales people on her door.

Very weak signal strength , I explained to a very honest and helpful customer service rep who informed me RISE aren't up to speed in terms of technology like other "BIG" providers and id need to pay for additional signal boosters to have a morr reliable service.......... sorry but no

Although I experienced a long wait before speaking to someone, David Cordwell completely turned the experience around. He was professional, friendly, and very pleasant to talk to throughout the call.
David took the time to listen carefully to my issue, showed genuine empathy, and fully understood my concerns. He was happy to process my cancellation request without any pressure, but also took the initiative to suggest an alternative solution that worked well for me. Thanks to his helpful approach and excellent customer service, I decided to accept the solution he offered.
I am extremely happy with the way David handled the call. He is a real credit to Rise Fibre and demonstrates exactly the kind of customer service that makes a difference.
Thank you, David!

Tasleen asked the right questions to get my problem sorted and sent it through to management to who are able to do something about it. 5 stars to Tasleen.
The problem hasn't been solved yet, and it wouldn't have happened in the first place were it not for somebody else not doing their job, so I can't give 5 stars to the company as a whole.

Great communication from engineer cleaned up after himself and explained what was happening every step of the way great service

Spoke to chris thorpe who was fantastic and got me a great deal,credit to your company!
Thanks Chris again!

Suffe with anxiety ogl made me feel happy and safe